Active since Jul 2016
8
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0
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Reviews
8 reviews32 months ago
Keep up the amazing work!
I have to commend the Naked team for what is simply outstanding customer service! I only have good things to say about my experience thus far with Naked since signing up and I will continue to share with others about my experience and what I consider to be the best in the business. Keep up the amazing work!
60 replies
52 months ago
Fraudulent Sneaker company.
FRAUDSTERS! DO NOT BUY FROM THEM AT ANY COST. ALERT THE COPS
0 replies
73 months ago
Shaw Academy ****ing the Game!
Shaw Academy is definitely the go to platform for online learning. The lessons are easy to learn while not being lengthy as to loose interest. You are kept informed and interested every step of the way. Shaw Academy makes it enjoyable to learn while in the comfort of your own home. Especially now during these uncertain times during Covid 19 Lockdown's worldwide, it's the best time to complete that course you always wanted to do.
0 replies
74 months ago
iStore Sandton Drive Damaged my iPhone.
After my phone was returned for a battery repair, I noticed my screen was damaged. I immediately brought it to the attention of the Sandton Drive Management. They called the technician back and he claimed the damage was preexisting as the device was booked in dark mode. This is a lie. The management tired to seek approval for a replacement but Core Management stated the same thing. The damage is clearly visible in dark mode and is getting worse. The damage was caused during assembling. The damage is located beneath the the glass on the LCD further indicating the the damage was caused during the assembly process. The iStore must either replace or refund the cost of repair for their negligence. Poor handling of my complaint. Poor workmanship. Poor level of professionalism.
0 replies
106 months ago
Spam Mail from Bidorbuy AFTER request to remove my mail.
<p>After Bidorbuy confirmed they removed me off their mailing list via the Facebook complaint, at 12:01 I received yet another spam mail from them "Home Sweet Home". After I unsubscribed more then 4 times from their spam mails, they completely choose to ignore people to try and force sales. I regret ever signing up to Bidorbuy as the producted I wanted would have taken 4 to 5 months to arrrive, I decided to go to TAKEALOT and received within 4 days. I asked for my profile to be deleted but it seems they kept me on their spam mailing list.</p>
0 replies
115 months ago
Trouble: Unable to Axxess Anything
<p>I have been with Axxess since May 2016 and in the beginning they service was excellent until my 4MB Premium line started slowing down. I called their tech support and troubleshooting processes happened until we resolved that the router might have failed. I bought a new router and it seemed as if the problem went away until I started experiencing slow connection speeds. At this stage I figured maybe a 4 MB line is not enough. I then upgraded to an 8MB Premium Line. It's seemed as if the problem was resolved until I started experiencing DNS issues. In control panel I regulary would play around the DNS options available until I discovered switching between Axxess anf Google DNS settings would quicken connection speeds. All this while testing, get full speeds with low latency and jitter numbers. I kept on doing the above process like 6 times a day until I bought a router from Axxess, preconfigured. At the same time Telkom fixed my line as there was an issue with the exchange and together with that fix and the new router, I was in Broadband heaven... until my Axxess router burnt out after switching it on. I have 2 routers ay home, one in the room and another (Axxess router) connected to my Apple TV (I don't have cable lines that can link the 2 routers and after trying WDS connection process, I gave up because the process to try and let these two router speak to each other was just too much and swithcing the one router off and the other on depending on my location in the was just easier. I also check to see if there's connections issues, if it was the line, service or router, you know. The testing they always advice). I've become a pro at sorting my own ADSL issues.</p> <p> </p> <p>BUT I reported my router failure to ********** and Richard Pieterse replied with the below:</p> <p>Hi Brionne</p> <p>Please be advised that due to our Terms and Conditions, courier fees for collection of the faulty device will not be covered by us should the fault not be on our end(After testing this will be determined).</p> <p>We do have a 7 day money back guarantee, but thereafter it is a 1 year warranty.</p> <p>Once we have received the hardware we will then test it:</p> <p>If found “warranty void” no replacement can be sent.(Lightning/surge/water etc.)</p> <p>If found faulty we will send a replacement.(Please note we need to receive the device before we can send a replacement)</p> <p>Once the replacement/repaired unit is sent, we will invoice your account for the courier fees, for the collection.</p> <p>If you would prefer to send it on your own terms, Our Address is:</p> <p>Axxess DSL<br />185 Cape Road<br />Mill Park<br />Port Elizabeth<br />6001</p> <p>Please advise if you are sending to us on your own terms.</p> <p>To view our Terms & Conditions for returns please see below link:</p> <p>https://www.axxess.co.za/terms.php#toc30https://www.axxess.co.za/terms.php#toc30</p> <p>Kind Regards<br />Richard</p> <p> </p> <p>I replied:</p> <p> </p> <p>Hi Richard,</p> <p>I can already tell you that the router is burnt. I switched it on and the circuits fried. No storms, no surges. Just burnt.</p> <p> </p> <p>He replied:</p> <p> </p> <p>Good Day</p> <p>The courier cost would be roughly R90-R100</p> <p>Please note that by the router being burnt out or burnt would most likely be warranty void, however we can still have a look should you wish for us to.</p> <p>Kind Regards<br />Richard</p> <p> </p> <p>Without testing it, he already drew to the conclusion that they won't cover it. I then insisted they collect and they arranged with MDS Collivery who on they day of collection, sent me thid:</p> <p> </p> <p><br />Dear Brionne Olsen</p> <p>This is to notify you of a collection failure from:</p> <p>Brionne Olsen, SABC Radio Park, 1 Henley Road, Auckland Park, Johannesburg,</p> <p>for delivery to:</p> <p>Axxess DSL - 3G division, 185 Cape Road, Mill Park, Port Elizabeth, <br />before 16:00 on 27th October.</p> <p>Reason for failure : Contact not available.</p> <p>Please do not hesitate to contact us if you have any queries.</p> <p>Kind regards</p> <p> </p> <p>Totally unprofessional this guys from MDS. Now I sit here with no outcome and called Axxess to ask what now. Waiting for ********** to contact me back and I am sure they'll charge me for the non collection.</p> <p> </p> <p>Bottom line even though I a Premium Customer with an 8MB Exchange, my connection has never been stable dispite all the costs that went into resolving the issue.</p> <p> </p> <p>There must be a thing in PE where no one cares about customer satisfation, dispite being under new Administration. Thought the new Major would make you guys a lot more happier, guess not.</p> <p>I am on the verge of jumping ship to Openweb.</p>
210 replies
118 months ago
Get Your Money BACK
<p>This is a fraudulent company that has been allowed to opperate for long without any action taken. You need to report this asap to the police so that something can be done. Here are the proceedures you need to take in order to be successful and get your money back:</p> <p>Procedure</p> <p><br />Your rights</p> <p>Volker says a customer has an absolute right to demand the money back unless the bank can produce a valid mandate.</p> <p>Dispute within 40 days:</p> <p>If you report the dispute within 40 days of the debit order going off, the bank must refund you immediately. The bank will then send the dispute to the sponsoring bank (the bank the company banks with).</p> <p>If the sponsoring bank can provide the valid mandate, they will reinstate the debit order. If not, the sponsoring bank has to repay your bank.</p> <p>After 40 days:</p> <p>If you dispute the debit order after 40 days, the bank has 30 days to respond. If they do not responded by then, all debit order deductions must be returned to the account holder.</p> <p>If the company no longer exists, the sponsoring bank will have to carry the financial loss.</p> <p>Preventing future debits:</p> <p>This becomes slightly problematic for the bank. If a company does not have a valid mandate, the bank would stop all future debit orders on instruction from their customer. This is called a stop payment – which is not to be confused with a stop order.</p> <p>The problem is that fraudsters can be very resourceful and exploit weaknesses in systems. Changing the details on debit orders, such as the amount, prevents the system from picking it up and the debit order might go through anyway. But the bank would have to refund it immediately.</p> <p>On cancellation:</p> <p>If you signed a debit order then cancelled it, you need to prove you have cancelled it. It becomes a legal dispute between you and the company – not the bank.</p> <p>Absa says that according to the current EFT payment instructions and Naedo payment instructions clearing rules, clients can only dispute debit orders “at the branch of the homing participant” (the cardholder’s bank on which the debit was collected).</p> <p>The customer cannot reverse the debit order online or telephonically, they have to be present in the branch to complete and sign a dispute form.</p> <p>What you can do</p> <p>While banks are responsible for ensuring your money is safe, we need to be more proactive to assist them in flushing out the criminals:</p> <p>- Check your bank statement every month for unauthorised debit orders.</p> <p>- Sign up for your bank’s SMS notification service so you are immediately informed of any unauthorised debit order.</p> <p>- If a fraudulent debit order has gone through, notify your bank immediately as well as Pasa ********** <p>- Take the time to report them to the police so Pasa can take legal action over and above removing them from the system. Your bank and/or Pasa can provide you with a standardised affidavit form, which has been approved by the SA Police Service for obtaining a case number.</p> <p>- As a consumer, you can insist the bank confirm all debit orders with you before they are processed.</p> <p>- Where possible, rather use a stop order to make payments – this puts you in control. You can set this up through internet banking.</p> <p>- Unresolved disputes with your bank can be referred to the Banking Ombudsman.</p> <p>Good luck.</p>
53 replies
118 months ago
Fraudulent Debit Order
<p>You ****s have been taking my money! I got your details and wil be taking it further.</p> <p> </p> <p>Dear Client<br /><br />Details you required:<br />Amount: 79.00<br />Contact: RETRIEVER FINTECH (PTY) LTD ( 011 ) ********** MNR JOHANNES M MOSTERT ( 082 ) ********** </p>
53 replies
Review Distribution
5 Star
2 (25%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
4 (50%)