Active since Jun 2021
On opening a packet of Penny Lane Raspberries the first handful I removed was attached to another clump by human hair. I removed a 2nd clump and that too had human hair surrounding the frozen raspberries. I tool photos of the hairs and berries, emailed them and CC'd the shop where I had bought them. Two days later I have still received zero response from Penny Lane. However the shop where I had purchased them have contacted me every day with sincere kindness even though they were completely innocent in this matter. One would have thought that Penny Lane would have responded to my emails, even if to tell me they are investigating the matter. To date.... not a word from Penny Lane!!
This company has made it IMPOSSIBLE to contact. So when they fail to deliver what you have ordered and paid for, it is gone forever. This company should not be allowed to operate in South Africa. They are committing a terrible disservice to South Africans who trust them to deliver their goods. I feel like it is blatant theft.
We damaged the back of our vehicle really badly and the entire back door, window etc needed replacing. This was on a Thursday evening during loadshedding. We used the King Price app to initiate a claim. At precisely 8am on Friday, Aqeeb from King Price contacted us. When he heard that we desperately needed our vehicle the following Thursday, he arranged for our vehicle to be collected the same Friday, not even 24hours after our accident. Aqeeb kept ringing us keeping us up to date on the progress of the repairs. By Tuesday, 3 working days later, our vehicle was delivered back to us fully repaired. Entire entire hatchback door replaced, paintwork done, window replaced, smash n grab replaced on window, electrics done. The service from Aqeeb and KP is exemplary, beyond all our expectations. KP has gone that extra mile and much more. Aqeeb, thank you for your consistent empathy and kindness, you are indeed an asset to your company.
BULL Security has been looking after our home for 5 years. Their service is EXEMPLARY, absolutely faultless. They are efficient from their control room in Garsfontein to arriving to assist us with alarm, cameras, extra patrols etc. We cannot fault their service. Well done BULL, your ethics and workmanship and 100% on the mark!!
Quick to sign you up, but try and contact them after that and it is a dismal failure. IF they answer their phones they merely transfer you to other departments who do not answer their phones. After several attempts to contact them we decided to cancel with them. THEY REFUSE TO ACCEPT OUR CANCELLATION and tell us they will continue charging us!!! They WILL NOT ACCEPT US GIVING NOTICE... we have requested several times to speak to a manager and that is refused. We have sent emails and get automated responses. Do NOT get involved with this company. What a terrible mistake we made!!
One star way too much. Quick to sign you up but if there is a problem with their service, you cannot contact them. You wifi can then be down 1 to 2 weeks whilst you try to contact them. IF you get hold of them, they are totally disinterested in your problem. This was not a once off problem. If you email them all responses are automated and no follow-ups. Don't get stressed, go elsewhere. Their zero action when then you have no service can destroy your business, and they don't give a toss!!!
I phoned Tracker to see if they knew where my vehicle was. They couldn't tell me. Their employee Anthea said rather phone my insurers King Price, they should know. What are we paying Tracker for??? She added that they only call out an ambulance for us if we have an accident. I would phone my medical aid for an ambulance, so why am I paying Tracker. After phoning them a 2nd time I was told the general area my vehicle was in but they had not a clue how to pinpoint it! Why do we pay them monthly. It's an absolute waste of money.
Outstanding service from the moment they answered the phone to the time I received our Trail Camera. Michael in Sales went far beyond all expectations to provide me with the correct advice when making the purchase. Well done to you all.
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