SC
Suzette C
Active since Oct 2017
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Exceptional Care and Compassion Beyond Expectations
We would like to express our sincere gratitude to Dr Talma and the entire team at Pretoria Eye Institute for the incredible care my husband received during his recent emergency surgery. What could have been an extremely stressful and traumatic experience was handled with professionalism, compassion, and unwavering dedication. Late on a Friday evening, we encountered unexpected medical aid authorisation delays. Instead of postponing the procedure or rushing through matters, the entire team went above and beyond. The anaesthesiologist and theatre staff adjusted their personal plans and stayed late while waiting for approval. They even assisted us in navigating the authorisation process to ensure that it was finalised so that the surgery could proceed safely. After the procedure, the nurses continued monitoring my husband until after 9pm. There was no sense of frustration, no rushing, and absolutely no compromise in care. Every staff member remained calm, supportive, and professional despite the late hour. In today’s world, it is rare to experience this level of dedication and humanity. What we received was more than just medical service — it was genuine care. We are deeply grateful and would highly recommend Dr. Talma and the Pretoria Eye Institute to anyone needing expert and compassionate treatment.
0 replies
16 months ago
********* Practices and Incompetence – A Horrible Experience
Never have I encountered such a shocking level of ********* behavior, unprofessionalism, and outright incompetence as I have with Excellence Marketing, particularly with Matilda. We moved into a property riddled with maintenance issues, some of which posed serious health hazards. While I understand the owner has discretion over what to repair, these issues should have been addressed immediately. Instead, Matilda's only concern seemed to be the grass. From the outset, we communicated that the heavily shaded areas of the lawn were struggling to grow, despite our best efforts to nurture it. Matilda insisted the LM grass would thrive in the shade. Frankly, I couldn’t care less if the grass was made of gold—it simply wasn’t growing, and certainly not due to any negligence on our part. Now, after we’ve moved out, Matilda is deducting unreasonable fees from our deposit for new grass, fertilizer, and gardening services—services that she claims were needed a week after we moved out, despite us having our own gardening service in place the day before moving. Is this a blatant attempt to ***** from tenants? It’s disgusting! The situation only worsened when she charged us for replacing items already noted during the move-in inspection. But now, she’s claiming I’m referring to items in a different room. Matilda, you assign the room names in both inspections! Yet, you refuse to acknowledge this and continue making excuses at every turn. How is it possible that anyone could take you seriously? The bills were another nightmare. We were hit with exorbitant electricity and water charges nearly every month. Despite repeatedly questioning these charges, the response was dismissive at best. We were stuck with a flatlet that had an absurdly low flat-rate payment, and any excess charges became our problem to deal with. This is completely unreasonable. When I finally reached out to the owner about the maintenance issues and the appalling service, my message was ignored. Instead, it was forwarded to Matilda, who had the audacity to email me a screenshot instructing me not to contact the owner directly. According to her, all complaints must go through the agency. So, if there’s an issue with the agency itself, we’re supposed to go through the agency to resolve it? This is absurd! The agency is doing absolutely nothing to address any of our complaints, and they have shown no willingness to resolve any of the issues we raised. Dealing with Matilda has been an exhausting and infuriating experience. Her emails are full of incoherent ramblings, completely irrelevant to the issues at hand. Trying to make sense of them has been a nightmare. I’ve already seen her responses on Hellopeter, and I know exactly how she’ll deflect blame and make nonsensical excuses. She has no understanding of tenant concerns and refuses to accept responsibility—because, in her eyes, she is never wrong. The level of incompetence, unprofessionalism, and pure disrespect shown by Excellence Marketing is beyond belief. I am utterly disgusted by their behavior and cannot fathom how they are still allowed to operate in this manner. For your own sake, stay far, far away from them.
0 replies
21 months ago
I was assisted by Zarina Hartley
I was assisted by Zarina Hartley. She was very helpful and friendly, and answered all the questions I had. Keep it up
56 replies
56 months ago
Great support and service
As a first time agent for Cazabella, I felt somewhat uprepared and uninformed of the process. The Cazabella team has gone above and beyond and answered all 100 of my emails and questions. Upon placing my first order, I received my parcel in record time with each item packaged really well! Keep up the great support and fabulous deals! #WIN
0 replies
56 months ago
Fabulous evening!
Had such a lovely time with family at this restaurant. The food was fantastic and the service was friendly and excellent. The craft beer was somewhat more expensive than we thought, but it was so nice that it does not influence my wonderful experience all that much. Keep up the good food and great service! Definitely recommended! #WIN
0 replies
103 months ago
Dishonest Service!
I used Car Care Clinic Centurion’s services in December 2016, and when I received my car back I was happy with the service that was provided. So a while ago, I took the car for more work to be done (rear bearings) only to hear the terrible noise of dry bearings a few weeks later. So I phoned, took it back as it was still under the workmanship warranty. Yet again, a few weeks later it started making noises. So I took the car back, AGAIN, only to be told that it is the front bearings and ball joints etc. and the quote they provided was a ridiculous amount. We thought better of it, and decided to go to a different company. Received excellent service with them. Turns out it WAS my rear bearings again! So my only thought is that Car Care Clinic didn’t want to fix their mess and wanted to charge me an astronomical amount to fix their own mistake, by spinning me a story that it is the front bearings! It is ludicrous service and I feel that I have been taken advantage off. Well done guys, you might make tons of money at first, but you will never have loyal, come-back customers if you continue down this road. Whatever happened to honest business?
53 replies
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)