Unauthorized Debit Order & Poor Customer Service – Clientele Perks

After speaking with a consultant, Lilitha, from Clientele Perks, I was advised to download their app to claim my R2000 voucher. Before proceeding, I researched the company and discovered numerous negative reviews, which led me to decide not to continue with their services.

Despite this, I was shocked to find that a debit order had already been activated on my banking app without my approval or consent. I had not authorised any payment, nor had I even downloaded the app at the time.

To make matters worse, Lilitha sent me two voicenotes that clearly demonstrate a lack of customer service skills, with no empathy or proper guidance for a customer who has been misled. The tone and conduct displayed were unprofessional and dismissive, which is unacceptable when handling financial matters.

This situation is deeply concerning. Debit orders should only be processed with explicit consent from the account holder, and the lack of proper customer support further highlights misleading and negligent practices.

I strongly advise caution when dealing with this company, as their practices may result in unauthorized debit orders and poor support, which may lead to struggling with debit order cancellation.