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Petsure
Claimed Business
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AI Review Summary
Based on recent customer reviews, Petsure receives largely positive feedback for its pet insurance offering, with customers consistently mentioning friendly, professional consultants who patiently explain policy terms and provide reassurance about cover for their animals. A recurring theme is appreciation for efficient claim turnaround and affordable peace of mind. However, some customers raise concerns about callbacks not being returned, decisions made without explicit consent, and frustration regarding increases to claim excess amounts. Individual agents are frequently named and praised, suggesting strong frontline service even where head office policy decisions draw criticism.
Performance(last 12 months):
Trustindex Rating
5.1TrustIndex
5.1
Review Distribution
4.4|18 Reviews
Jul '25 - Jun '26
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 10:58
The cover i recieved for my Pet is very affordable and convinient also it has given me peace of mind
The cover i recieved for my Pet is very affordable and convinient also it has given me peace of mind. I would reccomend Dotsure to friends and family.
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 10:58
The cover i recieved for my Pet is very affordable and convinient also it has given me peace of mind
The cover i recieved for my Pet is very affordable and convinient also it has given me peace of mind. I would reccomend Dotsure to friends and family.
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2026, 16:15
I would like to write a review about dotsure
I would like to write a review about dotsure.co.za Marizel Bernardo did an excellent job in explaining the terms and conditions of the policy and I was impressed with her professional attitude and answered all the questions put to her to my satisfaction.
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2026, 16:15
I would like to write a review about dotsure
I would like to write a review about dotsure.co.za Marizel Bernardo did an excellent job in explaining the terms and conditions of the policy and I was impressed with her professional attitude and answered all the questions put to her to my satisfaction.
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Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 15:00
I would like to write a review about dotsure
I would like to write a review about dotsure.co.za I would like to write a review on the service that I was given by Jackie at dotsure. He was very accommodating of my all my questions I had and explained it in great and extensive detail putting my mind at ease for the cover I am receiving for my two furbabies. I am going into the new year with a sound mind that I am covered for any accidental issues that may arise. Thank you Jackie
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Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 15:00
I would like to write a review about dotsure
I would like to write a review about dotsure.co.za I would like to write a review on the service that I was given by Jackie at dotsure. He was very accommodating of my all my questions I had and explained it in great and extensive detail putting my mind at ease for the cover I am receiving for my two furbabies. I am going into the new year with a sound mind that I am covered for any accidental issues that may arise. Thank you Jackie
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