RM
Riyaad M
Active since Jul 2016
13
Reviews
0
Industries
Reviews
13 reviews18 months ago
Absa Home Loan: The most shockingly poor experience I've had
Not even sure how to rate this service. Richard at the home loans department is shockingly poor. No coomunication, no clear information, no ownership, no updates. I'm not even sure if its simply him or the entire department that is pathetic.
53 replies
32 months ago
Pnp Cavendish: Shocking service
Pnp Cavendish Review: Can see why this branch has poor reviews. I wanted to return an item, cashier busy laughing with her friends and says her manager says they cant refund. I asked to speak to the manager. Few minutes later, the manager Bradley comes and says they cant do it and claims he saw my 'attitude' while he was on his way. Bradley offered no empathy or solution and said I'm more than welcome to complain to customer services and literally walked away mumbling things. Unfortunately if Bradley cant deal with an unhappy customer (which this branch seems to receive many of), then he should not be in a senior position.
130 replies
32 months ago
Europcar: Unauthorised deductions and non refund of deposit
My insurance, Naked Insurance, arranged a rental car with Europcar while my car was at the panelbeaters. I collected the rental car on 27 July 2023, the same day I dropped my car at the panelbeaters. There was a R2000 deposit that I paid upon collection, which was due to be refunded to me when I returned the car (bar any accident damage). My car was at the panelbeaters for an extended period due to the tax strike in the Western Cape, where I communicated with my insurance that I would require the rental car for long than scheduled, which my insurance said that it would not be a problem and they would make the necessary arrangments with Europcar. I collected my car on 25 August 2023 and returned the rental car to Europcar. Inspection was completed and no damage found. The lady advised the refund of the deposit would take 3 - 10 days. No problem. On 30 August 2023, Europcar decides to DEDUCT another R2900 from my account. After calling their call centre, they state that the car was returned after my due date and I was charged for late fees! I went to the branch where I collected the car (Claremont) and they said no communication was received. I called my insurance and they said everything was communicated with head office and sent an email advising that this R2900 should be credited. Europcar agreed and said it would be actioned urgently. Fast forward to today: 7 September 2023 NO REFUND OF DEPOSIT (R2000) NO REFUND OF ADDITIONAL AMOUNT DEDUCTED (R2900) I've contacted Europcar countless times and everytime someone says they will follow up and never gets back to me. Absolutely SHOCKING service. The next step for me will be legal action as money was deducted from my account WITHOUT my authorisation unless Europcar gets in touch me with.
654 replies
51 months ago
Telkom Harrassment (Serious)
I have 3 cellphone contracts (myself, my partner and my mother) and my cellphone contract has ended, however I have remained with Telkom on the sim only deal. For the past few months, Telkom has called me literally twice every day telling me to upgrade. I have spoken to probably all their consultants saying im not interested however each day I still receive these calls. This is basically harrassment and I will be taking up legal matters if this continues.
0 replies
52 months ago
Pargo Unresponsive
Website has suddenly disappeared and no contact details. My order was on the way to the courier hub last Thursday and nothing has happened since. Cant track my order because the link takes me to a wordpress. Might have to take a legal route here
0 replies
66 months ago
Home Connect Colleague Positive Feedback - Lynthis Morrison
I had such an awesome experience from Lynthis Morrison of Home Connect. I needed assistance with an urgent application, and was told by previous agents that I would be called back but it never happened (as per the norm with Home Connect). I spoke to Lynthis, and even though he is part of the Ops Team, he assisted me with the application and confirming everything while staying on the phone with me. Super patient and reliable. I have received a date from my ISP regarding installation before I even dropped the call with Lynthis. If only the entire Home-Connect team could be like him.
56 replies
66 months ago
Home Connect - Excellent Service: Edna
Excellent service provided by Edna. She provided additional information which literally convinced me to stay with the company. She followed through with the expectation she set up until it was resolved
56 replies
76 months ago
Cape Town Electricity Department is PATHETIC!!
This is specifically for the Cape Town Electricity Department. The power in our house in Lansdowne went out on Friday afternoon, and we thought that it might have been load shedding. We checked on our neighbourhood watch and nobody else in the areas power was off. We have a electricity meter (not prepaid), and our current bill is only due next month (February). I called the electricity department at about 6PM, waited for about an hour and spoke to Mogamad who said they are aware of houses losing power and he will get the team to come check it out, which takes about 2-3 hours. They came at about 10PM, but did not come to our house. They went to the electricity box in the road, left and and did not return. I called again and waited for about an hour (Saturday morning), and they said they will send someone out. Nobody arrived. I had to call again to tell them nobody arrived and they agreed to send someone out, AGAIN. The team arrived 2 hours later, said that random houses are losing electricty and they will be back. They left and came back a couple of hours later and again said the same thing and left. Its now 8PM on Saturday and I have to call the Electricity department again. Bear in mind all of these calls are not free, so I will have a huge bill from Telkom at the end of the month. This must be the worst service I've experienced. All of the items in my fridge and freezer have gone off, our house is the only house thats dark in the road which makes it prime target for criminals and just general everyday living. This issue is still not resolved!
0 replies
93 months ago
Absa Kenilworth Centre. Incompetent Service
Consultant was meant to cancel a service 3 months ago. It didnt happen, and was charged for those 3 months. Visited Absa in Kenilworth twice every month to confim the cancellation which the consultant promised, but this was not done. I was told it was escalated to branch manager, who did no follow up. Got a call from Absa call centre asking if I would like to continue using this service, which was meant to be cancelled. Numerous visits, calls and emails to the bank, but no solution. Branch manager is constantly on "lunch" when requesting to speak to him/her. Still waiting for feedback, or even a response. Have friends and family who also have had similar experience. Kenilworth Centre Absa, probably worst Absa bank with incompetent staff.
630 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)