Pretoria Eye Institute
Claimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
Pretoria Eye Institute
Claimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
3|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSC
Suzette C
1 reviews | Active since Jan 2020
8 Feb 2026, 06:45
Exceptional Care and Compassion Beyond Expectations
We would like to express our sincere gratitude to Dr Talma and the entire team at Pretoria Eye Institute for the incredible care my husband received during his recent emergency surgery. What could have been an extremely stressful and traumatic experience was handled with professionalism, compassion, and unwavering dedication. Late on a Friday evening, we encountered unexpected medical aid authorisation delays. Instead of postponing the procedure or rushing through matters, the entire team went above and beyond. The anaesthesiologist and theatre staff adjusted their personal plans and stayed late while waiting for approval. They even assisted us in navigating the authorisation process to ensure that it was finalised so that the surgery could proceed safely. After the procedure, the nurses continued monitoring my husband until after 9pm. There was no sense of frustration, no rushing, and absolutely no compromise in care. Every staff member remained calm, supportive, and professional despite the late hour. In today’s world, it is rare to experience this level of dedication and humanity. What we received was more than just medical service — it was genuine care. We are deeply grateful and would highly recommend Dr. Talma and the Pretoria Eye Institute to anyone needing expert and compassionate treatment.
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Suzette C
1 reviews | Active since Jan 2020
8 Feb 2026, 06:45
Exceptional Care and Compassion Beyond Expectations
We would like to express our sincere gratitude to Dr Talma and the entire team at Pretoria Eye Institute for the incredible care my husband received during his recent emergency surgery. What could have been an extremely stressful and traumatic experience was handled with professionalism, compassion, and unwavering dedication. Late on a Friday evening, we encountered unexpected medical aid authorisation delays. Instead of postponing the procedure or rushing through matters, the entire team went above and beyond. The anaesthesiologist and theatre staff adjusted their personal plans and stayed late while waiting for approval. They even assisted us in navigating the authorisation process to ensure that it was finalised so that the surgery could proceed safely. After the procedure, the nurses continued monitoring my husband until after 9pm. There was no sense of frustration, no rushing, and absolutely no compromise in care. Every staff member remained calm, supportive, and professional despite the late hour. In today’s world, it is rare to experience this level of dedication and humanity. What we received was more than just medical service — it was genuine care. We are deeply grateful and would highly recommend Dr. Talma and the Pretoria Eye Institute to anyone needing expert and compassionate treatment.
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Replies (0)QB
Quentin B
1 reviews | Active since Jan 2020
20 Oct 2025, 08:43
Abuse by Admin Staff of Dr Alic Jacobsz
My 77-year-old mother was treated with the utmost disrespect by the Admin Staff of Dr Alic Jacobsz. She was verbally abused by Yvette and refused by them to speak to the doctor to express her dissatisfaction
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Quentin B
1 reviews | Active since Jan 2020
20 Oct 2025, 08:43
Abuse by Admin Staff of Dr Alic Jacobsz
My 77-year-old mother was treated with the utmost disrespect by the Admin Staff of Dr Alic Jacobsz. She was verbally abused by Yvette and refused by them to speak to the doctor to express her dissatisfaction
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Replies (0)GT
Gerald T
1 reviews | Active since Jan 2020
16 Jan 2025, 07:44
Very up set patient Pretoria eye insatute
I called in to the practice only to be told by the receptionist sandra that no one of the doctors can call me I must make a appointment to cone see them I'm a high rust patient lost sight in my one eye - 15 15 my other eye I explained to her I cannot drive she turns around and claims I must make plan to go and see the Dr 1 weeks time Sandra is rude and cuts you off during conversation I know they are busy I know Dr are busy I'm a paying customer it's not for free and I don't take it lightly to be spoken to in a rude manner by sandra the receptionist she must learn how to Deal patients who have a genuine problem here I am crying out for help but gets treated like trash
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Gerald T
1 reviews | Active since Jan 2020
16 Jan 2025, 07:44
Very up set patient Pretoria eye insatute
I called in to the practice only to be told by the receptionist sandra that no one of the doctors can call me I must make a appointment to cone see them I'm a high rust patient lost sight in my one eye - 15 15 my other eye I explained to her I cannot drive she turns around and claims I must make plan to go and see the Dr 1 weeks time Sandra is rude and cuts you off during conversation I know they are busy I know Dr are busy I'm a paying customer it's not for free and I don't take it lightly to be spoken to in a rude manner by sandra the receptionist she must learn how to Deal patients who have a genuine problem here I am crying out for help but gets treated like trash
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Replies (0)AJ
Anneline J
1 reviews | Active since Jan 2020
16 Feb 2024, 14:19
Dokters en personeel van die oog Instituut van Pretoria
Baie baie dankie aan elke dokter, narkotiseur, susters en ander personeel vir die wonderlike diens wat julle lewer elke dag vir mense met oog probleme. Dit was regtig vir my en my man 'n wonderlike ervaring om te kan voel dat julle regtig omgee vir julle pasiente. Mag julle geseën word en nog vir baie jare mense help met oogprobleme. Uitstekende dienslewering.
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Anneline J
1 reviews | Active since Jan 2020
16 Feb 2024, 14:19
Dokters en personeel van die oog Instituut van Pretoria
Baie baie dankie aan elke dokter, narkotiseur, susters en ander personeel vir die wonderlike diens wat julle lewer elke dag vir mense met oog probleme. Dit was regtig vir my en my man 'n wonderlike ervaring om te kan voel dat julle regtig omgee vir julle pasiente. Mag julle geseën word en nog vir baie jare mense help met oogprobleme. Uitstekende dienslewering.
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Replies (0)MV
Mr V
1 reviews | Active since Jan 2020
13 Dec 2023, 14:18
Dr. A Jacobsz, Pretoria Eye institute, not knowledgeable regarding hospital equipment.
After the second consultation with dr. A Jacobsz at Pretoria Eye institute, I was booked for a laser procedure to be done on both my eyes the following week. I received instructions to collect the TTO and pre- medication prior to admission from an outside pharmacy and then to pay R30 000 before the procedure can be carried out, same done. On the day of booked procedure, I went through the entire admission procedure, even had to take the pre-medication, just to be told after 2 hours by dr. A Jacobsz that he wasn't going to perform the procedure today. They will phone me in the new year to reschedule as I am too heavy for the theatre bed. It was a big surprise to me as well as the nursing staff as they have the weight limit as 135 kg. This, after I informed him previously during my 2nd consultation in his rooms, I weigh 132 kg, and he assured me it is okay as the weight limit is 135 kg. And when I reminded him that he said my weight is not a problem, the dr. requested that the RN weigh me again this time without my shoes, then my weight was recorded as 130.8 kg. Apparently, I am 0.8 kg too heavy for the procedure to be executed, as the new weight limit is 130 kg and 0.8 kg are going to break their bed. This unfortunately, give the impression that dr. Jacobsz does not know what is happening in the company he is working with. Or another option: make his quota before going on leave. It is impossible that he only became aware that the theatre bed weight limit is 130 kg seconds before the procedure.
Helpful (0)
|Replies (0)MV
Mr V
1 reviews | Active since Jan 2020
13 Dec 2023, 14:18
Dr. A Jacobsz, Pretoria Eye institute, not knowledgeable regarding hospital equipment.
After the second consultation with dr. A Jacobsz at Pretoria Eye institute, I was booked for a laser procedure to be done on both my eyes the following week. I received instructions to collect the TTO and pre- medication prior to admission from an outside pharmacy and then to pay R30 000 before the procedure can be carried out, same done. On the day of booked procedure, I went through the entire admission procedure, even had to take the pre-medication, just to be told after 2 hours by dr. A Jacobsz that he wasn't going to perform the procedure today. They will phone me in the new year to reschedule as I am too heavy for the theatre bed. It was a big surprise to me as well as the nursing staff as they have the weight limit as 135 kg. This, after I informed him previously during my 2nd consultation in his rooms, I weigh 132 kg, and he assured me it is okay as the weight limit is 135 kg. And when I reminded him that he said my weight is not a problem, the dr. requested that the RN weigh me again this time without my shoes, then my weight was recorded as 130.8 kg. Apparently, I am 0.8 kg too heavy for the procedure to be executed, as the new weight limit is 130 kg and 0.8 kg are going to break their bed. This unfortunately, give the impression that dr. Jacobsz does not know what is happening in the company he is working with. Or another option: make his quota before going on leave. It is impossible that he only became aware that the theatre bed weight limit is 130 kg seconds before the procedure.
0
Replies (0)PN
Pat N
1 reviews | Active since Jan 2020
10 Mar 2023, 12:00
Dr Eben Laubscher
My sister and I consulted with Dr E, Laubscher and I was amazed how thorough, professional and friendly this doctor was. My sister surgery was performed excellently with out any issues and the after care services brilliant. This experience was the first I had ever experienced with a medical doctor.
Helpful (0)
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Pat N
1 reviews | Active since Jan 2020
10 Mar 2023, 12:00
Dr Eben Laubscher
My sister and I consulted with Dr E, Laubscher and I was amazed how thorough, professional and friendly this doctor was. My sister surgery was performed excellently with out any issues and the after care services brilliant. This experience was the first I had ever experienced with a medical doctor.
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Replies (0)MJ
Mamohapi J
1 reviews | Active since Jan 2020
8 Nov 2021, 10:49
Poor customer care over the phone by receptionist/s
One would expect professionalism with receptionists at this facility. Unfortunately, I got a raw deal with a rude, shouting receptionist, who was neither helpful nor empathetic over the phone. I hope the management at this establishment would take this review serious, and orientate the receptionists to exercise good customer care behaviour and conduct.
Helpful (0)
|Replies (0)MJ
Mamohapi J
1 reviews | Active since Jan 2020
8 Nov 2021, 10:49
Poor customer care over the phone by receptionist/s
One would expect professionalism with receptionists at this facility. Unfortunately, I got a raw deal with a rude, shouting receptionist, who was neither helpful nor empathetic over the phone. I hope the management at this establishment would take this review serious, and orientate the receptionists to exercise good customer care behaviour and conduct.
0
Replies (0)KB
Kobus B
1 reviews | Active since Jan 2020
19 Aug 2021, 10:50
Hats off for the eye institute!
What a pleasure! Professional staff doing their work friendly, properly and on time. Constant feedback and communication, just like good customer service used to- and needs to be. WOW!
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