BM
Boitumelo M
Active since Aug 2014
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
"Sorry we couldn't help you" - A Nedbank tagline
I have been unable to access my credit card via the Nedbank app for over a month now, and the manner in which this issue has been handled is unacceptable. My credit card has not been visible on my Nedbank app, rendering it completely inaccessible. I first contacted Nedbank on 13 January 2026, at which time I was informed that this was due to outstanding RICA and personal information verification. I was advised that an email should have been sent to me regarding this — which I never received. I was then told the issue had been resolved and to allow 24 hours for the change to take effect. This did not occur. I contacted Nedbank again on 21 January 2026 and was given the exact same explanation and reassurance, this time being told to allow 48 hours. Once again, nothing was resolved. On 6 February 2026, I called yet again, only to be met with the same repetitive explanation, with no clear ownership of the issue and no resolution. Each interaction requires me to repeat my situation to at least two different consultants at a minimum, none of whom appear to have full visibility of the issue or the authority to resolve it. On 10 February 2026, out of sheer frustration, I visited the Nedbank Rosebank branch. I was informed that the matter was a “card division issue” and that the branch could not assist me. Together with the branch consultant, we contacted (Reference 530566133) the card division. It was only then that I was told that there is an issue with how my names are captured on Nedbank’s system, resulting in a restriction placed on my account for due-diligence reasons. I am being passed back and forth between the branch and the card division, each claiming the issue lies with the other. I have been banking with Nedbank for 17 years, and I find it unacceptable that I am now being told that my personal details are suddenly captured incorrectly. This is not an error of my making, yet I am the one being penalised for it. To make matters worse, I am being contacted and pressured to make my monthly credit card payment for a card I cannot access or use. At the same time, Nedbank has had the audacity to contact me to offer a credit limit increase, while failing to correct a fundamental internal error that has left my account restricted. There is a clear lack of accountability, ownership, and urgency. On 17 February 2026, I was again advised (Reference 553107249) that the matter would be “escalated” and that I should wait a further five days, after more than a month of unresolved inconvenience. This experience has been deeply disappointing, frustrating, and frankly unacceptable. At this point, my confidence in Nedbank’s ability to manage my accounts competently has been severely eroded. I am actively considering closing all my accounts with Nedbank, as I see no justification for continuing a banking relationship marked by such poor service.
0 replies
25 months ago
Disappointing and Time wasters
I used to use Home-Connect and then changed service providers. I have moved places and now had an opportunity to choose a preferred provider. Based on my previous experience with Home-Connect it was a no brainer, because the last time I engaged with them, their service was stellar, within 48 hours I was set up and ready to go...I guess I spoke too soon, or I was just one of the lucky ones then because recent engagements have left me completely disappointed and time wasting. I have wasted almost 3 weeks now, between back and forth, numerous follow ups to no responses from their team. I asked them "If you can't assist me, let me know and not waste my time", guess what! They decided to waste my time and money because whilst I was hoping they would help me in a matter of days, I was buying data so I can work. Just VERY DISAPPOINTING!!!!
56 replies
30 months ago
Old Mutual - *********** and ******!!!!
I have never been so disrespected and treated with such disregard as much as OM has - I am disgruntled and frustrated. I am short of going to their offices and just really telling them what I think of the business they are running. It has been more than a year of me trying to get my money from my Tax Free account with no success. Every time I want to withdraw the money a new process has been introduced, these people went as far as send me abut 10 different documents for me to complete so they can have "all my information", information that have nothing to do with the Tax free account. I have had this account for many years, and withdrawing my money has never been an issue. It was a clear process, at some point recently I was asked to get my forms certified at the police station, this has never been a requirement. I have had the mobile app for as long long as it was introduced but I have no access to it. I have called, emailed numerous times asking that my mobile number linked to the app be changed because it is no longer in use - do you think that was done. NO!!!! Just useless bunch of people who can't even do a simple change of a phone numbers. Naturally, I tried to cancel my contract and asked they stop debiting me but because they think I am stupid, and they have the power to hold me hostage, they stopped for one month and resumed thereafter. Now they have blocked my email and wont assist me because I used a different email to which they were responding to all along until pushed to get my money. We know that if a company suspects ***** because of different numbers/emails, they will notify you accordingly but do you think OM has the common sense, diligence and care to do that, NO!!!!! I regret ever opening an account with OM, I didn't know better. I hate being associated with it, and I hate that I trusted you with my money when clearly you are ******* and ******!!!!
131 replies
56 months ago
Frustrated & Annoyed
Never have I ever experienced such terrible service from a provider. PhoneFast was assisting with the replacement of my phone. It took almost 4 weeks for me to get the device, after much follow up on my side. The device received is faulty, I sent an email on 2nd September, and to no surprise, 3 follow ups later someone called me to say they have just received my email today 13 September. To this end, once my device issues have been resolved I will also be changing my insurer because they have been silent and non-supportive with resolving or holding their provider accountable. It is annoying because clearly they don't comprehend how lack of support, efficiency, urgency, compliance to their SLA impacts an individual. I am disappointed in how Discovery have actually handled this matter as well because I am client of discovery I shouldn't be left to fight with their service provider for their incompetence.
0 replies
71 months ago
Terrible service - no response
I had an accident 2 weeks ago and my case was handed over to Ntombizodwa Ngobese, besides my numerous efforts to get assistance so I can get clarity re the process, the documents I need to sign etc. I haven't been assisted. Eventually when this lady decided to return my email, she says "my case is closed and she can't assist me". I took my car for assessment, to this day I don't know what is going on with my car and what are the implications for me. This matter was reported to a Natasja, but I still haven't gotten any assistance. This has been a horrible experience, such poor service, I'm greatly disappointed. If "your insurer just wants to collect your money at the end of the month was a person" has face, this would be it!
210 replies
96 months ago
Underlying theft
Absolutely frustrated. Telkom is charging me R500. 00 more than what I signed up for. They said to me it's for additional fee is for airtime usage. So I get charged that amount irrespective of whether I use up up R500 or not. What a scam!!!! I spent the whole of last month without airtime because I requested they cut the airtime service but guess what, they charged me R500. 00 again!!! No one has been able to help me because they say this is how the system is set up. They charge you anyways. You guys are robbers. I did not sign up for this. I want to cancel this damn contract. I pay almost R800 for this phone and you want to charge me an additional R500. 00 without notification or anything and then you block me from buying prepaid airtime. What kind of a business are you running???
53 replies
101 months ago
Great customer service
I needed assistance with my investment and savings account - Its a pity I cant remember the consultants that assisted me. We experienced technical challenges and there were a few changes that needed to be done. I had to leave before the accounts could be resolved. The consultants at Nedbank Clearwater mall Branch kept me updated telephonically continuously of every stage that we were at regarding the changes to the account. I didnt have to wait long to be assisted and the service was very good as well as everyone was more than willing to assist.
105 replies
101 months ago
Bad service re delivery
I placed my order on the 7th December 2017 and it was supposed to arrive 12th December. I have not yet received my order and have followed up with them numerous times, needless to say I still haven't received my order. I have been given a few excuses regarding why I haven't received my order: 1) Apparently I cancelled my order (news to me and there is no proof to support this) 2) The order went to the wrong branch 3) They dont have drivers, therefore I wont receive my order. How does an online store that is supposed to deliver goods not have drivers? If I have cancelled the order, why was this not confirmed with me and where is my money? The communication from Superbalist.com is appalling and frankly I am disgusted. I cant even track my order. Someone was supposed to call me back and give me feedback regarding my order, needless to say I am still waiting. I am disappointed and frustrated. No shoes and money lost!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)