MQ
Mhlobo Q
Active since Jun 2016
3
Reviews
0
Industries
Reviews
3 reviews55 months ago
Hosting assisting
Zolani from 1-grid was a great help in assisting with my request
53 replies
99 months ago
New Tyre Burst bad service
I bought a new set of tyres from the above mentioned retailer, Exhaust&tyre city on garsfontein road, as per recommendation from the salesman,Justin ****ian, I chose a set of new pirelli scorpion A/T 265/65/R17 tyres. Above and beyond that I was informed that my shocks were damaged and needed to also change those of which I did because its all for safety and longevity of the new tyres and car as a whole. I informed them i would be taking a trip and hope this brand will serve me well, of which they swore it would be the better experience as compared to the previous tyre brand I had on, Continental A/T 265/R17. I took off and went on my trip the following day(day after I had my tyres fitted) , left for the Eastern Cape, excited to test out this recommended tyre, pirelli scorpion atr. After Middleburg, en route Graaf Reniet, through the mountain passes I watched my rear right tyre blow up and disintegrate, of which I quickly pulled over in shock, not because I had a tyre burst but HOW CAN A BRAND NEW PIRELLI TYRE BURST LIKE THAT, NOT HAVING EVEN DONE 1000KM YET??????? I immediately sent the retail distributor images of what had happened and got a response the Monday. I was informed that pirelli would send a rep to get the tyre so a test could be conducted, after I had to call them to check what would happen. I then was told to wait until Wednesday so pirelli could go through their process. Today (Wednesday), after calling AGAIN( not getting any feedback as I was informed they would do so), I'm told that before end of business pirelli would contact me. I get an email, from a Mark Eatwell, saying that based on the IMAGES I has sent (mind you I was informed by Justin from Exhaust&Tyre city that my tyre would be fetched so the process could be done and that pirelli was compiling a report and would call me) "The exact cause of the rapid deflation cannot be investigated considering the condition of the tyre. The tyre has been totally destroyed by runflat." I then responded asking what that meant exactly, zero response. I then proceed to contact Mark from pirelli and he says that I need to get the tyre to them so they can to tests on it, total contradiction to what he had sent via email. He then proceeds to say I must simply get a new tyre , at my own accord. Their reps aren't allowed to take decisions regarding tyre claims, of which that wasn't the question at hand. ( I asked if aren't they supposed to take the tyre as I was informed by Justin from Exhaust&tyre city they would and pirelli would tend to the matter at hand) I am already disappointed at the way pirelli handles their customer care, very poor. Now I must buy another tyre and live with it, meaning Exhaust &tyre city have removed themselves from the equation going by how Justin Kilian has not responded once to my emails on Wednesday but I had to call him to get feedback regarding the matter, meaning that once a customer pays they do not care one bit for when there's a problem they should assist. I will never but another pirelli tyre again for any of my vehicles because it is a sub par service delivering company in RSA and going by how it handled on the road it is not worth the consideration. I will not be buying any product or service Exhaust&tyre city in garsfontein pretoria ever again because they didn't even bother to update me as a client who went by their recommendation and one who has a problem with a brand they sold to. Both companies have beyond disappointed me as a client as a whole, they have the worst after sales service.
0 replies
120 months ago
Cell c complaint
<p>I'm super irritated by my cellular network provider, cell c. I loaded data on Sunday,19th and all of a sudden it's finished by Tuesday,21st. I explained I don't stream via my phone and that the random visits to Instagram and Internet searching including Using my emails wouldn't deplete my data that soon .</p> <p> </p> <p>I was painfully informed that I need to relodge this complaint month end because that's the only way they can check what happen. I had to explain to the lady who assisted me that I am complaining now and want a response - why am I the one who needs to call AGAIN when I am lodging a complaint& want them to investigate it!</p> <p> </p> <p>No one could help me at all regarding the fact my data has somehow vanished without explanation.</p> <p> </p> <p>I am highly disappointed in their process regarding data & want an explanation now because if this is the case then I think I'm going to look at my options going forward.</p> <p> </p> <p> </p>
106 replies
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5 Star
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1 Star
2 (66.66666666666667%)