Incompetent nail tech sc****d, filed and buffed over skin causing a bleed, bruising and pain

Bad service from the lady who did my nails on the 16/10/2022. The lady kept pushing down the metal sc****r on my cuticles when s****ing off the gel of my previous set and she also filed over my cuticles while filing my nails - when gel grows out, it is about 2-3 mm away from your cuticle so I don’t know why the sc****r and file had to go over my skin over and over again on each finger. I’ve certainly never had this experience from a nail tech before. This caused my cuticles to feel raw, hence when she proceeded to push my cuticles back and clipped them, I was in a lot of pain. She thereafter, hit my cuticles with the buffing block and I felt sharp pain in my left ring finger. So I stopped her and asked her to just stop after the rubber base was applied.

When I complained at reception, I was told my cuticles are sensitive. Mind you, I have gotten my nails done my Precious and Samke before at the same store, I’ve never been in pain, I’ve never had my cuticles and skin of my fingers filed over. I have been getting my nails done for years, my cuticles were never ‘sensitive’. It’s common sense if you continuously rub over your skin with a rough tool, it will begin to bruise. My ring finger did bleed after I left the store. So, you cannot claim my fingers are sensitive when your staff member was purely incompetent. I want a refund for the service I paid for. Will not be returning to the store.