AS
Allister S
Active since Jul 2016
70
Reviews
0
Industries
Reviews
70 reviews1 month ago
***ACOM!!!!
So the **** service I received from Vodacom continues, I never got any confirmation on my contract details being updated. Am I supposed to do it all for you guys to do your job, now the 082135 number doesn't work. The coverage is more *** than before. Now I get a message about the router being used being the incorrect one but they supp**** it. My energy is just not for this situation right now. Do they intend to fix it all, probably not. Vodacom you are an insult to how things should work! NOW I WAIT FOREVER AND A DAY TO GET A CALL THAT WILL LEAVE ME WONDERING IF THIS IS EVEN WORTH IT!!!!!!!!!! I just got this home fibre upgrade now they already also increasing prices!!!!
53 replies
3 months ago
VODA***!!!
I always know that when I deal with South African service providers that I will end up here needing to make a complaint because they only listen here!!! So Vodacom, you call me to reverse my contract upgrade that was done in error, more under the wrong pretence by your staff but this can only happen when the router is returned. That's a **** man, the courier company attempted to make contact once and never ever called again. Now the contract takes effect in 4 days of which I will then lose my current contract that had no issues. Should I lose my connectivity, I promise to make more complaints for the inconvenience that will be caused. So can someone come and fetch this router and have my contract returned to what I had and train your staff better!!!!!!!!!!
280 replies
3 months ago
*** did I just sign up for!!!!
I wish I didn't come here to see hope badly Vodacom has been rated on HP but it definitely gives me a better idea of why their customer service and assistance is of such a poor level!!! I recently upgraded 2 contracts I currently have with Vodacom, after declining many calls to avoid the upgrade, I took the leap because the deal was good and made sense for my budget. The consultant I spoke to has now messed up my contract and can't even advised what my debit order amounts will be neither am I getting an update on what my packages entail. Contacting the call centre has made it worse and left me even more lost. I want this to be dealt with ASAP or I will be back here with more detail, also teach your consultants their job! I need my contract fixed!!!!
112 replies
6 months ago
Clients are a joke to them!!!!
This is bordering on the most atrocious behaviour I have seen from a bank, this is complaint no.8 in regards to case I reported several months back and now I am being fed further BS and they continue to tarnish my credit score! FNB you need to get your act together, my account is now -R4500 and continues to further decline because as per the response I received today from a consultant we didn't even address how the events that took place got us here. I am not even sure what further to say because the incompetency of your staff is not even shocking anymore and it shows with each action taken in this case. I am now continuously being drawn to HelloPeter to have my voice heard because calling and trying to find out sends me on the wildest of chases. I hope I need not return to post complaint no.9 because I clearly see a pattern of useless customer service!!!
162 replies
6 months ago
THEY ARE THE PROBLEM!
This has gotten ridiculosity malicious, they send me an email that this is supposedly being dealt with by the right department. Absolute BS, no further communication, this bank called FNB is pathetic at delivering what they say they do. I have had a case with them now for several months and that can be seen in my several other complaints on this platform. THEY JUST DON'T CARE and I see this from the many reviews I see here daily. I will probably be back to again write about the same complaint and the continued and blatant dodging of my matter. I WOULD NEVER RECOMMEND THIS BANK TO MY WORST ENEMY. FNB you need to really get your act together and serve your clients!!!! I will most likely receive another email that only creates the illusion of assistance while they mess up good credit history. DONT OFFER ME *** I don't need!
212 replies
6 months ago
100% bad service guaranteed!
I keep receiving notifications that my complaint is being dealt with but nothing is happening that indicates any progress! One thing I do know is that FNB doesn't care what happens to your name financially, you can be plundered into a crisis because of their tardiness. These complaints regarding my case of ***** which took place earlier this year has been dealt with in the most unprofessional manner. It's as if they are happy to be received complaints from the same client. They should start a complaints loyalty club, that way clients can be rewarded for this behaviour of theirs. I have lost all hope at this point and I mean it's not as if they care about my credit score or how South Africans are struggling because if debt. So again I ask, how are you helping me? besides for helping make my good standing taking a knock from your POOR POOR SERVICE...We shall wait and see!!!
53 replies
6 months ago
No.6 for the same thing!!!!
My current ***** case with FNB is not going well, the service that I am receiving is mediocre and very stressful because if something worse happened it would have been of great insult if it were to be dealt in this way. From ***** resolving(refund) my case and advising me I would now be over to another department of which I was not contacted and had to load a HelloPeter to get a response. I get a response now and they have reverted it back to ***** whom already advise they don't deal with fees and reversals. So I ask who am I to deal with, I have run out of patience and this should be embarrassing effort from the bank. We are now months onto this saga and we continue with new twists and and turns. You recognised my ***** case but insist on taking the fees for this *****ulent happening. DOES THAT EVEN MAKE SENSE!!!! I even advised this nonsense be addressed before a single cent left my account but guess what, month on month on month... My understanding is that investigations have been done and it's clear because I refunded but you rather have your clients account in a minus and then have their credit score affected!!!! FNB how do you help clients like this!!!
53 replies
7 months ago
More like "How can we make life worse"
I have dealt with FNB since May 2025 regarding a **** that happened on my account, after fighting over and over again about the poor service I was receiving and having to call and load complaints!!! The part of getting my money back has now been resolved, thinking they would reset everything and I can finally have my account back to normal. I am still charged the fees for this account I didn't want in the first place. So now I am back to making phone calls and getting the same poor service I already expected. How can FNB pride themselves on helping clients when they do such a poor job!!! So now I wait, they don't care that this affects my credit score! I am still waiting for a consultant for ref: Rx2509301056 to call me back and guess what. NO CALLBACK!!!! FNB I would hate to know that you treat all your clients like this!!!! I need this sorted out!!!
106 replies
7 months ago
This *** must stop!!!
Someone has to stop these ****mers, the amount of complaints I am seeing after my previous, indicates that they are still very much active and *****ing peoples money. They are ****mers and run ***** presentations in lifestyle lodges posing as a legit business and **** they gone!!!!
0 replies
8 months ago
Back to square one...***!!!
My case which was reported in May of this year has still not been sorted, I get numerous phone calls now from FNB banking agents regarding the fact that my account is overdrawn due to this very ****. FNB is mean to protect me as a client and now I am having to resubmit documents, what happened to what I already sent. What happens to my time wasted in the branch where this incident was initially reported. How did all my docs find feet and now we back at the beginning I could be mistaken. I am not impressed and becoming rather disgusted in the way this case has been dealt with, I know FNB's recommended rating is far from ideal and this type of management of a client case reflects just how poor the level is. Just when I thought I submitted the last bit that they required, we back at square 1. The slogan 'How can we help you' is not ringing true in any way!!! Now I will be called and get help again quickly but to what end!!!!
106 replies
Review Distribution
5 Star
2 (2.857142857142857%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (1.4285714285714286%)
1 Star
67 (95.71428571428571%)