Frustrated & Annoyed

Never have I ever experienced such terrible service from a provider. PhoneFast was assisting with the replacement of my phone. It took almost 4 weeks for me to get the device, after much follow up on my side. The device received is faulty, I sent an email on 2nd September, and to no surprise, 3 follow ups later someone called me to say they have just received my email today 13 September. To this end, once my device issues have been resolved I will also be changing my insurer because they have been silent and non-supportive with resolving or holding their provider accountable. It is annoying because clearly they don't comprehend how lack of support, efficiency, urgency, compliance to their SLA impacts an individual. I am disappointed in how Discovery have actually handled this matter as well because I am client of discovery I shouldn't be left to fight with their service provider for their incompetence.