PD
Pont De Val Restaurant
Unclaimed Business
PD
Pont De Val Restaurant
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRVDK
Renier Van Der Kevie
1 reviews | Active since Jan 2020
18 Sept 2024, 08:15
Disappointing Service
Disappointing service indeed. I'm not the type of person to react on bad reviews but this will be my last resort to name and shame Pont De Val. Maybe here I will get some sort of reaction from them. My Birthday this Sunday, wanted to spend it there, as my last experience there a few years back was a good one. With emails, online chats and calls. Only received one email back from them stating I needed to fill in a few details before they can proceed. Which I did. Nothing back at all. I wanted to book a table for 20 pax, drinks and snacks\Tapas if they had, as that is what I was wanting to know all along if they do offer some sort of bar snacks. Nothing back in return at all. Even called them yesterday stating our issue. All the receptionist could do was apologize & say she will get back to us later the day. Still waiting. Wow they must be doing exceptionally well to turn down a function of 20 people. Need be I have made a booking at another venue or are more then happy to accommodate us. Thank you Pont De Val for nothing. Unfortunately going forward nothing positive will come from me to others about you.
Helpful (0)
|Replies (0)RVDK
Renier Van Der Kevie
1 reviews | Active since Jan 2020
18 Sept 2024, 08:15
Disappointing Service
Disappointing service indeed. I'm not the type of person to react on bad reviews but this will be my last resort to name and shame Pont De Val. Maybe here I will get some sort of reaction from them. My Birthday this Sunday, wanted to spend it there, as my last experience there a few years back was a good one. With emails, online chats and calls. Only received one email back from them stating I needed to fill in a few details before they can proceed. Which I did. Nothing back at all. I wanted to book a table for 20 pax, drinks and snacks\Tapas if they had, as that is what I was wanting to know all along if they do offer some sort of bar snacks. Nothing back in return at all. Even called them yesterday stating our issue. All the receptionist could do was apologize & say she will get back to us later the day. Still waiting. Wow they must be doing exceptionally well to turn down a function of 20 people. Need be I have made a booking at another venue or are more then happy to accommodate us. Thank you Pont De Val for nothing. Unfortunately going forward nothing positive will come from me to others about you.
0
Replies (0)KK
Kenny K
1 reviews | Active since Jan 2020
1 May 2023, 18:34
WORST RESTAURANT EXPERIENCE!!
Giving them a 1 star is actually overrated. The deserve anything below minus 100. We stated clearly that our booking for the couple's half day spa with lunch depended solely on the restaurant offering us a VEGAN , not Vegetarian dishes. Both Thoko & Palesa confirmed to me that they have conveyed the message to the chef (after endless calls over 3 days), who agreed to prepare us vegan dishes. I was even informed that when we get to the restaurant we must ask for Phindi, who supposedly was informed of our request. We got the restaurant, after the spa treatment (which by the way lasted 1hr50 minutes - even though they call it "half day"), no one seemed to know about our request. We waited for well over 1hr to have our first course meal. The waiter, and some of the waitresses' clothes were not clean. Whilst waiting for our first course, the manager came to do some "damage control", his jeans also dirty. Someone came to serve us bread with butter, after we made it clear that we can only have vegan options. It definitely seems that their staff doesn't know the difference between vegan and vegetarian. How does this business allow their staff to serve people whilst wearing dirty clothes? The food was salty to say the least. For me the booking and travelling was just a waste of money (R3500+) and time. If you go to Pont De Val, do so at your own risk!!!!!!
Helpful (0)
|Replies (0)KK
Kenny K
1 reviews | Active since Jan 2020
1 May 2023, 18:34
WORST RESTAURANT EXPERIENCE!!
Giving them a 1 star is actually overrated. The deserve anything below minus 100. We stated clearly that our booking for the couple's half day spa with lunch depended solely on the restaurant offering us a VEGAN , not Vegetarian dishes. Both Thoko & Palesa confirmed to me that they have conveyed the message to the chef (after endless calls over 3 days), who agreed to prepare us vegan dishes. I was even informed that when we get to the restaurant we must ask for Phindi, who supposedly was informed of our request. We got the restaurant, after the spa treatment (which by the way lasted 1hr50 minutes - even though they call it "half day"), no one seemed to know about our request. We waited for well over 1hr to have our first course meal. The waiter, and some of the waitresses' clothes were not clean. Whilst waiting for our first course, the manager came to do some "damage control", his jeans also dirty. Someone came to serve us bread with butter, after we made it clear that we can only have vegan options. It definitely seems that their staff doesn't know the difference between vegan and vegetarian. How does this business allow their staff to serve people whilst wearing dirty clothes? The food was salty to say the least. For me the booking and travelling was just a waste of money (R3500+) and time. If you go to Pont De Val, do so at your own risk!!!!!!
0
Replies (0)lS
lebogang S
1 reviews | Active since Jan 2020
18 Apr 2023, 06:48
Pont De Val restaurants
A horrible experience overall. From arrival we did a booking however table was not ready. After table was ready we had to wait 15 minutes before being assisted. The food also took long and was not really appetizing and not looking good in the eye. I would recommend anyone going there to just pack a picnic basket and enjoy the beautiful scenery and fresh breeze
Helpful (0)
|Replies (0)lS
lebogang S
1 reviews | Active since Jan 2020
18 Apr 2023, 06:48
Pont De Val restaurants
A horrible experience overall. From arrival we did a booking however table was not ready. After table was ready we had to wait 15 minutes before being assisted. The food also took long and was not really appetizing and not looking good in the eye. I would recommend anyone going there to just pack a picnic basket and enjoy the beautiful scenery and fresh breeze
0
Replies (0)