MJ
Michelle Janse van Vuuren
Active since Jul 2016
7
Reviews
0
Industries
Reviews
7 reviews8 months ago
Victor and Mbo were polite, efficient and on time per the delivery message sent to me
Victor and Mbo were polite, efficient and on time per the delivery message sent to me. Very impressed.
1 reply
27 months ago
Disgusting Verbal Abuse from Customer Call Centre Agent
Good afternoon I was contacted by one of your Customer Call Centre Agents from 084145 on Monday, 22 January 2024 at 15.23pm on my number ******. He started off by telling me I was pre-selected for one of Cell C's products to which I rep**** I am not interested at this time. His response was "Why not girl? What in the actual hell kind of reply was that??? I am 48 years of age, I have been a customer of Cell C's for over 20 years and one of your agents has the audacity to call me girl?????? And I have just re-newed one of my three contracts with Cell C- I have a good mind to cancel all three and go to one of your competitors. I am disgusted and I want someone from Management to contact me and I want this taken further with the Call Centre Agent- all your calls are recorded so you should be able to find out who it was very quickly. I look forward to urgent feedback
58 replies
54 months ago
Excellent Service and Product from Waveboosters
the cellphone signal booster works just as promised. the sales service and after sales service were excellent- all queries answered promptly
53 replies
62 months ago
Useless Service from TM Electronics
On Tuesday, 2 March 2021 I spoke to Sunil from TM Electronics Durban - Authorised Samsung Repair Centre, about a part I need – DC92-00510H for my Samsung Washing Machine; he sent through the pro-forma invoice which I was able to pay on 10 March 2021 and at that time I sent the proof of payment through to Sunil; I sent the proof of payment again on 11 March 2021 as I received no response from Sunil. By Monday, 15 March 2021, I had still received no response from Sunil so I phoned him, at which time he told me the part would be delivered by Thursday, 18 March 2021 at the latest and that he would phone me. On the morning of Saturday, 20 March 2021 I received an email from Sunil confirming my original email from 10 March saying that the part was on order. I immediately phoned him as I was about to leave home in Pinetown to come down and fetch the part because he had told me on the phone on Monday 15 March 2021, that the part would be there by Thursday 18 March 2021. Sunil could not give me an answer on the phone as to what the problem was and said he would phone me back. I waited 2 hours for his phone call and then phoned him myself again, at which time he said that the truck had not arrived from JHB as yet with the part but would be there soon. Now today when I phoned to make sure the part is there before driving down from Pinetown, I am told that I only placed and paid for the order on Saturday. This is an outright lie on Sunil’s part and totally unacceptable and unprofessional behaviour.
106 replies
62 months ago
Useless service from Sunil in Spares Department
On Tuesday, 2 March 2021 I spoke to Sunil about a part I need – DC92-00510H for my Samsung Washing Machine; he sent through the pro-forma invoice which I was able to pay on 10 March 2021 and at that time I sent the proof of payment through to Sunil; I sent the proof of payment again on 11 March 2021 as I received no response from Sunil. By Monday, 15 March 2021, I had still received no response from Sunil so I phoned him, at which time he told me the part would be delivered by Thursday, 18 March 2021 at the latest and that he would phone me. On the morning of Saturday, 20 March 2021 I received an email from Sunil confirming my original email from 10 March saying that the part was on order. I immediately phoned him as I was about to leave home in Pinetown to come down and fetch the part because he had told me on the phone on Monday 15 March 2021, that the part would be there by Thursday 18 March 2021. Sunil could not give me an answer on the phone as to what the problem was and said he would phone me back. I waited 2 hours for his phone call and then phoned him myself again, at which time he said that the truck had not arrived from JHB as yet with the part but would be there soon. Now today when I phoned to make sure the part is there before driving down from Pinetown, I am told that I only placed and paid for the order on Saturday. This is an outright lie on Sunil’s part and totally unacceptable and unprofessional behaviour.
0 replies
69 months ago
FNB reverse SARS Refund
SARS Refund reversed without explanation. Is now showing as a "pledge" on the account and account is now overdrawn. FNB say it is SARS, SARS say they know nothing about it and it is FNB. What is going on FNB.
53 replies
118 months ago
Unallocated Payment and No Response to Query Ticket
<p>Payment of R175 for CIPC Account DION20 was made on 22 June 2016, this remains unallocated to the account so on 28 June 2016 a Query was lodged on ticket number ********** 1606T72876, with the proof of payment attached to the query. To date this query has not been resolved and the payment remains unallocated; I have attempted to make contact through the call centre on two seperate occasions and gave up after waiting on hold for 20 minutes on both occasions. I have also emailed the CIPC Ombudsman twice and still no resolution. How am I supposed to register my company and trade legally and provide employment if this is how CIPC treat South Africans?</p>
105 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)