RL
Reese R
Active since Feb 2015
8
Reviews
0
Industries
Reviews
8 reviews7 months ago
False Hope for Older Pets
I am very disappointed with this company. Over the phone I was assured that they would insure my 10-year-old pet. I was then asked to provide a list of all the vets I had visited over the years, which was extensive. I was completely transparent throughout the process, even going back later to give them additional vet names I had initially forgotten so that they could contact every vet I could recall. Despite this, my application was declined for “material non-disclosure.” This is unfair and makes no sense, if I intended to hide anything, why would I keep volunteering more information and additional vet contacts? I even submitted my pet’s certificate, which they never asked for, just in case it would help. This entire process has been an absolute waste of my time and left me very disappointed. I highly doubt they ever intended to insure older pets, which seems clear from another review on Hello Peter where someone else had the same experience trying to get cover for an older pet.
0 replies
12 months ago
Failed Security Check Due to Their Records Not Updated!
I’ve been a long-time Vodacom customer with multiple contracts, all of which have now come to an end. Prior to this, I contacted Vodacom to confirm that all my contracts should be terminated, and that I would continue using my numbers on a Pay As You Go basis only – with no further contractual obligations. Most of the contracts were closed correctly. However, for one number, although the contract had ended the previous month, I was informed that a 30-day notice period was still required. A Vodacom representative then activated a temporary service on my account specifically to allow this 30-day notice to be processed. I phoned Vodacom again to officially initiate the notice, and explicitly confirmed with the representative that I would owe nothing to Vodacom from the end of February onward. This was confirmed during the call. Following this confirmation, and with all accounts shown as closed, I deleted the relevant numbers from my Vodacom app. To my surprise, I received a threatening email today stating that I owe R103.94. I immediately contacted Vodacom for clarity. After going through security checks, I explained that I no longer receive statements and don’t have any value-added services, since my number is on Pay As You Go. The agent then informed me that I failed the security check—despite these questions being outdated and irrelevant to my current status as a non-contract customer. I requested that she review the recorded call, which clearly confirms I was told no further action or payment would be required from my side. Because I supposedly failed the security check, I was refused further assistance. I asked to speak with a manager, who was reportedly on a tea break and would call me back within 20 minutes. That call never came. I find this entire experience to be unacceptable. I have acted in good faith, followed all required steps, and was given verbal confirmation, which is recorded, that my accounts were closed and nothing further was owed. I refuse to pay for Vodacom’s administrative errors and poor service. Their internal miscommunication and lack of follow-through are not my financial responsibility.
174 replies
14 months ago
Formal Complaint Regarding Inadequate Notice for TV License Payment
I am writing to formally express my dissatisfaction with the inadequate notice period provided for the payment of my TV license fee. On 25 February 2025, I received a notification stating that my payment is due by 28 February 2025. This provides me with only three days to make the necessary financial arrangements, which is an unreasonably short timeframe for proper budgeting! The South African Broadcasting Corporation (SABC) is required to act in accordance with fair administrative practices and consumer protection laws. The failure to provide sufficient notice for payment may be in violation of: 1. The Consumer Protection Act, 2008 (Act No. 68 of 2008) – Section 48 prohibits unfair, unreasonable, or unjust contract terms. Providing such a short notice period for payment does not allow for fair and reasonable consumer planning and could be considered an unfair practice. 2. The National Credit Act, 2005 (Act No. 34 of 2005) – Although TV license fees are not classified as credit, the principle of providing adequate notice for financial obligations applies, ensuring that consumers are not subjected to unreasonable demands. 3. The Promotion of Administrative Justice Act, 2000 (Act No. 3 of 2000) – This Act ensures that administrative action affecting individuals is reasonable and procedurally fair. Providing only three days' notice for a financial obligation does not align with fair administrative action. I kindly request that the SABC revises its notification process to ensure that adequate notice—at least 30 days—is provided to consumers to allow for proper financial planning. Additionally, I would appreciate a formal response regarding this matter, as well as an assurance that future notifications will comply with fair consumer practices.
0 replies
15 months ago
Never take a loan from Standard Bank
I had a term load which I paid of with the last installment in January. After the installment went through on the 25th, I contacted Standard Bank to ask them to close the account. The person I spoke to said that he couldn't close the account as the installment is not yet reflecting. I asked him about the interest, service and insurance premium as I dont want that to be deducted and then I must pay more to which he responded that it would automatically stop. It did not automatically stop since last week an amount of R104 was deducted for interest now making my paid of loan unpaid again. I then transferred this amount. Now two insurance fees were deducted and two service fees were deducted leaving me, once again paid off loan with a negative balance of R91. I phoned Standard Bank once more. The lady stated that the debit orders will only stop after I phone to cancel and once I have a R0 balance. If I dont stop the account on a negative balance I will have to keep paying interest, insurance and service fees. This now means I have to pay now, keep checking my account until the value is R0 and then phone again to ask a 3rd time to close the account. If I don't stop the account in 5 seconds (before the interest, service fee and insurance goes off again) this cycle begins all over. Further more Standard bank registered a settlement order which is more than the actual current outstanding amount thats in my account. I'm being ******!
222 replies
26 months ago
Appalling services!!!!!
I originally added the following complaint on google to which Evetech responded with half information: original google complaint: "Can't rate the product because I havent received it yet. I can however comment on the sales service which is close to none. After my original email I could see he didnt bother to read my email just gave me a copy and paste respond. I specifically asked about leadtimes mentioned the date I need it by. After payment I provided the delivery addresses very clearly marked delivery address. Now after the due date and after following up I received an email stating they thought it was for collection." Evetech responded to the my review stating that I never stated it was for delivery, right after I was given a quote (without the sales person bothering to read my email or properly responding to my query) I paid and immediately provided the delivery address! According to their Google response I never send this email, however it just proofs my point that the sales representative does not bother to read my emails! (he even later responded to my follow up email, with my delivery address in the email trail). Furthermore after noticing they will not be delivering my product, I had to arrange for someone to collect it. Once their they waited very long to be told collection is in another building, they further had to wait 30min for someone to assist them in reception. Appalling services!!!!!
0 replies
62 months ago
Woolworth Loyalty to Longstanding Paying Customers
I’ve been a paying Woolworth Credit Customer for over 10 years. I always pay more than what is required. This month I paid R90 short and was contacted by debt collectors for R90 short one time?! I’ve committed to paying the R90 that was short today (25 March), now I’m getting harassed by the debt collectors for R90! For the first time I paid short! I’ve been a loyal customer, paying more than what is required most month and then you send debt collectors after me! I feel I want to settle my account with Woolworth because of this! There’s no loyalty from Woolworth to their long standing paying customers!!!
0 replies
79 months ago
No Refund from Foschini Retail Group (Pty) Ltd
On 26 September I order two items from @Home online for collection at the @Home in the Grove Mall. I ordered online due to the Bank strikes that would have taken place that day, as the bank strike did not take place, I bought the items from @Home the Grove and cancelled the online order on 27 September. I was told refunds take place within 10 days. This is now 31 days later and numerous phone calls later and I still have not receive my refund. Terrible service from the Foschini Retail Group (Pty) Ltd.
0 replies
136 months ago
Unprofessional and Selling of Damaged Goods
I was a block away from my home, when i saw smoke emerging at the back of my vehicle and then noticed the oil light came on. I immediately contacted Jackie. Jackie informed me that Ideal Drive is liable and they will ensure that the vehicle is fixed. This happened two months after i purchased the vehicle. The Vehicle was then taken to Star Sound where it stood for more 3 months while we debate who really is liable for this account. (Ideal drive suddenly decided they are not) According to Ideal drive they will only pay for a second hand turbo, which was eventually installed. I then took the vehicle home, but was scared of driving it again. After the third time that i drove the vehicle. The \new"turbo broken again. Ideal Drive is refusing to fix this and i am now stuck with debt for a vehicle which i cannot even drive nor do i have sufficient funds to buy a new vehicle. """
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)