Active since Sep 2016
7
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7 reviews1 month ago
UPDATED STATEMENT REQUEST
been calling since last week trying to get an updated statement on account. consultants confirm my email address, say they will send it but never do. PLEASE CAN I HAVE AN UPDATED STATEMENT!
53 replies
4 months ago
Poor service and non existent delivery
Placed online order for puppy play pen on 18th. Delivery scheduled for 27th. Called 2 days ago and told order on way. Called again only to be told. Order will only be shipped in new year. Apparently no TL or manager available to take my escalation. No updates on profile indicating ANY delays!!! Was given 14 days as turn around for refund which is ridiculous as it didn't take 14 days for you to receive payment!
168 replies
7 months ago
18months to submit a claim (now rejected)!
Date of service: 28 March 2024 Claim submitted: 23 Sept 2025 Claim rejected by medical aid as it was submitted EIGHTEEN months later! Confirmed with medical aid - no previous claim received Also confirmed that claim would have been paid IF submitted within FOUR months Question: why was claim submitted 18months later and will you be writing it off due to own negligence?
0 replies
8 months ago
Unable to update details and no responses received!
Been trying since December to update my details so i can log in and check my profile. calls go unanswered and emails do not get a response despite sending updated docs as per your website. Even your chatbot is unhelpful. when i try to update my number it says invalid details - yet my wife was able to update hers without issue
1 reply
64 months ago
Policy withdrawal not processed - 15 days later
Good Day, on 23 December 2020 all required document were submitted to withdraw from the Investo RA policy as my wife is no longer employed. confirmation was received from Lutendo Mapope with timelines to withdraw funds amounting to 120hours/5 days, including 24 - 48hours for the tax directive (which is usually received on the same day requested in any event. Allowing for 5 business days, this should have been completed on 31 December. No disbur*****t was subsequently made, nor feedback received, prompting a follow up on Monday 11 January, where the consultant advised that the Tax Directive was about to be submitted. Although 48hours is given for this step, extensive experience in this field means that it very rare that it does take 48hours. Allowing for 48hours, meant that everything should have been completed by Wednesday 13 January and even allowing 2 additional days for disbur*****t, funds should have been processed today. However this is not the case. having just called, the consultant stated that the application would be processed today pending receipt of the Tax Directive. When told it was submitted on Monday and after checking, she confirmed that it was received on 11 January already. I would like to know why this application has been sat on for 4 days since the tax directive has been received? Why we have to wait until Monday 18 January for disbur*****t to take place because all documentation has been received and completed in full. Withdrawing is not a decision taken lightly and done in light of C-19 leading to my wife's retrenchment. Although the amount is not substantial, it certainly will help so why are we being given the run around and having to follow up? Your consultants are very quick to make contact to add to portfolios, but there is a lack of urgency and willingness to assist when wanting to withdraw. Furthermore, attempts to escalate to a manager were unsuccessful as "the manager is not available" and will call you.. 3hours later and no call has been received. So if managers are providing this level of service, i cannot fault consultants because this is the work ethic and level of CS shown by their leaders. It is now the 15th working day since the application was submitted and confirmation received. Perhaps your policy documents should stipulate withdrawal timeframes in line with current practices and not what you aspire it to be or is this just the level of service provided when clientele needs to withdraw?
122 replies
115 months ago
Could it get any worse than this?
<p>i was called on the 26th from tel: ********** 499 from an outsourced call centre to increase my revolving credit facility. Upon accepting, I was informed i was approved subject to employment & salary confirmation. On the 31st I called, only to be told nothing is on system and my query would be escalated. I was also promised a call back the following the day. As this did not transpire, i called again today as my limit has not been increased yet. Again, this was sent to your credit department.</p> <p>I am appalled that Std Bank allows a 3rd party to act and make representations on its behalf, but that any captured information, is not available to the Std Bank consultant taking my call. I was informed that my limit would be increased within 5 days and even quoted a monthly repayment of just over R3000.00, should i use the entire amount. </p> <p>I find it frustrating that employment/ salary verification has not taken place yet and that i have to be the one running around for a facilty that was offered to me.</p> <p>if this is the way Std Bank treats prestige customers, what should ordinary customers come to expect? </p> <p> </p> <p>A commitment was made a consultant on behalf of std bank, a commitment i agreed to and expect the bank to honour as well. </p> <p>My details are</p> <p>MA Isaacs</p> <p>Acc ********** 08</p>
240 replies
117 months ago
Nothing prestigious about prestige banking
<p>Money deposited from a trading company more than10days ago has still not cleared. I've even emailed the transaction codes showing the deposits to the prestige banking address. Then since yesterday, I've not received OTP's leaving me unable to complete transactions. I've just spent a frustrating 20min on a call, shunted between departments and I'm no closer to finding out why my money hasn't cleared!<br />What's the point of having a prestige acc when this is the level of service and incompetence rendered?!<br />Please can I have response to when my money will clear and OTP's restored. The emails I sent has all the transaction codes and acc validation details.</p> <p>Awaiting your urgent response</p> <p>Thanks</p>
211 replies
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1 Star
7 (100%)