EM
Elizabeth M
Active since Sep 2016
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
BAD SERVICE OR RATHER NO SERVICE
I am experiencing immense frustration with Vodacom's service. I have been attempting to cancel my contracts for quite some time now, and I am yet to see any progress. Specifically, I have been trying to cancel the contract associated with the number 082 *** 6079 since July 2023, and I have provided Vodacom with the relevant proof thereof. Earlier this 2026, I also attempted to cancel two additional contracts, 082 *** 6079 (once again since 2023) and 082 *** 2417, without any success. I have attached some email correspondence detailing my follow-up attempts. On 28 November 2025 at 14:08, I spoke to Sicelo and requested the cancellation of all my accounts due to the lack of response to my previous requests. These accounts include 082 *** 7629, 082 *** 6079, and 082 *** 2417. Sicelo provided me with Reference Number 5-36170951363560 as proof of this request and assured me that he would escalate the urgent cancellation to management due to the numerous requests I had made. After all my attemps Vodacom upgrades department contacted me to offer upgrades on the contracts that were supposed to be cancelled. How is this even possible? I have emailed the cancellation to various email addresses provided to me by Vodacom self and phoned all possible numbers provided once again by Vodacom and still my contracts ARE NOT CANCELLED. Once again this month the payment went off my bank account and nobody at Vodacom cares. Due to my work responsiblities I am not able to go into a store, which should not be the excuse as this is why we can do these things either online or via phone. PLEASE HELP ME TO CANCEL MY CONTRACTS IMMEDIATELY
106 replies
17 months ago
UNACCEPTABLE SERVICE
I've addressed my complaint to Mowana spa and Gin School on 21 November and have not received ANY response from them. Not an acknowledgement or a sorry... Herewith my letter to them. I am writing to express my disappointment with the Spa & Gin Tasting Package we took for Anchor Stockbrokers. Our booking was confirmed on the 2nd of October and paid in full on the 3rd of October for the 20th of November from 12h00 onwards. Unfortunately, my/our experience did not meet the expectations I/we had based on our past experience and the description of the services and the reputation of the Indaba Hotel, Mowana Span and the Gin School. 1. Lunch The waiters were not friendly, and we almost had to beg them to bring us a drink. We had a lady that was late, and it was another mission to get her a drink. The one waiter then rumbled off the program and when I asked her to slow down and just wait 5 minutes till all guests have arrived, she was very unfriendly and said we must repeat to guest/s not yet at the table. 2. Spa The Spa treatments in general was good, but I’ve never heard that you put a man and woman into one room for a full body message if you don’t know if they are a couple and/or if they’ve specifically asked for it. I was placed in one room with the male member of our team (also our Financial Director) and did not appreciate it, and neither did he. We were not consulted on it and neither were we warned or informed of YOUR decision to place us together. We are both married and from different cultures. This was unacceptable behaviour and not expected from a well know spa like Mowana. Our FD was very upset and left directly after the message. 3. Gin Tasting @ Gin School On the afternoon before our Year End Spa & Gin Tasting (@the Gin School) had to take place you informed us that you are sorry, but you had a double booking. The only way that you can assist us is by slotting us in earlier the morning. I’ve numerous times told you that we can only be there at 12h00 for the spa treatments followed by the tasting experience. Both the spa and the gin school confirm availability and based on that we secured the booking. After the spa treatments no one knew where we are going, and I had to go and ask if someone is taking us to the Gin School or do we need to walk. The people at the front desk scrambled to find out what is going on as they did not know. After about 10 minutes they confirmed that they we are going to the Gin School and that the driver will pick us up in front of the Spa. Our company CEO was already at the Gin School waiting to join us as we were told that the tasting starts at 15h00 at the gin school. On arrival I found that there is no one and certainly no one is expecting us to be at the Gin School. Nothing was setup. In the past a Gin table was on the patio and a waiter will offer the guest craft gin (which we pay for) and they will chat informally about the gin before we enter the tasting room with all it ambiance, trimmings, etc. Needless to say, there was nothing of the sort. Once again no one knew where we are or should be going to. I then phoned Deborah, to find out what is going on. Deborah then told me oops, we are at the wrong place the tasting will take place in the ****tail lounge, but don’t worry we are just looking for a driver to come and pick you up. The impression that this left with us as a group and our CEO was not favourable. When we were dropped off at the ****tail lounge, they were unaware of us coming for the tasting. No prep was done for the group and our CEO and I landed up moving the tables and arrange seating for our group. The highlight of the tasting was the lady that presented the Gin’s to us. Due to her service we bought 8 bottles of gin. The overall service feels short of what I had anticipated. Poor customer service, support, various delays, inappropriateness, etc. I would appreciate it if you could address this matter and offer a resolution. I believe in giving Indaba, Mowana Span and Gin School a change to improve , and I hope that you will take this feedback seriously to ensure future customers receive the quality service they deserve. Thank you for your attention to this matter. I look forward to your response.
0 replies
23 months ago
BAD SERVICE OR RATHER NO SERVICE - ****?
I bought a pair of Orthopedic Sneakers online. They debited my card immediately but no invoice/proof of purchase. I mailed them, as there is no contact number on there website and just got an automated email. There support claim to be available 24/7 but believe me this is also not true. I hope I can get my money back...atleast. I will not recommend them.
0 replies
26 months ago
NO SERVICE DELIVERY
On 11 December 2023 Rasheed Petersen from Callforce contacted me regarding my contracts with CellC. I told him that I am happy with my contracted minutes and only need additional data as the 2GB data is to little for my needs. He proposed that he add 20GB to my contract. He confirmed in writing that my minutes will remain 900 minutes any-net voice bundle recurring and that the data will now be 20GB. Cost were confirmed in writing after our telephonic discussion. on 11 December 2023 I received a SMS that a certain amount of data was loaded after which he confirmed that this was prorata. Suddenly in the beginning of 2024 I got a message to topup my phone as I could no longer make calls. Having an open line this is not suppose to happen. After numerous calls I spoke to a Cell C Manager, Funanani, that promised to look into the matter and return my call. Needless to say I never heard from her again. After 2 weeks a call centre person phoned me to tell me that there is no such package. They will however contact Rasheed/Callforce and discuss and come back to me. I've tried to contact Rasheed without any luck on 19 Feb. Till date no one at CellC came back to me and I remain on a package that I did not sign up for and they don't care.
1012 replies
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1 Star
4 (100%)