TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
On opening a packet of Penny Lane Raspberries the first handful I removed was attached to another clump by human hair. I removed a 2nd clump and that too had human hair surrounding the frozen raspberries. I tool photos of the hairs and berries, emailed them and CC'd the shop where I had bought them. Two days later I have still received zero response from Penny Lane. However the shop where I had purchased them have contacted me every day with sincere kindness even though they were completely innocent in this matter. One would have thought that Penny Lane would have responded to my emails, even if to tell me they are investigating the matter. To date.... not a word from Penny Lane!!
1 reviews | Active since Jan 2020
On opening a packet of Penny Lane Raspberries the first handful I removed was attached to another clump by human hair. I removed a 2nd clump and that too had human hair surrounding the frozen raspberries. I tool photos of the hairs and berries, emailed them and CC'd the shop where I had bought them. Two days later I have still received zero response from Penny Lane. However the shop where I had purchased them have contacted me every day with sincere kindness even though they were completely innocent in this matter. One would have thought that Penny Lane would have responded to my emails, even if to tell me they are investigating the matter. To date.... not a word from Penny Lane!!
1 reviews | Active since Jan 2020
I bought a packet of Penny Lane Mixed Berries because it stated that it contains blackberries. Well, that was simply FALSE. There were NO blackberries in the packet. There ALSO were no raspberries in the packet, contrary to what was stated on the packaging! Does Penny Lane take its customers for fools? It's not the first time I've had a problem with this company. Will not buy their products again!
1 reviews | Active since Jan 2020
I bought a packet of Penny Lane Mixed Berries because it stated that it contains blackberries. Well, that was simply FALSE. There were NO blackberries in the packet. There ALSO were no raspberries in the packet, contrary to what was stated on the packaging! Does Penny Lane take its customers for fools? It's not the first time I've had a problem with this company. Will not buy their products again!
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