Feedback to Lilian T

Dear Lilian T,

Thank you for raising your concerns. We are sorry to hear about the frustration and inconvenience this matter has caused you, and we would genuinely like the opportunity to investigate it fully and resolve it as a matter of urgency.

At this stage, we are unfortunately unable to locate your policy on our system based on the information provided in the complaint. In order for us to verify the cancellation, review the deductions, and confirm the status of the refund you are referring to, we kindly request that you provide us with your policy number or your contact details.

You may do so via any of the following channels: • Email your policy number or query to info@phakama.co.za, or • Send your contact number to compliance@phakama.co.za, and we will contact you directly, or • Call us on (012) 348 8310, and we will gladly arrange a call-back.

Once we are able to identify your policy, we will review the cancellation confirmation, payment history, and refund status in detail and provide you with clear written feedback.

We appreciate you bringing this to our attention and assure you that we take complaints of this nature seriously. We look forward to assisting you and resolving this matter as soon as possible.

Kind regards, Phakama Team