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Plumblink
Claimed Business
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AI Review Summary
Based on recent customer reviews, Plumblink receives overwhelmingly negative feedback across multiple branches. Customers consistently report rude and unhelpful staff, with specific complaints about managers and cashiers displaying poor attitudes. Refund processing is a major pain point, with delays causing serious financial consequences for customers. After-sales service and warranty support are described as unreliable, with unresolved complaints spanning months. Long-standing contractors express frustration over eroded trade pricing and ignored concerns from head office. Issues with incorrect quotes, double charges, and failed delivery commitments further damage trust in the brand.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|15 Reviews
May '25 - Apr '26
5(6.7%)
4(0%)
3(0%)
2(0%)
1(93.3%)
5(6.7%)
4(0%)
3(0%)
2(0%)
1(93.3%)
Frequently Asked Questions About Plumblink
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSA
Susan A
1 reviews | Active since Jan 2020
12 Mar 2026, 18:31
Professional, fast and friendly Plumbing Team
If you’re looking for professional, fast and genuinely friendly service, JHP Plumbing comes highly recommended. They handled a burst geyser for us in no time, providing before and after photos and issuing the COC on the spot. They also pointed out corroded pipes and, with the owner’s approval, fixed those immediately. Every job they’ve done for us has been top notch. Thank you, Jacques and team — your workmanship and service are consistently excellent
Helpful (0)
|Replies (0)SA
Susan A
1 reviews | Active since Jan 2020
12 Mar 2026, 18:31
Professional, fast and friendly Plumbing Team
If you’re looking for professional, fast and genuinely friendly service, JHP Plumbing comes highly recommended. They handled a burst geyser for us in no time, providing before and after photos and issuing the COC on the spot. They also pointed out corroded pipes and, with the owner’s approval, fixed those immediately. Every job they’ve done for us has been top notch. Thank you, Jacques and team — your workmanship and service are consistently excellent
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Replies (0)SM
KE
Kathy E
1 reviews | Active since Jan 2020
4 Mar 2026, 17:10
Worst Service from a Head Office Plumblink
Shocking service by Plumblink Head Office and Finance department. Withhold rebates from Service Providers and Customers. I can only imagine how they treat their staff if this is the service they provide their customers with. I have never come across such a poorly, unorganized, unprofessional plumbing supplier. 10 years support and service means nothing.
Helpful (0)
|Replies (0)KE
Kathy E
1 reviews | Active since Jan 2020
4 Mar 2026, 17:10
Worst Service from a Head Office Plumblink
Shocking service by Plumblink Head Office and Finance department. Withhold rebates from Service Providers and Customers. I can only imagine how they treat their staff if this is the service they provide their customers with. I have never come across such a poorly, unorganized, unprofessional plumbing supplier. 10 years support and service means nothing.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Dec 2025, 10:38
Terrible and Fowl play (pricing and costing)
On the 02/11/2025 I was issued quote by Peter Ramathoka which was on PCC Mmola Project which is not my company. I never read much to it but was wondering if a backroom plumbing can cost us so much. My building project was only to be in December, on the 22 I came to make a purchase and upon arrival discovered the quote was left home. I then asked Peter to check for it in my name, and he said there is none I called home to get a screenshot and whilst waiting the plumber to do installation was in the store. Peter was agitated and unfriendly with a raised tone. I requested him to make the quote in my details as I am paying for the material to be bought. He told me that it's going to cost me more. That made me wonder why because that was the same material. I requested him to do it as in me I knew had another hardware quote. He made the quote, and it was R1400.00 more as compared the previous made in the plumbers account 02/11/2025 which was R7590.56. I asked to pay as I pay using their speed point it declined R8126.74 processed via my cheque card. I tried on my credit card and then declined the transaction. I received two notification that both transactions went through both my accounts successfully Peter then said Oh! We just received message our speed points are not working. I called my banker whilst waiting by the till and my bank confirmed the transaction were successful and must ask plumb link to reverse on their speed point, but Peter continued to tell me I must wait for Reversal which to date never happened. He further advised me that his manager instructs I must not be issued material until machine is functional. I requested that all be cancelled so I go buy at another hardware then I was told I can then receive material and come back to pay. The amount taken from my account is R16252.00 double what is bought and to date my R8126. 00 is not refunded, the material is more than the 1 room with 2wall hang toilet 2 basin. The purchase invoice has items with product number cut. My suspicion is FAULTY play between my plumber and Peter which I believe is *****.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Dec 2025, 10:38
Terrible and Fowl play (pricing and costing)
On the 02/11/2025 I was issued quote by Peter Ramathoka which was on PCC Mmola Project which is not my company. I never read much to it but was wondering if a backroom plumbing can cost us so much. My building project was only to be in December, on the 22 I came to make a purchase and upon arrival discovered the quote was left home. I then asked Peter to check for it in my name, and he said there is none I called home to get a screenshot and whilst waiting the plumber to do installation was in the store. Peter was agitated and unfriendly with a raised tone. I requested him to make the quote in my details as I am paying for the material to be bought. He told me that it's going to cost me more. That made me wonder why because that was the same material. I requested him to do it as in me I knew had another hardware quote. He made the quote, and it was R1400.00 more as compared the previous made in the plumbers account 02/11/2025 which was R7590.56. I asked to pay as I pay using their speed point it declined R8126.74 processed via my cheque card. I tried on my credit card and then declined the transaction. I received two notification that both transactions went through both my accounts successfully Peter then said Oh! We just received message our speed points are not working. I called my banker whilst waiting by the till and my bank confirmed the transaction were successful and must ask plumb link to reverse on their speed point, but Peter continued to tell me I must wait for Reversal which to date never happened. He further advised me that his manager instructs I must not be issued material until machine is functional. I requested that all be cancelled so I go buy at another hardware then I was told I can then receive material and come back to pay. The amount taken from my account is R16252.00 double what is bought and to date my R8126. 00 is not refunded, the material is more than the 1 room with 2wall hang toilet 2 basin. The purchase invoice has items with product number cut. My suspicion is FAULTY play between my plumber and Peter which I believe is *****.
0
Replies (0)MA
Mdaka A
1 reviews | Active since Jan 2020
3 Oct 2025, 05:56
Worst service ever from Marcus
Worst service ever from Marcus. I bought an Elon heater from Plumblink, and he admitted it was a faulty first-version unit. He promised a replacement with a newer model known to work better. Later, they voided the warranty due to no COC or isolator—requirements not mentioned in the warranty docs. The unit has software issues, not physical damage. I offered to pay for repairs since I was testing it before buying 8 more units, but Marcus refused—they won’t even inspect it because it’s from a defective batch. Unacceptable. This is your product—stand by it. Sadly, many South Africans will waste money on this. Buy at your own risk
Helpful (0)
|Replies (0)MA
Mdaka A
1 reviews | Active since Jan 2020
3 Oct 2025, 05:56
Worst service ever from Marcus
Worst service ever from Marcus. I bought an Elon heater from Plumblink, and he admitted it was a faulty first-version unit. He promised a replacement with a newer model known to work better. Later, they voided the warranty due to no COC or isolator—requirements not mentioned in the warranty docs. The unit has software issues, not physical damage. I offered to pay for repairs since I was testing it before buying 8 more units, but Marcus refused—they won’t even inspect it because it’s from a defective batch. Unacceptable. This is your product—stand by it. Sadly, many South Africans will waste money on this. Buy at your own risk
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Replies (0)PM
LVDW
Leon V D Westhuizen
1 reviews | Active since Jan 2020
31 Aug 2025, 09:30
Bad service
Plumblink Bonaero Park. The service is terrible. The sales people just don't help. I order special material and had to pay in advance. I waited at least 15 minutes to be attended to. Two clients walked out because of the bad service that day.
Helpful (0)
|Replies (0)LVDW
Leon V D Westhuizen
1 reviews | Active since Jan 2020
31 Aug 2025, 09:30
Bad service
Plumblink Bonaero Park. The service is terrible. The sales people just don't help. I order special material and had to pay in advance. I waited at least 15 minutes to be attended to. Two clients walked out because of the bad service that day.
0
Replies (0)RA
Randall A
1 reviews | Active since Jan 2020
11 Aug 2025, 11:04
Washers on push button taps keeps on failing.
Bought push button taps for our school. The washers keep on failing and leave the taps running. Reported it to Eston and Fuaad. They sent out their own Plumber to check out the issue. Fortunately, it happened while he was here. The start was reported on 25 March 2025 already. To date, Plumblink has only made promises and no repairs at all. POOR SERVICE DELIVERY AND AFTER SALES SERVICE.
Helpful (0)
|Replies (0)RA
Randall A
1 reviews | Active since Jan 2020
11 Aug 2025, 11:04
Washers on push button taps keeps on failing.
Bought push button taps for our school. The washers keep on failing and leave the taps running. Reported it to Eston and Fuaad. They sent out their own Plumber to check out the issue. Fortunately, it happened while he was here. The start was reported on 25 March 2025 already. To date, Plumblink has only made promises and no repairs at all. POOR SERVICE DELIVERY AND AFTER SALES SERVICE.
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Replies (0)