Response from Phakama Administration Services to Kabelo

Good day Kabelo, Thank you for bringing this matter to our attention. We are concerned to hear about your experience and would very much like the opportunity to assist you and fully investigate the refunds you are referring to. Unfortunately, based on the information provided here, we are unable to locate your details on our system. In order for us to access your policies and properly assess the cancellation dates, deductions, and any potential refunds, we kindly request that you provide us with either your policy number or your ID number. Please contact Phakama directly with these details, and include a contact number, so that one of our administrators can call you back as a matter of urgency. We are committed to reviewing your matter fairly and providing you with clear feedback once we are able to trace your records. We look forward to assisting you and resolving this matter. Kind regards, Phakama Team