Active since Sep 2016
Great service. Patience was kind and polite. She gave me a clear reason for her call and assisted further.
I received the best service from Mbalenhle Nkumbe. She’s very kind, patient and polite👍🏼👍🏼👍🏼. Keep up the great work 😄From a Happy Customer!!
Great service from Lerato Mathabe!!! She really knows her story. Well done and thanks for the great service.
Excellent Service from Bonolo Masemola. I'm so happy with how they treat their customers.
<p>At the beginning of March 2016 I enquired about a vehicle with the CMH Datcentre Pinetown and they recommended the White Navara 2.5dCi A/T claiming that it was in an “Excellent condition”. The vehicle was then delivered to me on the 30th March 2016 at CMH Nissan in Midrand. From there, within 100km I realized that there was a fluid leakage from the engine and called Sabelo to inform him about it. I was told that it is water coming from the air conditioner; unfortunately it was oil leak from the engine.</p> <p> </p> <p>From there I asked for the service book to see the last report. They said that they have forgotten to deliver it with the car so they will courier it but it was never sent to me, meaning that the vehicle was not being serviced and they were aware of it before sale. Since that day I have been calling them (CMH-Sabelo & Vernon) day by day to ask for assistance whereby I was granted concession to drive it with the fault as they will arrange for it to be fixed. Unfortunately things where not as promised because they would ignore my calls, or answer and then tell me that they will return my call after 5min as they are busy with other clients, but they never returned my calls until I call again hours later. This recurred until the day I was instructed to take the car to BB Motors Nissan in My hometown whereby I waited from 11:00-16:00 waiting for them (CMH) to give BB Motors a go ahead to conduct an inspection.</p> <p> </p> <p>From the inspection I was told that the engine on the car is not its original one and the only thing they can do is a temporary fix to stop the oil leak for a time being.</p> <p>They kept on pushing time by ignoring my emails and calls until the 27th of May when I was told that the vehicle needs to be taken to CMH Nissan in Midrand (Approx. 480km-on my cost). On the 31st of May it was taken there whereby they were quoted for a new engine worth R200 000. The report and quote were kept confidential and they denied sending it to me. Few days later, I was told that it needs to go to CMH Nissan in Sandton whereby we were quoted for a temporary fix of putting/replacing a seal (R9K). I then asked why are they making movements, but they couldn’t answer.</p> <p> </p> <p>On the 10th of June I went to return their car from where it was delivered but the Pinetown guys (Sabelo and Vernon) instructed Midrand not to ever take it until I pay R38K for usage as per AA’s car rental rates as if I had hired a vehicle from them. I didn’t have a vehicle to drive to work for a month from the 31st May to the 1st of July after I have pushed for them to get me a courtesy car.</p> <p> </p> <p>I was then called in to fetch the car from CMH Sandton on the 29th July, claiming that it was “fixed”. But, to my surprise, two weeks later on the 16th August 2016 I found out that there’s still an oil leak. I immediately called and emailed Vernon to inform him about this matter but it took him until the 22nd August to come back to me saying that I should take the car to CMH Sandton again (On my cost). I no longer want to deal with these guys and I would like to urge people out there to stay away from stress by playing far from CMH group. This is because I feel they are taking advantage of people and they want to get rid of their defective vehicles through us with tricks.</p> <p> </p> <p>They are going to do another temporary fix, therefore I have to live with the crisis??? Peter, please assist!!!</p> <p> </p>
<p>At the beginning of March 2016 I enquired about a vehicle with the CMH Datcentre Pinetown and they recommended the White Navara 2.5dCi A/T claiming that it was in an “Excellent condition”. The vehicle was then delivered to me on the 30th March 2016 at CMH Nissan in Midrand. From there, within 100km I realized that there was a fluid leakage from the engine and called Sabelo to inform him about it. I was told that it is water coming from the air conditioner; unfortunately it was oil leak from the engine.</p> <p> From there I asked for the service book to see the last report. They said that they have forgotten to deliver it with the car so they will courier it but it was never sent to me, meaning that the vehicle was not being serviced and they were aware of it before sale. Since that day I have been calling them (CMH-Sabelo & Vernon) day by day to ask for assistance whereby I was granted concession to drive it with the fault as they will arrange for it to be fixed. Unfortunately things where not as promised because they would ignore my calls, or answer and then tell me that they will return my call after 5min as they are busy with other clients, but they never returned my calls until I call again hours later. This recurred until the day I was instructed to take the car to BB Motors Nissan in My hometown whereby I waited from 11:00-16:00 waiting for them (CMH) to give BB Motors a go ahead to conduct an inspection.</p> <p>From the inspection I was told that the engine on the car is not its original one and the only thing they can do is a temporary fix to stop the oil leak for a time being.</p> <p>They kept on pushing time by ignoring my emails and calls until the 27th of May when I was told that the vehicle needs to be taken to CMH Nissan in Midrand (Approx. 480km-on my cost). On the 31st of May it was taken there whereby they were quoted for a new engine worth R200 000. The report and quote were kept confidential and they denied sending it to me. Few days later, I was told that it needs to go to CMH Nissan in Sandton whereby we were quoted for a temporary fix of putting/replacing a seal (R9K). I then asked why are they making movements, but they couldn’t answer.</p> <p>On the 10th of June I went to return their car from where it was delivered but the Pinetown guys (Sabelo and Vernon) instructed Midrand not to ever take it until I pay R38K for usage as per AA’s car rental rates as if I had hired a vehicle from them. I didn’t have a vehicle to drive to work for a month from the 31st May to the 1st of July after I have pushed for them to get me a courtesy car.</p> <p>I was then called in to fetch the car from CMH Sandton, claiming that it was “fixed”. But, to my surprise, on the 16th I found out that there’s still an oil leak. I immediately called and emailed Vernon to inform him about this matter but it took him until the 22nd to come back to me saying that I should take the car to CMH Sandton again (On my cost). I no longer want to deal with these guys and I would like to urge people out there to stay away from stress by playing far from CMH group. This is because I feel they are taking advantage of people and they want to get rid of their defective vehicles through us with tricks.</p> <p> </p> <p>They are going to do another temporary fix, therefore I have to live with the crisis??? Peter, please assist!!!</p> <p> </p>
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