Primi Piatti gone down bad!!!

What a terrible experience on Father's Day. We were waiting at the front entrance for about 15 minutes (empty restaurant) eventually we had to wave and flag down someone who could attend to us and seat us. The drinks order took about 20 minutes (we were 4 people) and there were only 2 other people seated in the restaurant. The waiter/manager did not smile, was not friendly and eventually took our food orders, which took exceptionally long. I went to another store to have a watch strap replaced, and when I came back, our food had still not arrived. Eventually it did, and it was really so disappointing. The quality and quantity of the food have gone down the drain. What used to be one of the best places to eat at, sadly now won't see us again anytime soon. Not once did the waiter come and check on us, we had to flag down someone to bring us serviettes, we wanted more soft drinks but no one came to our table... eventually we asked for the bill but were ignored for a further 10 minutes... until we asked for it again. Yes, I did give a gracious tip, but they won't see us again for sure. No friendly staff, everyone standing and chatting amongst themselves.... what happened to the Primi we used to love so much??