Pet Insurance SA
Claimed Business
AI Review Summary
Based on recent customer reviews, Pet Insurance SA receives predominantly positive feedback, with customers frequently praising the friendly, professional staff and fast claims processing. Consultants such as Krystal Padayachee, Gershwin, and Troy Stoffels are singled out for excellent, patient service. Many reviewers highlight quick reimbursements and hassle-free claim experiences. However, a notable minority report serious frustrations, including alleged misleading sales tactics around policy coverage, difficulties submitting claims through online portals, and obstructive processes when seeking direct vet payments despite long-standing memberships.
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
4.2|23 Reviews
Jun '25 - May '26
5(76.2%)
4(4.8%)
3(0%)
2(0%)
1(19.1%)
5(76.2%)
4(4.8%)
3(0%)
2(0%)
1(19.1%)
Frequently Asked Questions About Pet Insurance SA
Based on recent customer reviews, Pet Insurance SA receives predominantly positive feedback, with customers frequently praising the friendly, professional staff and fast claims processing. Consultants such as Krystal Padayachee, Gershwin, and Troy Stoffels are singled out for excellent, patient service. Many reviewers highlight quick reimbursements and hassle-free claim experiences. However, a notable minority report serious frustrations, including alleged misleading sales tactics around policy coverage, difficulties submitting claims through online portals, and obstructive processes when seeking direct vet payments despite long-standing memberships.
Pet Insurance SA has a TrustIndex of 0 out of 10 on Hellopeter, based on 23 reviews in the last 12 months. Hellopeter has tracked Pet Insurance SA across 114 total reviews. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Samantha N
1 reviews | Active since Jan 2020
3 Mar 2026, 14:59
Very easy claim process. Highly recommended
I can’t say enough about how impressed I am with Dotsure. I have had pet insurance with them for 2 years. The premium is so low. We recently had to take our cat to the vet for an emergency procedure and the process to claim was incredibly easy. Micheala Cronje assisted with the claim and we were paid out the very next day. I would highly recommend this insurance for your pets.
Helpful (0)
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Samantha N
1 reviews | Active since Jan 2020
3 Mar 2026, 14:59
Very easy claim process. Highly recommended
I can’t say enough about how impressed I am with Dotsure. I have had pet insurance with them for 2 years. The premium is so low. We recently had to take our cat to the vet for an emergency procedure and the process to claim was incredibly easy. Micheala Cronje assisted with the claim and we were paid out the very next day. I would highly recommend this insurance for your pets.
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Johanette G
1 reviews | Active since Jan 2020
2 Mar 2026, 08:47
Gershwin Lewis
I had such a great experience with Gershwin!! He really took the time to understand my needs and helped me choose the best insurance plan for my dog. He explained everything clearly, answered all my questions patiently, and made the whole process feel simple and stress-free. I truly appreciate his professionalism, honesty and genuine care. Highly recommend his assistance to anyone looking for pet insurance!!
Helpful (0)
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Johanette G
1 reviews | Active since Jan 2020
2 Mar 2026, 08:47
Gershwin Lewis
I had such a great experience with Gershwin!! He really took the time to understand my needs and helped me choose the best insurance plan for my dog. He explained everything clearly, answered all my questions patiently, and made the whole process feel simple and stress-free. I truly appreciate his professionalism, honesty and genuine care. Highly recommend his assistance to anyone looking for pet insurance!!
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 05:48
10000 out of 10 for Oneplan Pet Insurance
One plan has continuously been excellent in client service, refunding payments to Vet bills or processing and paying out claims. Thank you Oneplan! Most recently Reabetsoe Letsatsi did an amazing job. I commend her on her efficiency and work ethic. Thank you Reabetsoe! In such a stressful time when one’s beloved pet is unwell it is most reassuring to have Oneplan at your back. Highly Recommended Pet Insurance!!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 05:48
10000 out of 10 for Oneplan Pet Insurance
One plan has continuously been excellent in client service, refunding payments to Vet bills or processing and paying out claims. Thank you Oneplan! Most recently Reabetsoe Letsatsi did an amazing job. I commend her on her efficiency and work ethic. Thank you Reabetsoe! In such a stressful time when one’s beloved pet is unwell it is most reassuring to have Oneplan at your back. Highly Recommended Pet Insurance!!
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Cronje L
1 reviews | Active since Jan 2020
20 Jan 2026, 14:56
Oneplan Blah Blah Blah
I was going to have both my dogs get a general check up as well a follow up on one of them. I wrote Oneplan to request they load funds onto my card so I could pay for the appointment. This afternoon I received a email from them informing me that I still owe them almost R1800 for non premium related matters. What??? Oneplan has been deducting the premium for both our pets via debit order every month for I dont know how long. The year before last I also had a nasty problem with them over the festive season if I remember correctly. Dealing with you lot really isn't a pleasure. It sucks. I hate dealing with you. Sies!
Helpful (0)
|Replies (0)CL
Cronje L
1 reviews | Active since Jan 2020
20 Jan 2026, 14:56
Oneplan Blah Blah Blah
I was going to have both my dogs get a general check up as well a follow up on one of them. I wrote Oneplan to request they load funds onto my card so I could pay for the appointment. This afternoon I received a email from them informing me that I still owe them almost R1800 for non premium related matters. What??? Oneplan has been deducting the premium for both our pets via debit order every month for I dont know how long. The year before last I also had a nasty problem with them over the festive season if I remember correctly. Dealing with you lot really isn't a pleasure. It sucks. I hate dealing with you. Sies!
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Replies (0)