Active since Jun 2016
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5 reviews88 months ago
Takealot being untruthful
I tried to keep this on the private chat, but having regard to the response I got from Takealot on Messenger, I have to post it here. So first , they satae that the refund has been completed, and it depends on THE BANK'S processing time. Then, they say TAKEALOT can only process my request within 7-10 working days: Me: I ordered and paid for a laptop on 15 January 2019. Tracked my parcel yesterday and found out that my order has been cancelled. Takealot did not even let me know about this via email Order # ********** 8. Be that as it may, I phoned Takealot, the lady and asked about my money - was told it was placed in credit on my takealot account. I said no, I want a refund. She said she did the refund to my card as we spoke on the phone and said she will send me confirmation via email. I still have not received the promised email, nor the supposed refund!? Takealot: Hello, Freddie. Thank you for reaching out to us. We can confirm that your refund was indeed processed yesterday the 24.01.2019 and depending on the banks processing time, it can take 3-5 working days to reflect. Me: Payment to you from my account was immediate. There is no bank process that takes 3-5 working days. That is absolute nonsense. I work with bank and inter bank transfers (from and to all major banks in SA and abroad) on a daily basis. At most, it can take 48 hours. Please send proof of the refund (not just a confirmation letter - actual bank proof) to me immediately to ********** Takealot: Hi, Freddie. Unfortunately, we can only issue a refund after 7 - 10 working days. Me: So, you first confirmed to me that the refund had already been issued/processed and that it can take 3-5 days to REFLECT. Now you say, you it will take 7-10 days for you to issue the refund? You are contradicting yourself. Send me proof of the refund now.
0 replies
98 months ago
Nature valley - pay for 6, receive only 5.
I bought 3 variety packs (six double bars) at three different locations in two weeks. Each pack contained ONLY 5 bars. I have attempted to contact their customer care centre without success, posted a comment of their Facebook page - noticed that some other people had the same problem. No response from the company at all.
0 replies
110 months ago
Poor Service
<p>I bought a Morphy Richards Steam Iron from One Day Only (not my first purchase from this company). <br /><br />The iron was delivered but it failed to work. I immediately reported the problem to them via email and asked what their return policy was. <br /><br />I received an automated email, and a few days later I followed up my initial email with a second email. I was contacted telephonically and assured that I will be emailed a waybill which I must attach to the parcel and that the courier would come and collect it from me the next day. I never received the said waybill. <br /><br />In the meantime, someone else from One Day Only Customer Care sent me a separate email asking me to contact THEIR supplier and giving me the supplier's telephone number. I contacted THEIR supplier who informed me that they do not deal with me and that I must take my complaint up with One Day Only. I immediately reported this to One Day Only via email again (since there is no telephone number anywhere on their website or Facebook page). <br /><br />Ever since they have ignored all my requests and emails. I sent a email asking them for a refund and to come and collect the iron because I had to go and purchase a new iron so that I can iron my clothes. </p> <p> </p> <p>It has been almost two weeks, and now they are just ignoring me completely.</p>
0 replies
116 months ago
Stealing money
<p>This is going to be a bit of a long rant. </p> <p> </p> <p>My DSTV Box Office Account had a credit balance of R30. Renting a movie nowadays costs R35. So, on Tuesday I paid an amount of R 320,00 into my box office account so the children can watch some movies while they are on holiday. <br /><br />Yesterday, the balance still did not reflect on my account so, I sent a qeury on the Box Office Website - received NO response. This morning, I sent a query on the Box Office Facebook page - immediately got a response that I must inbox them my ID number. I did so immediately, together with proof of payment, my client and account number. They said I must email proof of payment to ********** , which I immediately did. <br /><br />Received the following email from DSTV at 10:02:</p> <p> </p> <p>Dear Freddie Lombard,</p> <p>Thank you for your email, assisting your will be a pleasure.</p> <p>This is to confirm that the payment amount of R320.00 has been received and reflects in your BoxOffice account.</p> <p>Your BoxOffice account has a credit balance of R285.00 available.</p> <p>Kind regards<br /> Rebecca Dikgale</p> <p> </p> <p>I responded at 10:12 as follows:</p> <p> </p> <p>Please explain this to me.</p> <p> </p> <p>I had a credit balance of R 30,00 on Tuesday 27 September 2016. I made a further payment of R320,00 on Tuesday, which would bring my credit balance to R 350,00 (in other words 10 movies). </p> <p> </p> <p>Now, after you confirm receipt of R320,00 you say my credit balance is R285,00. What happened to the other R 65,00?</p> <p> </p> <p>Regards </p> <p> </p> <p>I received no answer to my email, and went back to my private coversation on Facebook. Their response was that they have not received my payment (?!) and my account reflects a balance of R30. I copied the email from Rebecca Dikgale to the Facebook guys and they just say they cannot help me, because they do not have access to the "email department".</p> <p> </p> <p>The service is pathetic, actually, it is worse. The one hand does not know what the other is doing, and somehow my payment was received, but the other department does not know this, and so, my account is either in credit with R30, or R 285 while it should be in credit with R350. </p>
212 replies
119 months ago
Over charging on already exorbitant Movie Ticket Prices
<p>On Monday 27 June 2016 I bought Movie Tickets for my son and I online to watch Independene Day at the Sterkinekor Garden Route Mall on Monday evening. <br /><br />The movie was to be shown in 3D in theater 7, and I booked our usual favourite seats and proceeded to pay 3D prices. However, when we arrived at the theater we were told that the 3D projector is not working and the movie was shown in a much smaller theater and not in 3D. </p> <p>I was told to discuss the difference in price between the 3D movie tickets and the normal 2D tickets with the person at the desk - which I did. He told me to contact the ticketline because he cannot assist me. I asked him for ticketline's number and was told "I don't know. You can just google it." So very unhelpful... <br /><br />Next morning I googled and got the number for ticketline and phoned 0861 668 437. The operator said he cannot help me, took my number and promised that his supervisor will phone me back shortly as he/she is just busy on another call. <br /><br />No one phoned me back so I posted a message on Sterkinekor's Facebook page and got no reply. I messaged them on Facebook and was asked to send my complaint by email to ********** which I did. Eventually (after two emails), the "scheduling department" replied to my complaint as follows: "Please see below complaint, the controller should’ve explained to the customer that there is a problem with the 3D cinema and hence it’s playing in 2D." </p> <p> </p> <p>This is an absolute useless answer - what the controller did or did not do, or what he/she SHOULD'VE done is irrelevant. <br /><br />What Sterkinekor should do is refund me the difference in price between 3D tickets and 2D tickets NOT tell me what their staff should have done. </p> <p> </p> <p>My complain was (and is) not that I watched the movie in 2D. My complain is that I was charged (and paid) for a 3D movie and shown a 2D movie.</p> <p> </p>
106 replies
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