Active since Jul 2016
5
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Reviews
5 reviews12 months ago
The slowest service I have ever received
The slowest service I have ever received. Their infrastructure caters for high volumes but they operate as if the customers have all the time in the world even when there are so many bays available. Absolutely no guidance or order. The staff have absolutely zero sense of urgency. It cost me three hours for a change of tyres
0 replies
29 months ago
Pricing/Billing Plan 4003729957
Shamanie Naidoo from Retentions Thank You for your assistance. You were pleasant, knowledgable and informative. I hope to work with you again.
129 replies
49 months ago
Michaela McPherson from the Broker Servicing department.
Michaela McPherson from the Broker Servicing department. Praise for Michaela. On numerous occasions, Michaela has displayed professionalism, in-depth product knowledge and quick turn-around times when dealing with my queries and other things I need assistance with. She is always friendly and an absolute pleasure to work with. Thank You Michaela for your service excellence. Working with you is a pleasure.
74 replies
112 months ago
STOP STEALING MY DATA!!
<p>Dear MTN</p> <p> </p> <p>Last night I ran out of data. So I bought 2GB using my FNB app for R160. Once I made the purchase, I went to sleep only to wake up to 3KB of data. Confused, thinking it was just a dream, I bought more data this morning. 2GB for R160 via FNB app. While on the FNB app, I decided to check my recent transation to verify if my data was STOLEN from me or not. Indeed, it was taken from me without me using it. Having already purchased more data this morning, I decided to watch a video on social media. A video. 2 minutes into the video, the video stopped loading. I checked my data and again it was down to 3KB of data from 2GB watching 2 minutes of a video after just loading 2GB of data. That is not me. That is you! God knows how I will be compensated for this. Either give me my money back, R320 or give me 4GB of data. Up to my ears with MTN! Dont be a service provider when your service sucks. </p> <p> </p> <p>I addition, the call center staff are polite when you speak to them however they dont care what your problem is. They are ever ready to hand you over to the next person resulting in you going back to the main menu. On top of that, when asked to enter my mobile number, the system generated voice tells me my number is invalid. </p> <p> </p> <p>I need to speak to the Credit Controller to find out how what fees need to be paid in order to cancel my contract. I am emmigrating. </p> <p> </p> <p>In summary, MTN:</p> <p>Refund me R320 or 4GB of data and put me through to the credot controller without having to dial 808. </p> <p> </p> <p>Thanks </p>
56 replies
119 months ago
Unreliable services
<p>A flight that was due for take off at 6:30PM and we are by boarding at 6:30. We waited a very long time before boarding. I will never use BA again. Flight BA 6228 July, 4th 18:30PM Gate 13A, DBN>JHB</p>
53 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)