DB
Dee B
Active since Sep 2016
145
Reviews
0
Industries
Reviews
145 reviews5 months ago
Alex Forbes take a lesson from Old Mutual on how its done
Months ago I started the process of claiming my deceased brother’s unclaimed pension. HE died 23 years ago. Over the past 6 weeks, I have submitted my brother's death certificate and other documents to at least 3 different departments at Alex Forbes and to at least 4 o 5 different people!! Over and over and over again This is a joke and has taken more than 6 weeks and still no end to every one asking for the same information from me over and over again. Take a lesson from Old Mutual who completed the process in one week. I have already submitted the application form, death certificates, ID books, bank accounts etc etc many times to your different departments. Now Trudon Pension is chipping in. Does anyone at Alex Forbes know what they are doing? Now Trudon Pension Fund is starting the process all over again by asking for my brother’s death certificate. Well, if Trudon needs any of the many documents I have already sent to Alex Forbes, they can get them from the many different departments at Alex Forbes. I have recently come out of hospital after major surgery and am due to return overseas in a week and need this matter settled by end of business tomorrow. I am 76 years old and do not need to put up with this extreme incompetence.
212 replies
5 months ago
****** medical aid card
I have been, and still am, in Hospital since 28th October. My medical aid card, together with ID Card and credit cards were ****** sometime when in ICU after theater. Please tell me how to get a new card. I have not been able to go to the Police Station to report it yet. My ID number is listed below.
53 replies
5 months ago
NOT a world class airline. So disappointed in expectation.
76 year old Johannesburg female pensioner teaching in Bangkok. Due to fly from Johannesburg to Bangkok on 6 November. Had emergency major operation on 28th October but had complications, should have been out of hospital on 30th October and possibly able to fly on 6th Nov. This is now 8 days later and am still in hospital had to change my flight. In Johannesburg made 8 calls to your local number, 8 of which took minimum of 29 minutes to answer – on 3 of those occasions YOU could not hear ME. Frustrating after 30 mins of waiting. Some time I just dropped the call myself because I saw my money flowing away. Remember, am ill in hospital. Finally I changed the flight, agreed to the price and was told had to pay via your app. MANAGE YOUR BOOKING just kept on giving me Webpage Not Available. Your guy said find better WIFI. I am in hospital unable to walk !!! Your payment URL link expired once I finally logged in to my credit card and could not complete payment. Link expired. I have just spent the past 1 hour 15 minutes trying to call you for a new payment link and after going through your ‘hoops’ your call just DROPS. I cannot afford paying for these calls and the time I have left in my life is better spent living it rather than wasting it with Singapore Airlines NOT WORKING. My booking reference is DAMIEL. I want to pay for my new ticket. Please call me on the South Africa number you have in my booking or my email. You can get my details on my booking reference. In future I will choose another airline.
0 replies
6 months ago
Discovery stole my Health Funds
I am on a hospital plan but two years ago I completed health actionS which earned me R2,000 in my Health Fund. I used R800 of that. I have been overseas for 6 months and have come back. When I log into the Discovery website I see that the balance of funds has disappeared, basically ****** by Discovery. I need these funds. There is now something called Health Pathway which I dont care about. WHERE IS THE BALANCE OF MY HEALTH FUNDS?
106 replies
8 months ago
UNCLAIMED BENEFITS - First a response then nothing at all
I have been in touch with your Unclaimed Benefits department over the past months who initially were responsive but now appear to have disappeared. After I sent the original information to them, the response was that the deceased's details could not be found. On investigation I realized that I had supp**** an incorrect ID number and immediately sent an email giving the correct ID number, but despite three or four follow-up messages, nobody has responded to me at all. Can you please tell me what the problem is? Is there a reason Alexander Forbes does not want to pay out the unclaimed benefits.
53 replies
9 months ago
I am repeating my previous complaint which you have avoided answering!
I am going to start again because you have not answered my previous complaint on Hellopeter and are avoiding me. I REPEAT. Why you have charged me 'interest on overdraft' four times on my Revolving Credit account - all on the same day. It is a poor reflection on Standard Bank that I have to spend such a lot of time complaining about your bank on Hellopeter. Please get your person or computer software to sort this out as a matter of urgency. This has been going on for 3 weeks. Thank you.
56 replies
10 months ago
Your BOT or person is charging me multiple amounts of overdraft interes
Here we go again! A reminder - I am overseas, so please dont try and call my South African cell number. Please tell me why you have charged me 'interest on overdraft' four times on my Revolving Credit account - and all on the same day. I cannot find any link on your website or app where I can complain about this, hence my complaint on this platform, which seems the only way I can get help. It is a poor reflection on Standard Bank that I have to spend a good part of most of my days sorting out complaints regarding my bank accounts. Please get your person or computer software to sort this out as a matter of urgency I await your response. Thank you.
837 replies
10 months ago
Cannot connect my device. Need to withdraw my funds.
I am currently overseas for 6 months. I need to give notice on my Flexi account but your App does not allow me to verify my device regardless of the countless number of selfies I have taken - it keeps on giving a failed message, which is ridiculous and time-wasting. As OTP’s go to my South African cell number, which is useless to me, I need to change my OTP delivery method to email and not cell. Surely there must be another way to give notice on my 32-day Notice savings account. If you want to VERIFY my identity, you can set up a video call with me on TEAMS, as the other banks do. Please, I just want to withdraw my funds and close my account. Thank you
436 replies
10 months ago
Need urgent help with UCOUNT before points expire
My Ucount card expired years ago. I am currently in Thailand for some months and I see that some of my Ucount points are about to expire at end of June. I want to redeem all of my points and send the cash to my Standard Bank Revolving Credut account but when I log in to your website I cannot do it. Firstly I need to change my OTP delivery method to my email and not my South African cell number. Secondly I cannot change my delivery address on your website because although the area is Mogale City it keeps on asking for a suburb and it does not offer me my suburb. PLEASE do not ask me to phone in to your Help number as I am overseas and will not be spending R300 of airtime to make this change. Last Thursday, Mr Mohammed Wadia of Standard Bank VERIFIED my identity via video on TEAMS on my phone when I needed help with my Standard Bank App. If you need to VERIFY me again please send an email for a video call to verify me as I need urgent help to redeem my points before they expire. I cannot see anywhere on your website how to link my Revolving Credit card account to my Ucount account.
583 replies
10 months ago
I am in Thailand do not reply that you tried to call me about this complaint!!!
Once again Standard Bank "covers itself in glory"!. The glory of total incompetence. I am living in Thailand for some months. I have been using your app for donkeys years and today changed my user name AT THE SUGGESTION OF YOUR APP to one supposedly safer. Now I cannot access my app on the phone because suddenly your app has 'sent' a code to my email address, which never arrives in my inbox so I can't access the phone app. I stopped using my Standard Bank credit card for online purchases, thousands of Rands in air tickets over the past few years because messages from your system for OTPs NEVER come through to my email address. I now put all online purchases through my ABSA credit card. Now your useless app has stopped me from accessing my account on my phone. DO NOT SEND ME MESSAGES ABOUT NOT BEING ABKE TO GET ME ON MY SOUTH AFRICAN CELL. I AM IN THAILAND. I REPEAT I AM IN THAILAND!
530 replies
Review Distribution
5 Star
1 (0.6896551724137931%)
4 Star
4 (2.7586206896551726%)
3 Star
4 (2.7586206896551726%)
2 Star
5 (3.4482758620689653%)
1 Star
131 (90.34482758620689%)