BM
Burgert M
Active since Jun 2016
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
No effort to make it work for the client when things go wrong...
What a frustration to be a "client" of WebAfrica. All goes well until it does not, and when it goes pear shaped, no-one can (or will) help you. The only way to communicate is via WhatsApp or email and, despite asking to be called - or be provided a number to call them on, no effort is made to do this. And this goes on for weeks. What happens then? The Legal Department contacts you to let you know your account has been suspended (despite trying to pay through a faulty app), Client Services (a misnomer) contacts you to ask you to pay or else your account will be suspended (which you then pay and still get asked to pay), and the agent on the WhatsApp group lets you know that you don't have to do anything, there was a mistake on your account and that it will be sorted out. And in no chronological order. AND STILL NOBODY TRIES TO CONTACT YOU BY PHONE OR ALLOW YOU TO CONTACT THEM. I'd choose another service provider, just to not have to waste so much time on trying to solve issues when they arise... The funny thing? I was a very happy customer a few years ago and chose WebAfrica because of my experience then, but rather stay away...
0 replies
24 months ago
Dotsure had our Iggy covered
We recently got our first puppy (an Iggy!) and, after doing (tons of) research, opted for the Accident Cover from Dotsure. Two weeks ago our little pup over-excitedly (an Iggy for you...) hurt himself and needed stitches. The first real test for insurance is often the way in which the first claim is handled. Dotsure was professional and efficient, and paid me back within the same week of the accident. Thank you, we are and will remain #DotsurePetFans!
71 replies
43 months ago
No communication to rectify cancellation fees
I moved to Finland in August and had a contract with Virgin Active (Claremont branch) till the end of September 2022. Seeing that I would not be in South Africa to see my contract through, I proactively gave notice for my contract to end in September, stressing to the assistant in the club that it is NOT an early cancellation (with cancellation fees added) but rather an early notice that I will not renew my membership. Early in January a fee was deducted from my account that can only constitute a cancellation fee from Virgin Active. I have requested this to be rectified twice on the Virgin Active website, to no avail. No-one has contacted me either. Please get in touch (via email).
0 replies
74 months ago
Banana Jam - an oasis in the busy-ness of life!
Absolutely love this place and I can't wait to come back as soon as lock down is over! The vibe is relaxed, waiters have become friends and it is the kind of spot where you can pitch after a long day of work and either stay for one beer or stay for the evening! Apart from selling many many craft beers, they also brew an incredible range of of their own, be sure to try the classic Jungle Paradise if you are into your IPAs! #SupportLocal
0 replies
109 months ago
FNB Home Loans - communication severely lacking
<p>I currently have a bond for a flat at FNB Home Loans and were looking into the possibility of buying another flat. All of FNB's home loans are done online and one can't seem to speak to someone face to face. Eventually I filled in the required information on their website and were contacted to confirm I am eligible. I replied by letting them know that I have a bond and just wanted to confirm that they were aware that I wasn't a first-time buyer. Haley Naidoo emailed me to confirm it was no problem, but I had to fill in more detail at their website. This website aloows buyers to fill in the details of a specific home they want to buy to see whther they qualify. In my income group (less than R1m to buy a house), houses get sold cash and there is no time to fill in and wait - by that time the house is sold. I asked her to help me out - which route can I follow to get pre-approval so that I am able to buy a place should it become available. Here is the frustration - in 3 weeks I sent 3 emails to confirm receipt of my previous emails and ask for help. <strong>None</strong> were answered. Is FNB claiming that I am a client? It sure does not feel that way. If I could have gone in to a branch to sort this out, I would have, but the whole system relies on online presence and you can't speak to anyone face to face. Haley's emails do not even have a contact number for me to get in touch and emails are ignored/not replied to... Come on FNB...</p>
56 replies
119 months ago
Telkom (again...)
<p>I signed a two year internet mobile contract with Telkom ( ********** 610), which came to an end three months ago. The deal was for R99 a month, To my astonishment I was suddenly charged R400+ once it it expired. Never had I any communication or bills from Telkom during that period. I complained (online on MyTelkom), disputed the amounts and conduct and received a text message (case number ********** 9) that the contract expired and will be charged at that price unless I renewed cancelled. I did cancel. I was also told (in the text message, not an email as I asked or a telephone call) that the credit will be put on my account and no debit orders will go off. Another debit order went off four days ago, which I disputed with my bank. I tried to contact Telkom online with their message system, but to no avail, one just get kicked off agter two or three minutes. I went in to Telkom branch in Claremont, where I was told they don't deal with payments and bills anymore. I made use of their one phone (there was a que of three people to use the one phone) for 30 minutes and was just put on hold where a mechanic voice "thanked" me for being a "valued" customer. What is one to do?? I am not going to pay my landline bill until the mobile issue is fixed - that credit that was unduly taken from my account needs to be transferred and then I will address the landline. </p>
53 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (66.66666666666667%)