Active since Jul 2016
19
Reviews
0
Industries
Reviews
19 reviews10 months ago
Oratile from retentions is one of the best consultants I have dealt with
Oratile from retentions is one of the best consultants I have dealt with. She’s very helpful and friendly. Please give her some sort of reward for her exceptional service
53 replies
18 months ago
King price gave me a...
King price gave me a deal I could not resist
53 replies
21 months ago
Poor service from Innovation group
Pathetic service and *********** consultants. Every day I get calls from consultants offering ne a service plan and when I have queries about the service plans, I’m given incorrect information. I was called on Tuesday and was told that I can get a service plan that covers everything including brake pads and brake discs. I called today and got a very rude sales consultant named Vusi who kept interrupting me as I was explaining what was said to me and he was shouting at me telling me he has been working at innovation group for 10years and whatnot. I’m taking my business elsewhere as when I need to claim there’s different stories from you guys. I want my power up cancelled too and I won’t be paying any cancellations fees because if I was given the right information in Feb the day I signed up, I wouldn’t have taken up on the product. Policy number sid002438
58 replies
29 months ago
The worst service of my life!!!!!!!!
I traded in a vehicle on 17/11/2023. I was assisted by Shay who works at the dealership. On the day I collected the vehicle I was told by the F&I that I would not be debited for my previous vehicle for the month of November. To my surprise I was debited. I contacted Shay to let him him know and he gave me some lame excuse that the debit order was supposed to go because of how my bank had stricter the deal. I knew he was lying and I kept insisting to speak to the F&I to get clarity. I waited for 2 weeks for a call but nothing. On the 5th of December I noticed VW WAESTGATE had not even paid the bank for the car I traded in meaning I had 2 cars in my profile and my bank had sent me a notification that I would be debited for both cars. Again, I reached out to Shay and he started blaming the clerk for not doing her job. I then demanded to speak to his manager Angus. He said he would sort it and get back to me but NEVER did. Instead he sent his *********** employee Shay to give me some lame excuses again. After 3 days of trying to ge them to pay the bank for the previous car and to refund my money, I drove up to the dealership and was still given a million excuses has to why they haven’t paid the van and why I had not received my refund of R5963. They then asked me to provide them with my FNB acc number so that the refund would reflect immediately. I did exactly that and I still have not received my money. No one seems to know what they are doing they and they all seem to blame each other for not doing their job. Shay is the worst sales guys there that lies through his teeth all day and does not care. He failed to submit my papers in on time for the dealership to pay me and my bank.. I WOULD NOT RECOMMEND VW WESTGATE TO ANYONE!!!!!! they don’t care about their customers at all
0 replies
30 months ago
poor customer service
On February of 2023 my driver's car seat had torn and I had brought it to their attention. I was promised a call to get it fixed and I literally had to call them for them to give me feedback for months. the seat was only ordered in September 2023 by Sello from parts. he promised to give me a call once the seat had arrived. Again, I needed to call them in October to get feedback as no one was calling me from hyundai with some sort of feedback. Sello then told me that the seat was ordered and should arrive on the 13th of October. He gave me a call on the 16th to set an appointment for me to bring my car for repairs. I had politely asked if they would be able to drop me off in jhb cbd and pick me up again and I was told that would not happen and that I would need to make my own transport arrangements to collect my car. I had explained to both Sello and his manager that I cannot make alternative transport arrangements as I would be the only one in the office on the 20th as we still work from home. I also explained that the only reason I will be travelling to the the glen area is because the car seat was not proper quality which is not my fault. I understand that they only do drop offs when bringing in your car for service which I am not doing. it is factory fault issue and the least that they can do after running after Sello nad his crew for months to get my seat fixed, is to drop me off at the office and pick me up again. travelling time between hyundai the glen and my work place is literally on 10mins. I am not happy with the service I am getting from hyundai the glen. It's like once they have sold you the car, they do not care about the customer thereafter. I ahve made it clear that once the seat is fixed, I will be trading my car in next door to their dealership where I know I will be taken better care of.
0 replies
43 months ago
school fees rip off
I registered my son at Kingswood this year for Grade RR. i was given the school fees structure for the year which stated that i will need to pay an amount of R1400 every month which i have been doing every month. end of September, the school sent my son's statement with an outstanding balance but 2 payments that i made were not reflecting on the statement. i went to the school to enquire and it turns out that the school owes me R2000 because they apparently gave me the incorrect fee structure for the year. A request was then made that i get a refund and the Director named Pat, said that she will not make the refund as I paid extra money. I do not understand why I am at fault as the school was clearly not organized by sending me the wrong school fees structure for the year. I do not intend on taking my school out of the school but I cannot have the director of the school telling me what to do with money that is rightfully mine.
0 replies
49 months ago
System error on my profile
It’s been well over a week since my upgrade was done and approved in store but the system error on my profile is still not fixed. This is really disappointing. I’ve been with MTN since 2013 with no disappointments until now. Am I supposed to go to your competitors for a new phone in order for you guys to fix your systems??
0 replies
49 months ago
BAD SERVICE FROM MALL OF THE SOUTH
i did an upgrade application at the branch in Mall of the South on Saturday the 9th of April 2022. the application was approved but the consultant had issues checking out the application. she said she would log a call with the MTN IT team. i called on Monday the 11th to get feedback but was promised DEborah would call me back. she did not call me back at all. i called again on the 12th at 9am, i was told she stepped out but she would call me when she gets back. its been over 2 hours but no feedback. if mall of the south no longer required to assist me, rather let me know so that i can get the application done elsewhere. i am very upset because they are not even taking my calls anymore
0 replies
57 months ago
TERRIBLE SERVICE
This year in February a guy called me from supersonic to renew my existing data contract with mtn. I was supposed to receive 60gigs every month. I still have not received the agreed data. I tried canceling my existing contract with mtn as it came to an end in February anyways and I was told that my contract was extended and will only end February 2022. I'm failing to understand how because I am not receiving the data I agreed to this year. Your consultants can't even help me. I want my contract canceled AND I WILL NOT OAY ANY CANCELATION FEES!!
0 replies
57 months ago
paying for non existent data
In February i received a call from a guy from supersonic that spoke to me about extending my current contract with mtn. i was offered 60gigs of data and i agreed. i have never received the agreed data since March 2021. i called MTN regarding the matter and they gave me a number to contact. i contacted them and they said they see the changes done on my mtn account however, they are not sure as to why i have not received my data. they then said they will escalate the matter with MTN and that was in May. Today being July, i have not received any communication whatsoever. i took up on the offer as i knew my contract was supposed to end this year. I am not receiving any extra data as agreed with the outsourced company and now my contract with MTN has now been extended to February 2022. if this matter cannot be resolved by August, i would like to cancel my contract and WILL NOT PAY ANY CANCELLATION FES
0 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
16 (84.21052631578948%)