Very up set patient Pretoria eye insatute

I called in to the practice only to be told by the receptionist sandra that no one of the doctors can call me I must make a appointment to cone see them I'm a high rust patient lost sight in my one eye - 15 15 my other eye I explained to her I cannot drive she turns around and claims I must make plan to go and see the Dr 1 weeks time Sandra is rude and cuts you off during conversation I know they are busy I know Dr are busy I'm a paying customer it's not for free and I don't take it lightly to be spoken to in a rude manner by sandra the receptionist she must learn how to Deal patients who have a genuine problem here I am crying out for help but gets treated like trash