Active since Jun 2016
9
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Reviews
9 reviews6 months ago
LEWIS STORE Request for Investigation: Unfair Account Interest and Insurance Failure
Dear Lewis Customer Service, I am writing to express my disappointment regarding the handling of my account and insurance claim. I opened an account with Lewis in 2021 and consistently paid my instalments on time until February 2025, when I lost my job. My last payment was made in January 2025. At that point, I contacted Lewis to inform you that I was temporarily unable to pay and that my credit life insurance (added when I opened the account) should cover the instalments. However, I received no response or acknowledgement of my request. I also requested a detailed statement, but the information provided was unclear and inconsistent. When I stopped paying, my balance was around R1,800–R2,000. To my surprise, when I recently followed up, I was informed that the account now stands at R5,000 — despite my monthly instalment (including insurance) being only R480. It appears that the months I was unable to pay have been charged as additional “interest,” which seems unfair under the circumstances. Furthermore, when I requested a separate statement — one from Lewis and one from Monarch Insurance — so that I could address each matter individually, I did not receive the clarity or assistance I needed. If the insurance could not assist me when I genuinely needed it, I will be seeking a refund of all insurance premiums paid. I request that this matter be investigated urgently and that I be provided with: A full, itemized Lewis account statement, excluding insurance charges. A separate Monarch Insurance statement. Written clarification regarding why my insurance did not cover my payments during unemployment. I have been a loyal customer since 2021, but this experience has left me extremely disappointed. I hope Lewis will take this matter seriously and resolve it promptly.I will also notify the ncr as well as the ombudsman.
53 replies
27 months ago
Thank you for the great assistance
Oh Wow, I can't even begin to appreciate the amazing service that I got from NCR(Risuna M) regarding my application. she has been professional and timely throughout. I'm grateful.
0 replies
30 months ago
Loan application was so quick and easy ,thank you Nora Finance
GReat customer service.Thank you for the speedy payout.
0 replies
30 months ago
********ly debited for things i never ordered
I have been debited for an order I never made, this is so frustrating because it keeps happening on a daily. whoever reading this please do not put your card details on the Uber Eats app, you will regret it. I have since opened a ***** case through the bank I am using. still awaiting my refund
0 replies
50 months ago
Question please help
i have a Question actually i created a business account for makanda finance so we can reply to the reviews we had and now i only see 2 reviews out of 57 could it be because they still sinking other my email is samantha@makandafinance.co.za
212 replies
78 months ago
great service
thank you Makanda finance for your graet service, very friendly consultant they will go extra mile to help you. thank you for great service
0 replies
108 months ago
Awesome service
<p>I had 2 I phones that i had to sell.I went to their website and everything was very easy withing 2 days everything was sorted .</p> <p>Got my money in my account .</p> <p>I trust sellyouriphone.co.za online </p>
0 replies
120 months ago
Awesome online loans
<p>Thank you so much for the service when i really needed it the most .I ugently needed a loan .Payout was within munites.And i love how everytime you are done paying the loan you immediately receive notification of how much you can re-apply for .</p>
53 replies
Review Distribution
5 Star
6 (66.66666666666667%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (22.22222222222222%)