Revolting mediocre service

I went to Piza ē Vino Lynnridge and this is by far the WORST Piza ē Vino in Pretoria.

We waited for our food for more than an hour, left unattended at that. The food didn’t disappoint, it was the quality pizza that we love from Piza ē Vino generally but I was left with a bad taste in my mouth for other reasons.

On my mother’s birthday, while I am highly pregnant and all I literally wanted was to order more drinks. We had to beg for service from multiple waiters and waitresses and we still didn’t get assistance.

Eventually our waiter by the name Chamu came to our table, after we had to force him to attend to us and he told us that he is busy with our customers and we must to take it up with the manager he doesn’t care. That level of arrogance is astonishing, and revolting. We are paying customers as well and we all deserve to be prioritised. The training these waiters and waitresses underwent is concerning because the level of incompetence in this specific establishment is crippling and the confidence that we should take it up with the manager is what concerns me more than everything else, why are they so comfortable disrespecting paying customers?

I could have walked out if it wasn’t ******* to just leave without paying the bill. We struggled to even get the bill to our table as nobody would attend to us. I have never experienced such mediocre service.

The manager came to our table eventually and surprisingly professional considering my observations of how the staff members conduct themselves, but at that point I have had enough. He apologised and personally handed us our bill. I couldn’t get out of there quick enough.

I always opt for the Piza ē Vino in Irene Village Mall, they understand hospitality and they are not inhumane. I stumbled across this one because it was the nearest one to us as I have recently moved to Silverlakes and being highly pregnant we didn’t want to go too far. It was the definition of WRONG TURN.

It is so disheartening because the restaurant is so well presented, the manager was welcoming from upon arrival, the food is the great quality we are use to but it isn’t enough for me to ever want to go back there again, they don’t need my money.

I wouldn’t recommend this establishment.