LP
Lucy P
Active since Sep 2016
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Shocking service.
Dawie Krynauw, please help. Your Kenilworth Suzuki branch is slow, uncaring, poor at communication. We have had to hand hold every step of the process and beg them to do their work, calling every few days to get updates, to chase documents and information that was promised. Their comms with insurance was suspicious and the length of time it's taken to repair the car (four months) does not match the promised or reasonable delivery timelines.
0 replies
8 months ago
Shocking and *********
Motto - make things as complicated and unkind as possible. King Price has done all it can to avoid helping us. Some weird manipulative communication from the assessor trying to encourage us not to claim. Definitely not continuing with King Price
106 replies
8 months ago
Still bad
Last time I reported poor service, the CK Coachworks management jumped onto a solution, somehow suddenly found a way to make things work, and delivered my car within 24 hours. Then they asked me to take my HelloPeter compliant down. I wish I hadn't. I'm back having to deal with them again. Their price is cheap, yes - bearly half of what my car's dealer quoted, but I have suspicions they are in a backhanding partnership with the insurer, King Price. Coachworks is finding things wrong with the car that they might well have placed there last time they "fixed" it. It's possible they know what they're doing, but there is definately suspicious connectiin between them and the insurer.
0 replies
14 months ago
CK Coachworks needs to get better or close down
Shocking experience. On 16 November 2024 our car was collected for repairs. It has now been with CK Coachworks for three months for repairs. 1. We have received no updates unless we ask. 2. They have placed orders for parts three times, rather than working out what was required once off and placing one order. 3. The car is in exactly the same state today as it was three months ago. If there was a minus 5 score, I would give it. According to their website they are "leaders" - see below. Mr and Mrs Knoop, please call me! "CK Coachworks was founded by the Knoop family in 2001 and has since grown to become one of the leaders in the Automotive Body Repair Industry, with four major branches in and around Cape Town"
0 replies
14 months ago
King of poor service
My car has been with the repairer for 3 months. No feedback. Only update is today which says - car repair completed. And yet, I don't have my car.
53 replies
63 months ago
Mweb shocking service
The company vision appears to be receive payment and deliver nothing. Shocking service. No call backs. Repeated processes. Just to get a line cleared and allocated. Almost worse than govt traffic dept.
56 replies
117 months ago
MTN insurance - u can never be sure
<p>Mr Nhleko please! Apart from waiting no less than 21 minutes for mtn insurance to answer the phone (sometimes it is 50 mins) I'm falsely encouraged by the agent that I will receive a confirmation letter to allow me to buy a replacement phone at an mtn store... by 5pm that day. It is now 5 days later and still no letter. This is not the first. I waited for an 'under 5 days' response to hear about a stolen phone claim in January ... for three weeks! And then only got a respomes because I took a day's leave to sit in the mtn shop and beg the salesperson to work through mtn insurance for me. Mr Phuthuma Nhleko, please save the day while your company waits for Rob Shuter. At the very least, get rid of your insurance partners. I'm writing this from an mtn store where I am waiting - again - my mtn helper has been waiting 15 mins ... So far.</p>
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)