KF
Karen F
Active since Jun 2016
8
Reviews
0
Industries
Reviews
8 reviews102 months ago
Upgrading contract - no one is contactable
I have applied for an upgrade on my contract which came up for upgrade in September already. I completed the online application (24 hours consultant will contact me) and I've phoned the helpline. No one is contacting me regarding my contract. If I cannot get any service I will cancel my contract and move to a network who actually responds and gives service.
105 replies
102 months ago
Poor driving in a CBS branded vehicle
This morning on Century Boulevard, Century City (approx. at 06:40), your driver in a branded CBS vehicle nearly caused an accident by not giving right of way on a roundabout. Please ensure that your drivers are aware of the traffic rules and abide by them, especially when driving a company branded vehicle.
105 replies
105 months ago
Try again tomorrow is the standard response to errors
I was on your online banking telephone line for 16 minutes, that agent could not assist me, as he was unable to connect with the correct department. He then referred me to another department which I had to call directly. The other department could not assist me, they are not sure why there is an error occurring and I was told to try again tomorrow, if it doesn't work then phone back. Tomorrow is Saturday. From experience, try again tomorrow is just a stalling tactic which means I will be phoning back on Monday with the very same problem and time is wasted. I would like someone to fix the error and not give an "I don't know why, just try again" response. It is your business I'm investing in, you are running the business, how can no one explain what the error is?
61 replies
106 months ago
Voucher redemption
<p>I used my smart shopper to purchase Ster Kinekor vouchers.</p> <p>I was sent two unique codes, the other vouchers are still pending.</p> <p>After continuous calls to the call centre, 2 weeks later, I still cannot redeem the vouchers.</p> <p>I was sent expired codes on two occasions, with a promise that they were unique codes, which they weren't. That means I was lied to on two separate occasions.</p> <p> </p> <p>25 minutes on a call with customer care and they can't assist me with sending me the vouchers which I paid for two weeks earlier. all I received was a reference number and another promise to sort the issue out.</p> <p> </p> <p>I went to the movies, 4 suburbs over, with my son as a treat for the end of the holidays. We have been busy, so we promised him he could see a movie on the last day. Stood in a queue for long, put in the voucher codes only to be told that the codes which were sent by customer care were expired. My son is heartbroken that we then had to turn around and head back home. </p> <p> </p> <p>Pick 'n Pay, there is no amount of "sorry for the inconvenience" you can say to make up for the hurt and heartbreak you have caused.</p>
191 replies
107 months ago
New phone - no connection for 5 days
<p>I purchased a new phone and received a new sim, which is smaller than our current sim. I therefore had to do a sim swap. I contacted the activation number call centre on Monday. It is Thursday and I haven't been able to connect. Every call I am advised - 2 to 24 hours... this is very frustrating and I don't feel like MTN is providing a service to their customers.</p> <p>Please, as asked so many times before, activate the sim so that we can start receiving and making calls.</p> <p> </p>
112 replies
107 months ago
Went back on their promise of delivery
<p>I ordered a cellphone through MTN. I was told that they would deliver my cellphone to me, no charge, to my stipulated address at a time which would be mutually agreed to.</p> <p>I just received a call from the courier advising me that they will deliver between 08h00 and 17h00, with no option of an allocated time slot. They are not even willing to negotiate a time for delivery, just flat out no, they will deliver between 08h00 and 17h00.</p> <p>I am not happy with this service, as this is not what was discussed and agreed to.</p>
112 replies
118 months ago
No one there to help...
<p>I contacted the N1 City store to find out whether they had stock of an item. I was told that the person in charge of that section is on lunch and I must phone back in an hour. I explained to the lady that I was about to leave for the store and I just needed confirmation whether the item is available before I head all the way there. She said sorry, she can't help. I asked her if anyone else could check. I was told to hold and was placed on hold for 7 minutes and then hung up on. Could no one just take a minute out of their time to assist with my query?</p> <p>What a waste of time, money and so unhelpful.</p>
53 replies
120 months ago
Magazine / Customer Care Out of Office
<p>I sent a complaint via your website and received an Out of Office notification from your Customer Care. I then forwarded my complaint on to the email address provided, but have heard nothing since.</p> <p>Be that as it may, I printed out a voucher for your free magazine, only to discover (for the past two months now) that the magazine is always out of stock for the duration of the voucher being valid. I understand stock shortages, but two months in a row... every day for the validity of the voucher? How do I get a copy of your magazine without driving to several branches to see if they have stock?</p>
106 replies
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2 Star
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1 Star
6 (75%)