GD
Gerald T
Active since Sep 2018
27
Reviews
0
Industries
Reviews
27 reviews1 month ago
Est late Mrs Je du Toit
1 year ago my mom my passed away she appointed the bank as executor we've submitted all the paper work required from us to have her municple account closed as there is a re fund lying there I've spoken to the attorney who dealt with the transfer etc she claims she has sent a request to the municipality sent me a very snotty e mail as well even stating I go in to the municple offices to re quest a re fund I cannot do that if first national bank is the executor I've sent so many e mails to the bank as well as the attorney the one blames the other now making it my problem I'm not a specialist in this field so I'm left confused as who must do the claim for me Rone at the estates dep ses the attorney must request the refund as the funds goes in to her account first then it gets paid to the estate account I need help regarding this as it serns no one knows what is happening
1 reply
1 month ago
Very happy customer
I went in to the springs mall branch to do my smart ID card on the 25 4 2026 I was pleasantly surprised by the fast effective service I recived from the door to to application process the kind consoltabt who assisted me understood I had a problem with my eye sight guided me through the process was kind I highly appreciate this I Wa saying your competitors should visit and see how smoothly thus process goes all in all I spent +- 20 min in the branch well done guys
1 reply
3 months ago
Est late Mrs Je du Toit
After sending message after message e mails to day I've not received a call a e m as IL from the estates dep regarding the final using if my late mom's estate I've mentioned I'm leaving soon and would like to have this sorted ASAP just find it so pathetic that a non client of the Fnc must beg for service please contact me on 0716878167 kind regards Gerald
1 reply
3 months ago
FNB FIDUCIARY
My late mom passed away last year I April I've been dealing with a consultant who is honestly trying to assist me where she can but one concern is I e mail them but I do not get reply as there is still a few things things that need to be completed I'm leaving the country for while and would honestly want the estate to be sorted out no one is giving us the right answers can I please get response from the bank please 0716878167
1 reply
3 months ago
Call back
I've logged a query with the bank to please return my call but no one called me from the insurance department as the information on Std bank web page is out dated pmesee can I get a call from them been since last week 0716878167
1 reply
3 months ago
Standard bank life
I'm trying to get hold of standard bank life the information on their site is out dated for a so called world class bank this is poor please can I get a call on 0716878167
0 replies
7 months ago
Horrific device
Very bad service from discovery health I'm not happy I'm trying to up date my financial statutes but no response I sent e mails for assistance no help at all not even a call but they are quick to block the medical aid and over charge you
2 replies
12 months ago
Est late Mrs j e du Toit horrific customer service
. My mom passed away 23 of April we submitted all her documents to the FNB fiduciary dep first I was told that if my documents are not correct my mom's file will be put to one side and if I'm lucky they will do a review in 6 months time then I sent my documents to them them after talking to another lady who does not take time to explain the process to us as if it is to hard for her to do the I e mail her twice to adk not how far the process is I know it takes time but to enquire if the paper work is in order no e mail no phone call asof now all we know is FNB claims a fairly simple estate no property no investments just a small amount of money will take long and to retrieve a will 2 weeks the staffus rude seems as if they get annoyed if I adk questions it's justgood etiquette to respond via e mail a simple yes documents are in order no we need more I'm horrified at the level of service of hence I'm Std bank private customers we are mourning the passing of my mom and still have to put up with this
1 reply
12 months ago
Horrible service
Dis Chem lake sidmall is the worst even I'm a customer for years and years went into ask for my special eye drops of what is fully paid by my medical aid they cone up with the bright idea I must pay cash as chronic will only pay on Wednesday I'm not a ***** I've been dealing with them forever am I stupid to pay cash and then still let medical aid pay most shocking service ever not even the so called manager helped or tried to help they are honestly the worst ever
0 replies
13 months ago
Very disappointed
I just want to let the management if FNB how disappointed I am in their funeral department my mom passed away on the 23 April 2025 as we had to plan her funeral and after being a customer of FNB for many many years sadly they have failed us in trying times I know it was weekend public holidays etc but we had to fall around for money to pay the funeral parlor now as we explained to the consultant we can only have her service on Wednesday 30 April I cannot understand the delay one doesn't choose to pass on... Almost on a specific day I
1 reply
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1 Star
24 (88.88888888888889%)