PV
Pieter V
Active since Jun 2016
5
Reviews
0
Industries
Reviews
5 reviews61 months ago
Bad service, didn't complete the job and stole money
Dealing with Shepard from Sogwa Pools has been an absolute nightmare. I paid them to repair a crack in my pool, redo the fiberglass lining and to redo the tiles around the pool. Initially he did an exceptionally poor job of fixing my pool. The pool was full of sharp edges from the fiberglass where it was left unsanded. The texture was uneven as well as the coloring. The outlet was unusable as they covered it in resin. There was resin on the tiles, they bypassed my pool heating and cut my pool light chord short so it could not be replaced without partially draining the pool. After 8 months the pool cracked and it took 4 months to get Shepard to come back to fix the damage. I had to loan him money to fix the pool and after paying the money he came up with excuses as to why he hasn't started. The repair of the pool itself finally concluded over a month later but the job was never completed as the tiles were never replaced. At this point he is avoiding my calls and has not paid any of the money owed back and has not contact me to make any arrangements even though we had made an arrangement for him to pay the money back by the end of the following month.
0 replies
73 months ago
Thawed fish/vegetables/meat, lack of communication and complete disregard of customer needs
I am very irate with Pick 'n Pay online regarding an order fulfilled by Mulbarton. I had an order that was due in the last slot on the April 3rd which didn't arrive, after having to phoning on the 4th to find out what happened I was assured that the delivery would occur the same day, my call was just at 12:38. When I didn't receive anything at 16:13, I phoned again and spoke to the same person who acted like they've never spoken to me before, I asked about my order again and was assured that all orders went out, I was very irate and asked why if my order was due the previous day, I still haven't received it a day later, I was told I would be phoned with an update which didn't happen (unfortunately I didn't get the name of the person that helped me), I phoned another 11 times with no answer and no feedback. I eventually had 2 people deliver the groceries but everything that was frozen has started to thaw out, including fish, vegetables and beef, to the point where the fish's packaging started to break apart. I asked that they take the fish back, which they did. They could not replace the fish items, which was a pity and a frustration to me but did manage to bring some of the other items they could not initially supply the following day. I have however phoned them repeatedly since then to have the hold on my credit card lifted since there were two amounts on my credit card, the initial hold and the amount deducted. The hold has been on my account since the April 2nd. I was told that they would follow up and let me know, I spoke to two ladies, neither of whom phoned me back and the hold is still on my account. This has caused debit orders that I have attached to my credit card to fail. The credits for the items not supplied have also not been processed yet, so this just adds to my frustration of being out of pocket due to poor service delivery by PnP online and PnP Mulbarton. I am really disappointed in the poor service and lack of communication, the state in which the goods were delivered. I don't think I'll make use of the service again and I don't think I would recommend it to anyone anytime soon.
210 replies
103 months ago
Bad service and refusal to refund on non-delivery
These guys are absolute criminals. I paid in full for a game that cost just under R800 with delivery. After weeks with no update, I email them with no response repeatedly. If you phone Azim on the store number he either doesn't answer or tells me some lie. I have been promised so many times that I would be refunded but nothing to date. I have been phoning them daily. Every day it's a different story, always with the just of it that the payment was made in the morning with some apology, this has been going on for over two weeks. At this stage, my calls are just being ignored. Don't trust these guys.
0 replies
118 months ago
S7 and bad service followup
<p>After my previous complaint, I initially received a very generic response. I received a couple of calls after that to give me a warm fuzzy feeling after I responded to their email.</p> <p> </p> <p>My phone has been returned multiple times again since the last review. </p> <p> </p> <p>Initially, the home button clicked loudly like a bic pen. They repaired that after having to order parts again. When I got my phone back the back cover was not installed correctly, even a part of the gasket stuck out. They "repaired" that but the phone was still not sealed properly, the back cover has also been damaged again (or received as faulty from Samsung) which is unacceptable. The screen has also been scratched and damaged.</p> <p> </p> <p>I have raised my concerns with Samsung again but it seems like I'm being ignored at this point. Sthembiso Kunene, (VOC: Senior Customer Service Executive) assisted me initially and requested a full report from SmartLab to which they didn't respond and Samsung didn't follow up on.</p> <p> </p> <p>I understand that most of this has to do with poor service from SmartLab which has been appointed by Samsung to handle the repairs.</p> <p> </p> <p>The service is absolutely pathetic and no care is given to ensure quality service and it seems like very little or no quality assurance was done even after multiple returns of the phone.</p> <p> </p> <p>I'm writing another review in the hopes that Samsung will resolve this issue, preferably by replacing my phone as I have no faith that the phone has been repaired to any reasonable standard.</p>
53 replies
119 months ago
S7 and bad service
<p>I am pretty livid. I have had the worst experience with Samsung SA and SmartLab.</p> <p> </p> <p>I got my S7 the day it was released. On June 6th my PC reported a short circuit, the phone started heating up and my phone would not charge anymore. I have been charging my phone with the same laptop and cable since I got it and have been charging my S4 for about a year before using the same cable. The screen was still working fine.</p> <p> </p> <p>I tried to charge the phone with a couple of different cables and the phone seemed to damage a couple of them.</p> <p> </p> <p>I took it in on June 7th, the shop tested the phone and the phone charged ok. I had to convince the technician that there was an issue with the phone, the USB connector inside the phone was burnt and you could smell that it was burnt. They told me that they could not repair this in house and that it would take 4 to 5 working days to repair the phone. The phone’s glass, frame and back panel were all in perfect condition when I booked it in.</p> <p> </p> <p>On the 9th I phoned SmartLab to find out what the status on the phone was only requested to be taken to them that day and that it was scheduled for pickup. Considering what they told me about the time it would take and that they could not repair the phone in house already had me rather irate.</p> <p> </p> <p>On the 10th I received a quote for the repairs stating that the charging circuit needs to be replace as well as the screen, the screen would be covered under ADH. This was another blow. The screen worked fine, I don’t understand why this needed to be done.</p> <p> </p> <p>I accepted the quote on the 17th, On the 20th I received a message that they need to order stock.</p> <p> </p> <p>On the 24th I went to fetch the phone for the first time. The back cover was now scratched and some of the paint seemed to have been scratched off underneath the glass. I sent the phone back to have this corrected.</p> <p> </p> <p>I received my second notification to collect my phone on the 1st of July. When I got to the store a sign was up to notify customers that customer care is only open until 6. There is no sign during the day to notify customers of this and I had to come back on Monday. According to the Samsung website the store would be open until 8 but there was no indication that the service department would be closed.</p> <p> </p> <p>I went back to the store on the 4th, the phone was in exactly the same condition as it were before I sent it back the first time.</p> <p> </p> <p>They assured me they would correct the problem and that I would have the phone back by the end of the day, before 3.</p> <p> </p> <p>Later that day I received a call to notify me that my phone would be ready for collection the following day, I received a notification that the phone was ready late on the 5th.</p> <p> </p> <p>I received a call to collect and was told I had to close off and pay the invoice before they could replace the back panel and that it would take only 10 minutes to do.</p> <p> </p> <p>It's the July 7th today and this morning I went back to the store to collect the phone, they were friendly for a change and knew me by name at this point. I paid the amount and they started to replace the back cover, I was then notified that it would be 30 minutes before I got my phone back and here we are.</p> <p> </p> <p>This was very poor service by the Samsung team, it’s been a month since I handed my phone over, given the week delay on my side it still took them 3 and a half weeks to sort out the phone.</p> <p> </p> <p>Through this whole ordeal I’ve spend almost three hours in their store waiting in queues, wasting time on having the same discussion with the same people and I had to make numerous trips to the store to have my time wasted.</p> <p> </p> <p>I also had to pay just over R900 for a fault on the phone that occurred under normal use, which is completely unacceptible.</p> <p> </p> <p>So much for brand loyalty.</p> <p>. </p>
53 replies
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5 Star
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1 Star
5 (100%)