MM
majubere M
Active since Jun 2016
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
***** ACCOUNT MESSING THE CREDIT SCORE
it appears my sister have the account with you guys as per ITC, she doesn't eve know what she took from you or how she ended owing you guys .she can take any credit or get help from your offices to settle or remove this account under her name .
0 replies
9 months ago
STILL ONE UNHAPPY CUSTOMER TO DATE
I hope this message finds you well. I upgraded my SIM on 24 June 2025 and have been a loyal Cell C customer for years without any issues—until now. I received both an email and SMS from your team stating that I have not made payment, which is quite surprising as I have never manually transferred or made a cash payment to Cell C. My account has always been debited automatically. I responded to the communication but received no follow-up. I then called your support team, only to be told that the debit check is showing as "pending" from my bank. This is incorrect—I have proof that I approved the debit check. Due to this ongoing issue and lack of resolution, I requested to cancel the contract. I was then advised that I would need to pay a cancellation fee. I fail to understand how this is justified when the issue is not due to any negligence on my part, but rather a problem on Cell C’s end. I kindly request that this matter be escalated and reviewed urgently. I am asking for the contract to be canceled without any penalties, as this situation has caused unnecessary inconvenience and reflects a service failure. After i posted the above received a call from an agent that advised that the debit order did not go off it was fault from their side .I requested that they cancel the contract because for that is unacceptable said he will refer the matter .Same was done however was advised i must pay a cancellation fee for what for their MISTAKE i refuse to pay for that and still stand that i want nothing to do with cell c. Then some one called me i asked if he have a solution keep insisting i confirming my ID for what when they can help and cancel this contract .If i have to take this to (ICASA) i will gladly do so .
159 replies
9 months ago
disappointed customer !!!!!!!!!!!!!!!!!!
Dear Cell C Customer Support, I hope this message finds you well. I upgraded my SIM on 24 June 2025 and have been a loyal Cell C customer for years without any issues—until now. I received both an email and SMS from your team stating that I have not made payment, which is quite surprising as I have never manually transferred or made a cash payment to Cell C. My account has always been debited automatically. I responded to the communication but received no follow-up. I then called your support team, only to be told that the debit check is showing as "pending" from my bank. This is incorrect—I have proof that I approved the debit check. Due to this ongoing issue and lack of resolution, I requested to cancel the contract. I was then advised that I would need to pay a cancellation fee. I fail to understand how this is justified when the issue is not due to any negligence on my part, but rather a problem on Cell C’s end. I kindly request that this matter be escalated and reviewed urgently. I am asking for the contract to be canceled without any penalties, as this situation has caused unnecessary inconvenience and reflects a service failure. I look forward to your prompt resolution.
212 replies
41 months ago
International calling crisis
I bought airtime to call Lesotho,I can’t place a call as international calling is deactivated i tried to sort that out from but failed called the customer centre I didn’t get any help,was advised to visit the store which I did still I didn’t get any help…am stuck with the airtime that I can’t use as I bought it specific to call Lesotho ,oh well as for the app also no one can help me as well ….
0 replies
49 months ago
NO SHOW !!!!!!!!!!!!!!
ive booked my car for rear break replacement and made immediate payment ,the service was kooked for 12:00 ,25 March 2022. the time came and pass no call nothing , i called then no ansa even went to their offices there is no one then i email no ansa until i send an email with caps in red , they call at 12:38 not sure where the machinic is .i asked to be refunded so i can seek help from other services providers ,the gentleman i spoke to said he is waiting for account to send proof of payment,that time i have a commitment weekend with my son dts the reason i needed my breakes replaces ..am still waiting for the refund .Am so hurt i cant even pretend.CAN I HV MY MONEY BACK
127 replies
53 months ago
DEVICE NOT WORKING ................AND INCOMPITANT
I took a car tracker contract with Netstar on September the car was not arming on the app ,then October I called Samkelisiwe Ndebele regarding the panic button that I suspected was also not working and the app she advised I press the panic button which I did and confirmed it was not working as I never got the SMS she said I will get since then I’ve been requesting help with no luck I’ve been sending email and calling but no one is helping ,I called again the 12 November spoke to the supervisor that advised he will investigate the matter ang get back to me within 54 hours or less but never got back to me and I’ve been requesting a cancellation letter which to date I didn’t get .i called again the lady said to be supervisor just kept quiet. Further, I was involved in a crush and there was no detection by the unit as advised on the contract. All in all, the device isn’t doing what it is supposed to do as per the contact and call when I was taking the contact. I therefore request help to cancel this contact as the company Netstar defaulted in the contract and with being liable for any settlement or cancellation amount.Today the 12/06/2021 i received a miss call from the this company i called back i couldnt find the person whi called me then spoke to Berry who said they cant cancel the contract witout me paying a cancellation fee ,which i dont understand as its not my fault that their device is not working as it supposed to n tried to report it but no one was helping me ....ALL I WANT IS THAT DEVICE OUT OF MY CAR AND THE CONTRACT CANCELLED AND I WONT PAY ANY CANCALLIATION TO YOUR COMPANYS FOR YOU INCOMPITANCY !!!!!!!!!!!!!!!!!!!
106 replies
53 months ago
device not working
I took a car tracker contract with Netstar on September the car was not arming on the app ,then October I called Samkelisiwe Ndebele regarding the panic button that I suspected was also not working and the app she advised I press the panic button which I did and confirmed it was not working as I never got the SMS she said I will get since then I’ve been requesting help with no luck I’ve been sending email and calling but no one is helping ,I called again the 12 November spoke to the supervisor that advised he will investigate the matter ang get back to me within 54 hours or less but never got back to me and I’ve been requesting a cancellation letter which to date I didn’t get .i called again the lady said to be supervisor just kept quiet. Further, I was involved in a crush and there was no detection by the unit as advised on the contract. All in all, the device isn’t doing what it is supposed to do as per the contact and call when I was taking the contact. I therefore request help to cancel this contact as the company Netstar defaulted in the contract and with being liable for any settlement or cancellation amount.
106 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)