Playlive Robs people of their winnings

I won over R 10000.00, but because i was still in the bonus wagering they took most of the money (They say the max is R1200.00 pay out), this was on the 22/05/24, I carried on playing and was over R 1500.00. I cashed out the R1200.00 on the 29/05/24. when I logged in to play on the 30/05/24 my balance was R0.00 I asked about it and they said I need to provide proof of who I am. which I did. They verified my details and told me the refund my money. but when I logged in it was only the R 1200.00. when I questioned where the rest is, this is their comment "Any amount exceeding this is not cashable or playable and may be voided from the account." so in other words they rob people of their winnings.