Oneplan Blah Blah Blah

I was going to have both my dogs get a general check up as well a follow up on one of them. I wrote Oneplan to request they load funds onto my card so I could pay for the appointment. This afternoon I received a email from them informing me that I still owe them almost R1800 for non premium related matters. What??? Oneplan has been deducting the premium for both our pets via debit order every month for I dont know how long. The year before last I also had a nasty problem with them over the festive season if I remember correctly. Dealing with you lot really isn't a pleasure. It sucks. I hate dealing with you. Sies!