Active since Aug 2016
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3 reviews94 months ago
Vodacom no customer service incorrect billing and the list goes on
Vuma came to install Fiber on Saturday 30th June 2018, we switched it on for first time on Sunday 01st July 2018 as they firstly delivered to the wrong place and when they first installed they did it incorrectly and there were no signal and it was to far away to get signal We have been phoning non stop but to no avail,the problem is they billed us over R3000 we need the invoice to be rectified as it was free installation, first contract was for the special of R799 pm 20/20 mbps then they said they made a mistake and it's R849pm free installation as we are an old customer and that was the special running as it was new in our area. When the accounts department calls us they insist we call them back we cant get this sorted i do keep their calls recorded and need to know how we can just cancell and rather go with someone more reliant and who cares about their customers cause they most certainly DON'T. Maybe we need to take this further , at least Telkom had better customer service.
106 replies
118 months ago
Unreliable and unproffesionable waist of time and money
<p>I am writing today to complain of the poor service I received from this company on August 05, 2016. I spoke to one of the representative of Kalahari Day Spa – Randburg.</p> <p>If I recall I spoke to Samantha if corrected confirming my appointment for August 06, 2016 for 10:00am, I told her that my husband had spoken to Lulu since we both struggled to get through, and said that I could not come but they have their Grand Opening so I could rather come Saturday at 16:00pm or on Sunday, I of course said no to my husband and therefore phoned myself since I have waited since May 2016. I was offered nothing by way of apology when I phoned, the lady started to scream at me nonstop like I was a dog of some sort, and told me they are renovating and no one will be there and she will not refund me and I have to ask Daddy’s Deals to pay me back and refused and that Lulu has nothing to do with making decisions and just kept on screaming that I had to drop the phone. We ended our conversation after minutes without either of us having accomplished anything.</p> <p>I am most annoyed that I wasted a month’s looking forward to this day (and whole day's phoning and fighting). My impression of That Awful Company called Kalahari Day Spa that is supposed to bring relaxation, brought me tons of headache instead it has been tarnished, and I am now concerned about how many clients to be will be treated by this place. Furthermore, Samantha/Lulu’s inability to notify and handle this professionally has meant that I have had to cancel other events of more importance because I was told from day one this is the only available opening they have.</p> <p>This was such a terrible ordeal I was so excited as I have been waiting since May because they were so overbooked apparently and had to run the promotion past August. Their No is ********** / ********** / 011 ********** / 011 ********** / 060 or ********** and Email: ********** <p>I trust this is not the way Kalahari Day Spa wishes to conduct business with valued customers— I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.</p> <p><br />Yours faithfully<br />Sanlie Olivier</p>
106 replies
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