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40 reviews3 months ago
Disgusting service southern sun cullinan hotel capetown
I embraked on my family vacation with southernsun yearly december times as i get the best service from southernsun hotels. However as and when i came for my trip this time to the southernsun cullinan hotel i was not treated with professionalism and nor was i treated with that home feeling, and for being a platinum holder i take this very seriously!!!! I arrived 27th December 2025 and when given my room by the lady she was not welcoming at all. I was given a room on 1st floor with a view that made me question my stay. I told her i want a great view and a memorable stay and she responded that this is all she has. Immediately i went down stairs and demanded another room to which another gentleman more accommodating at the counter assisted me & gave me the 3rd floor with a slightly better room but the lady that assisted me first looked at us as if we were the problem!!! The beds were horrible with 2 double beds. No space at all to enjoy. The cleaning was pathatic as everything was done top top just to make the beds and replace the towels. My wife had to demand they wipe and vacuum and that too made the staff members upset. When we spoke to reception about the problem they just say we will send some1 up. They dont even check to see if we happy or is everything soughted by calling back. I am a platinum sunrands holder and i bought from room service plenty times to which i did not receive a 10% discount at all and upon checking out the hotel on the 3rd January 2026 i had to pay a 1% tourism levy with my laundry service and parking and was not told i could pay using my sunrands and nor was i given a 10% discount. I paid a total of R1048.00 and i am furious for the lack of communication from hotel staff as tgere was no communication behind the desk as to whether i want to use my sunrands or not. I demand southernsun reimburse me the R1048 and can collect my statement from the hotel of R1048 and deduct it from my sunrands. My room number was room 314. Name: Ebrahim Abdoola ID No: 8511305011080 Cell no: 0795276325 I am utterly dissapointed and expect a refund of that statement and the amount to be deducted from my sunrands. The hotel did not even put my sunrands account number doen upon checking in. I would like to know if my points will be allocated accordingly and i demand my refund. Collect the statement and refund me accordingly and use my sunrands to pay for the statement. Reimburse me accordingly as well using the room service as well from 27th dec 2025 until 02nd Jan 2026 for my 10 i earned with southernsun and was ******!!! If the staff were professional enough to give me the option to pay using sunrands than we wouldnt be here. I expect a quick response Regards Ebrahim 0795276325
56 replies
5 months ago
Fnb private banker julian kgadebe disgusting service
Private wealth banker pathetic service! Saturday 01st november 2025 i called my private banker julian kgadebe with regards to *****ulent activity happening on my account. Until now 03rd november i have yet to receive a phone call or even an email regarding my concern. I sent him a message as well stating he needs to call me urgently. Very disgusted as a private wealth client to be having an *********** banker as julian kgadebe.
213 replies
6 months ago
Hopeless and ****s wild earth tv
Hopeless and unprofessional. I am asking a question via whatsapp whilst they are live but i am getting no response for weeks. What a waste of a tv show and ****s My number is 0795276325 & i am whatsapping them from this number but no responses
0 replies
7 months ago
Marc jackson southern sun
Marc Jackson of time sharing. A rather unprofessional sales person & advisor. I enquired about a stay at beacon island platternburg bay and i got intouch with marc. Marc sent the info required for me to choose options on my stay. Everything going so smooth and suddenly upon receiving my rental accommodation quotation which only allowed me 24hours to hold my spot or loose the room. I emailed marc informing i have been last to capetown over 20years back and i would appreciate his advice on my trip of which airports to travel via coming from johamnesburg and i asked if i could have my room kept for me another day until his advice was given so my wife and myself would plan accordingly and make the booking. I ensured after his advice i would make our booking the next day. These emails were sent before COB which was 16H20. Bear in mind i only had a day in which to keep my booking and i was in dire need of his advice since he is a timeshare travel agent with experience in this sector. Marc blatantly disregards my emails. I emphasized trying to reach out via emails twice that he needs to respond to my emails and he kept ignoring my emails until i sent a couple emails stating how unprofessional he is. Marc responds to tell me apologies for the delay amd this was a day later and it was AFTER i reminded him to respond to my emails. How unprofessional and arrogant can he be. I called him. He tells me on the phone that he is the owner of the timeshare and i can take my booking elsewhere. How arrogent. I emailed him before COB and the least he can do is inform me the next morning KNOWING i have a time limit to keep my rental BUT i have to remind him to reply to my emails. And with such arrogance he tries to dissapate his unprofessionalism and when he got caught in a web of lies he goes in to tell me take your business elsewhere or take it up with who you want as he is the owner. How arrogent and unprofessional can such an *********** human being such as marc jackson be. What a shame. A rather unprofessional person and a candidate that should know how unprofessional he is making his so called business affiliated with a giant company such as southern sun. Again what a shame!!! I want to let him know his arrogance has taken my family and i elsewhere and we will not be affiliated with arrogent people who refuses to acknowledge there wrong and have no people skills apart from custome care and knowing how to accommodate the client. This will further go all over social media!!!
0 replies
7 months ago
Marc jackson. Timesharing southern sun beacon island capetown
Marc Jackson of time sharing. A rather unprofessional sales person & advisor. I enquired about a stay at beacon island platternburg bay and i got intouch with marc. Marc sent the info required for me to choose options on my stay. Everything going so smooth and suddenly upon receiving my rental accommodation quotation which only allowed me 24hours to hold my spot or loose the room. I emailed marc informing i have been last to capetown over 20years back and i would appreciate his advice on my trip of which airports to travel via coming from johamnesburg and i asked if i could have my room kept for me another day until his advice was given so my wife and myself would plan accordingly and make the booking. I ensured after his advice i would make our booking the next day. These emails were sent before COB which was 16H20. Bear in mind i only had a day in which to keep my booking and i was in dire need of his advice since he is a timeshare travel agent with experience in this sector. Marc blatantly disregards my emails. I emphasized trying to reach out via emails twice that he needs to respond to my emails and he kept ignoring my emails until i sent a couple emails stating how unprofessional he is. Marc responds to tell me apologies for the delay amd this was a day later and it was AFTER i reminded him to respond to my emails. How unprofessional and arrogant can he be. I called him. He tells me on the phone that he is the owner of the timeshare and i can take my booking elsewhere. A rather unprofessional person and a candidate that should know how unprofessional he is making his so called business affiliated with a giant company such as southern sun. What a shame. I want to let him know his arrogance has taken my family and i elsewhere and we will not be affiliated with arrogent people who refuses to acknowledge there wrong and have no people skills apart from custome care and knowing how to accommodate the client.
106 replies
11 months ago
Horrible service
Such ********** service and ****s. I purchased my printer device on the 05th February 2025 and there was a special that if you purchase this product online you receive a students voucher upto R300 of which i filled the online form and until now 18th May 2025 i have not yet received my voucher. I even went into the store the week after to ask whats happening on my voucher and they told us it takes upto 2 weeks for a response. I am still waiting now over 2 months for my response. I want my voucher and if incredible connection cannot provide me with what was promised then i want a refund on my product.
58 replies
15 months ago
Wrong advertising
You just lost a sale due to wrong advertising hours was there to buy a watch at 8.45 thinking you close at 9 as stated on your business hours. But I guess you guys have a lot money and not interested in the business I was bringing as when I called you refused to help while u were inside the store no problem I'll take my business somewhere else as my voucher will expire.
53 replies
22 months ago
Mugg and bean raslow@55 lifestyle centre
I went to Mugg and Bean Raslouw lifestyle@55 lifestylecentre friday night 8:40pm to be exact for a cup of coffee and a cake. The doors were closed but the staff members were just sitting. There were only 2 customers in there. As i opened the door the waitress reluctantly tells me the kitchen is closed and they are cashing up WHEN the website says they close at 9pm. Google says they close 9pm. So why false advertise when you are closing and cashing up at 8:40pm??? Every other restaurant were open with customers and all are workong until 9pm BUT mugg and bean decides to close and cashup at 8:40pm because its cold and tge staff members are lazy to work. When i informed the manager the website says they closing 9pm, she arrogently tells me its time to cashup and tye kitchen is closed so we cannot help you. Disgusting for a friday night REALLLY!!! Mugg and bean should rethink how they operate or keep a close eye on what there sraff members are doing as they lazy to work until 9pm.
0 replies
23 months ago
discovery utter poor service
Very dissapointed at south africas top medical aid scheme. I was on bestmed from november 2021 and i got retrenched at work in february 2024. Thus i had to cancel my medical aid with best med. I got my job back 3 months later and went to discovery. They informed me of a 3 month waiting period after which everything will be covered. My wife falls pregnant a month into discovery and i get news that discovery will cover nothing for 12months. I have called them and made sure that they will cover the pregnancy. They told me telephonically that i will be covered even for the pregnancy after the 3 month general waiting period which is fine. I now see on the vitality app that a condition has been imposed that i will have to wait 12 months before anything is covered for my wife and her pregnancy. I spoke with best med and they were willing to take my wife and i back and cover everything immediately because we were with them for almost 3 years. But i chose to stay with discovery as they PROMISED i will be covered after the 3 MONTH waiting period AND NOW THIS NONSENSE. They should have informed me telephonically first that i would not be covered 12 months but they did not! They told me just 3 months. I cannot tolerate this utter poor service and prefer rather discovery cancel my medical aid and let me go back to bestmed who is willing to cover me for everything
106 replies
24 months ago
Horrible service lorran vw centurion
My car was due for its 1st service and my service advisor was lorran duncker. Worst advisor i have experienced in all my years of servicing my vehicles. Firstly upon arrival i met with lorran and there was no hand shake or even a good greeting. When he sees my car his first reaction was and i qoute 'i hate these model cars'! How absurd especially telling that to the customer. He was so brief and not friemdly oriented that he just quickly rushed my wife and i. He did not ask if theres anything that needs to be done extra on my vehicle and nor did he want to give us a hearing. I requested that he finds out if i can get touchup paint from the dealership and he refused to try and ask some1 who can help us with this. He just says i am wasting my time as the company does no make these touchup paints and if i want then i should buy a full 5litre paint. The day before i had my service i requested a shuttle service. Guess what lorran did not even make that happen as we sat an hour waiting. I seen the shuttle service drive in and out after an hour and he just forgot my wife and i totally when i told him i needed to get to work ASAP. I reminded him after an hour to which his face frowned as he totally forgot us and told us that we should just wait for our vehicle to be done as its just another 90minutes away from completion. The utter disrespect and disregard for my wife and i and my work that i had to cancel clients that were wakting for me and we had to wait for him to tell us our cas is complete. He further tells us when we leaving that the invoice he will email later in the day for what has been done to my car. I called him at 3pm as again he forgot as he just didnt take me seriously and he says he will send it immediately. 2 hours later i receive an sms from him that the computers are offline and that i can only get my invoice on monday. Did this guy even get my car serviced. What pathatic service VW offers for such a prestigious company. He rushed us to a point where it was not worthwhile even taking my car to this unporfessional person. I expect a call from vw to have all this rectified and i expect an apology from lorran!
0 replies
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39 (97.5%)