PP
Pelican pharmacy
Unclaimed Business
PP
Pelican pharmacy
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Health & Medical
#14NPS Score
-100Unlikely
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRP
Rae-Kelly Pillay
1 reviews | Active since Jan 2020
3 Mar 2025, 23:17
Scheming Pharmacy- Lack accountability and knowledge of the medical field
No accountability for incorrect medication. I have been a customer for over a good few years. I recently sent my prescription via their WhatsApp line to order my medication for delivery, prior to confirming payment done via eft because it was a high value product, I confirmed if they had what I needed in stock, the lady who was dealing with me said they did. Before delivering, a call was made to me regarding delivery. When I received my medication, the label was blocking very crucial information, I opened the box to confirm with my GP if that was the correct meds. He then referred to the prescription he wrote that clearly details the dosage as well as the pen size. Upon hearing this, I contacted the pharmacy regarding the wrong medication delivered, they tried to convince me to take it but I was skeptical so I asked for a refund so I could save for the correct medication as it was costing me a R1000 more. The lady at the pharmacy agreed, when my partner got there, the manager Jeremy at first said they don't accept fridge items back, when I had brought up that it was the incorrect pen over a phone call , the manager says the box has been opened, thereafter asking me if I had told the lady over WhatsApp that I had opened the box, I took a picture of the pen, common sense would've told anyone that the box had been opened. The manager then says he's unable to assist me. I have no option but to submit a formal complaint against the pharmacy for negligence on their part and not taking accountability for issuing incorrect medication.
Helpful (0)
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Rae-Kelly Pillay
1 reviews | Active since Jan 2020
3 Mar 2025, 23:17
Scheming Pharmacy- Lack accountability and knowledge of the medical field
No accountability for incorrect medication. I have been a customer for over a good few years. I recently sent my prescription via their WhatsApp line to order my medication for delivery, prior to confirming payment done via eft because it was a high value product, I confirmed if they had what I needed in stock, the lady who was dealing with me said they did. Before delivering, a call was made to me regarding delivery. When I received my medication, the label was blocking very crucial information, I opened the box to confirm with my GP if that was the correct meds. He then referred to the prescription he wrote that clearly details the dosage as well as the pen size. Upon hearing this, I contacted the pharmacy regarding the wrong medication delivered, they tried to convince me to take it but I was skeptical so I asked for a refund so I could save for the correct medication as it was costing me a R1000 more. The lady at the pharmacy agreed, when my partner got there, the manager Jeremy at first said they don't accept fridge items back, when I had brought up that it was the incorrect pen over a phone call , the manager says the box has been opened, thereafter asking me if I had told the lady over WhatsApp that I had opened the box, I took a picture of the pen, common sense would've told anyone that the box had been opened. The manager then says he's unable to assist me. I have no option but to submit a formal complaint against the pharmacy for negligence on their part and not taking accountability for issuing incorrect medication.
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Dawn A
1 reviews | Active since Jan 2020
22 Sept 2024, 13:48
Pelican Pharmacy
Pelican Pharmacy is an extremely friendly pharmacy based in Bayview, Chatsworth. From walking in the staff from security, cashiers and admin staff one feels very welcome. The pharmacist, Jonathan is well conversed in what one needs for any ailment and his friendly, well mannered approach to each and every one of his "patients" is so caring that one feels very safe in his hands when supplying the correct tmedication. I recommend this pharmacy to all whom I meet.
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Dawn A
1 reviews | Active since Jan 2020
22 Sept 2024, 13:48
Pelican Pharmacy
Pelican Pharmacy is an extremely friendly pharmacy based in Bayview, Chatsworth. From walking in the staff from security, cashiers and admin staff one feels very welcome. The pharmacist, Jonathan is well conversed in what one needs for any ailment and his friendly, well mannered approach to each and every one of his "patients" is so caring that one feels very safe in his hands when supplying the correct tmedication. I recommend this pharmacy to all whom I meet.
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Chris N
1 reviews | Active since Jan 2020
22 Nov 2023, 02:40
Just wanted to commend Jeremy and his team
Just wanted to commend Jeremy and his team. I had such a crisis yesterday and they came through for my family and I. I would like to mention a staff member named Keora, she has outstanding mannerisms and excellent telephone etiquette. This youngster has potential in the customer service industry. Well done to her and keep up the good work. Kind Regards
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Chris N
1 reviews | Active since Jan 2020
22 Nov 2023, 02:40
Just wanted to commend Jeremy and his team
Just wanted to commend Jeremy and his team. I had such a crisis yesterday and they came through for my family and I. I would like to mention a staff member named Keora, she has outstanding mannerisms and excellent telephone etiquette. This youngster has potential in the customer service industry. Well done to her and keep up the good work. Kind Regards
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Anonymous
1 reviews | Active since Jan 2020
21 Jun 2021, 17:39
Excellent Service
I'd just like to share my experience with this awesome pharmacy that we've been dealing for a while they make life so convenient for you as they do free delivery of medication. Secondly we always buy medication through medical aid so today I ordered a certain medication which gave issues going through on medical aid but thankfully the manager from Pelican pharmacy made a plan and successfully processed the order through the medical aid I was stressed the whole day about it because I urgently needed the meds but God is great thanks so much Pelican pharmacy we will always deal with your'll for all our medical needs I would recommend your'll to anyone simply because you are loyal to your patients and you never fail to deliver orders and your customer service is one of a kind please keep up the great work that you're doing.
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Anonymous
1 reviews | Active since Jan 2020
21 Jun 2021, 17:39
Excellent Service
I'd just like to share my experience with this awesome pharmacy that we've been dealing for a while they make life so convenient for you as they do free delivery of medication. Secondly we always buy medication through medical aid so today I ordered a certain medication which gave issues going through on medical aid but thankfully the manager from Pelican pharmacy made a plan and successfully processed the order through the medical aid I was stressed the whole day about it because I urgently needed the meds but God is great thanks so much Pelican pharmacy we will always deal with your'll for all our medical needs I would recommend your'll to anyone simply because you are loyal to your patients and you never fail to deliver orders and your customer service is one of a kind please keep up the great work that you're doing.
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Venitha S
1 reviews | Active since Jan 2020
15 Feb 2021, 08:01
Poor Service
I have spoken to the owner of Pelican Pharmacy. He was adamant that his price meet the consumer regulation board. I have decided to lodge a complaint to the consumer watch and consumers protection act. There has been abundance of complaints regarding the Pharmacy
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Venitha S
1 reviews | Active since Jan 2020
15 Feb 2021, 08:01
Poor Service
I have spoken to the owner of Pelican Pharmacy. He was adamant that his price meet the consumer regulation board. I have decided to lodge a complaint to the consumer watch and consumers protection act. There has been abundance of complaints regarding the Pharmacy
0
Replies (0)VS
Venitha S
1 reviews | Active since Jan 2020
9 Feb 2021, 05:32
Overpriced and Poor customer service
Exorbitant prices. The box of 50 mask is currently selling at R400.00 a box. Crystal are R60.00 else where R30.00. Customer service has dropped drastically and prices have increased significantly. The staff are extremely rude especially the front help. There is an elderly staff help whom is always rude and has no curtisty to ask customers to enter with just 1 person. Extremely abruptly tell customers to leave you can't wait in the store. The pharmacy is overpriced with almost everything in the store.
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Venitha S
1 reviews | Active since Jan 2020
9 Feb 2021, 05:32
Overpriced and Poor customer service
Exorbitant prices. The box of 50 mask is currently selling at R400.00 a box. Crystal are R60.00 else where R30.00. Customer service has dropped drastically and prices have increased significantly. The staff are extremely rude especially the front help. There is an elderly staff help whom is always rude and has no curtisty to ask customers to enter with just 1 person. Extremely abruptly tell customers to leave you can't wait in the store. The pharmacy is overpriced with almost everything in the store.
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2021, 14:15
Incorrect medication
I am a regular customer of pelican pharmacy and contacted them yesterday for some OTC medication as my son had a high fever and GP'S were closed,I asked for ponstan suppositories,Walpole and mood ointment, the person in charge in dispensary suggested I take panamor which is better than ponstan,when medication was delivered and I googled as it's first time use I saw its not for fever and is a generic for voltaren,this morning I contacted them and they are being extremely rude and a manager refuses to contact me even though the fault is on their side, absolutely disgusted by the service as my son could have had a bad reaction as I am allergic to voltaren.I have called and emailed with no response till now.
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2021, 14:15
Incorrect medication
I am a regular customer of pelican pharmacy and contacted them yesterday for some OTC medication as my son had a high fever and GP'S were closed,I asked for ponstan suppositories,Walpole and mood ointment, the person in charge in dispensary suggested I take panamor which is better than ponstan,when medication was delivered and I googled as it's first time use I saw its not for fever and is a generic for voltaren,this morning I contacted them and they are being extremely rude and a manager refuses to contact me even though the fault is on their side, absolutely disgusted by the service as my son could have had a bad reaction as I am allergic to voltaren.I have called and emailed with no response till now.
0
Replies (0)