SC
Siphokazi C
Active since Jun 2016
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
Poor management skills-Sandile at The square
May checkers please train their managers on good customer etiquette ethics, you cannot put someone in a role of leading while they do not live the Checkers values. It is very unprofessional and *****s Checkers image. I was at checkers at The square in Mbombela this past Sunday the 25th of Jan 2026. There a price issue on an item I purchased which required a manger’s intervention for a refund to be processed. I waited for over 20-25minutes while staff was trying to locate the manager, they even made comments that whenever it’s his shift he always disappears. Eventually he surfaced and he got to the paypoint where I was waiting, he disregarded me standing in front of, did not greet, did not apologise for making me wait that long. I asked him why was he not acknowledging me as a customer , he gave me an offish looked and sighed and did not acknowledge his error and continued to do what he was doing and left. To my surprise this person is trusted to a manager at a reputable store with a very unprofessional behaviour as a male in client facing environment. I also felt that he undermined me because of my appearance hence he thought I was speaking nonsense when I asked why is he not acknowledging me as a customer. May Checkers please ensure that they put deserving people at work, people that know what it means being client centric. The manager on duty was Sandile
0 replies
3 months ago
Termination of services requested in December
Good day Rain I had requested my services to be terminated early December after the long back and forth of an unstable network. This request was made via your rain website and it was acknowledged and I later received a call from one of your consultants who confirmed that my services will come to an end as of 25 December 2026. I disconnected the router and prepared the package for collection as indicated by your consultant. After the 25th I started receiving numerous smses and whatsapp messages requesting payment for my services to be reinstated. This puzzled me as I was not informed that I was supposed to pay an amount for the termination to be requested. I payed the R625 and surprisingly the services were reconnected again. Currently I am sitting with the same issue, you are requesting payment again and I am not understanding why should I continuously pay when I requested my services to be terminated. Why was this request acknowledged and not actioned? Who will be liable to pay the money requested while I informed you timeously that I do not wish to continue with your business.
112 replies
5 months ago
Pathetic service
Rain is the worst network provider. I arrived at home with a router that has no network, I contact the call centre after rebooting numerous times only to be told that the tower that connect my router in my area is down and they will deploy a technician and cannot stipulate a turn around time for resolution. In the interim what must happen? The issue has been ongoing since afternoon and only when customers reach out they promise to deploy a technician. Why was this not attended to earlier in the day? Why were customers not notified of network outage to manage our expectations. Only one when we report the issue RAIN is acting on it. This is tidious, you collect premiums monthly with no fail but you are unable to be proactive about issues that impact customers. Every gadget and appliance use wifi and if there is no interim solution provided we should be inconvenienced the way RAIN is inconveniencing us
374 replies
5 months ago
Urgent Complaint: Momentum Oncology Department’s Lack of Urgency
I am deeply concerned and frustrated regarding Momentum’s Oncology Department. I am a patient living with Chronic Myeloid Leukaemia (CML) and have been without essential medication since September, despite numerous follow-ups. The delay and lack of urgency in resolving this matter is unacceptable, especially considering the life-threatening nature of this condition. Each day without treatment places my health and wellbeing at serious risk. They refused to fund my medication and indicated that I needed to obtain it from a state facility. I have confirmed with them that the drugs are not available at the state in my area but to this day there has been no resolution. Momentum prides itself on being a trusted medical aid, yet the service provided by the Oncology Department reflects a disregard for patient welfare and medical ethics. Queries are left unresolved, communication is poor, and there seems to be no sense of accountability or urgency in providing assistance. This is not just a service failure,it is a matter of human life that is being compromised at the hands of people that are supposed to be prioritizing our health!
142 replies
7 months ago
Formal Complaint Regarding My Insurance Cover and Billing Issues- 1066861550
Unhappy client considering terminating services due to unresolved billing issues
53 replies
8 months ago
I had a really positive experience overall
I had a really positive experience overall. From the very beginning, the process was smooth, clear, and professional. Communication was consistent, and any questions I had were answered with patience and detail. I truly appreciated the efficiency and attention to detail, which made everything feel seamless and stress-free. It’s rare to come across service that combines both professionalism and a personal touch, and that stood out for me. Thank you Simphiwe Ngema
1 reply
8 months ago
Great job
Great service, professional agents and unbeatable rewards. I am happy to be part of the family
53 replies
9 months ago
Sibusiso assisted me efficiently and hassle free
Sibusiso assisted me efficiently and hassle free. Changes required were implemented immediately. Thank you for your efficiency
53 replies
9 months ago
D66902164-Unhappy
The service received from Neville @ Midstream we buy cars was exceptional however my concern lies with the time frame allocated for me to receive natis documents for licensing and registration. I enquired with the salesman and he indicated that the vehicle purchased was a day old on the floor so hence they didn’t have papers ready, to my surprise the vehicle I first saw it on your website on the 08/07/25 until I purchased it on the 17/07/25 I am worried of what I have been told which is not the truth. I am now questioning the integrity and level of transparency of the business if I can be told such a lie. I do not have 5-7 days to wait for natis documents that were supposed to be available. From the 8th of july until 17th that 5-7 days TAT had long lapsed therefore the documents were supposed to be in your possession.
53 replies
10 months ago
Refund request
I made a laybye of a queen bed in December 2024 at the Nelspruit Bester Street Sleepmaster branch and a deposit of R500 was paid. Due to me relocating and requiring the funds I went to the branch again on 15 May 2025 to terminate the lay-buy and submitted all the required documents. The lady that assisted provided a turn around time of 21 business days which I am aware it excludes weekends and public holidays. The allocated TAT lapsed and I went back again on 20 June to follow up and I was assisted by the same elderly lady and she gave me a lot of reasons that did not make sense on why the refund has not been made- she told me about revamping of their premises and the person that was signing off refunds was not available. This did not make sense as to why operations should be interrupted and causes unnecessary delays if the refund was requested as and when I visited the branch. I then asked if am I supposed to wait another 21 days her response was “let’s hope you won’t”. I then asked her if I do have the option of rather taking an item of the same value in their store since they have not processed the refund and she said I can and I advised which Items I wanted and she said she will process them and call me once done. She did not ask for my name, contact details or anything for me to atleast have that sense if comfort that she will attend to my request. I felt like she was indirectly dismissing me hence she has not reached out. For someone who is also in client service/ operations environment it makes me extremely unhappy when there’s a service failure internally and it is not accounted for. Now I must take time from work and go follow up again only to be “politely dismissed”.
0 replies
Review Distribution
5 Star
3 (18.75%)
4 Star
0 (0%)
3 Star
1 (6.25%)
2 Star
0 (0%)
1 Star
12 (75%)