I was lost for words

I’ve been coming to this restaurant since it first opened—well before I even got married, and I’ll be celebrating eight years of marriage this year. That should speak to the level of loyalty and support we’ve had for this place over the years. But what happened on Wednesday was, without a doubt, the worst service I’ve ever experienced there.

My family and I walked in and were completely ignored, despite the restaurant being nearly empty — only one other table was occupied. When someone finally acknowledged us, we asked to be seated at a table that needed cleaning. The waiter came over and wiped it down with a cloth so wet it left puddles behind. My husband had to call someone else to dry it properly. Her response? “Sorry about this, maybe she was in a rush.” Not exactly reassuring.

Despite the poor service, the food was, as always, fantastic. My son didn’t finish his flapjacks, and I still had some of my tramezzini left. We asked for takeaway containers when we got the bill, and the waitress offered to pack it up for us. That turned out to be a huge mistake.

Later that evening, my 4-year-old asked for his flapjacks — only to discover they had been tossed into the same box as my tramezzini. Everything was mixed together. The syrup, the onions, the cheese — all in one soggy mess. My son cried for nearly an hour because his favorite treat now tasted like onions.

I’m genuinely shocked that someone working with food thought this was acceptable. After years of being a loyal customer, I left feeling completely let down. It’s so disappointing to see a place you once loved fall so far in terms of care and attention.