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Ganas G
Active since Sep 2016
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7 reviews20 months ago
VMG Travel & Tours – Mpumalanga Trip, August 2024 - Disappointment
<div>Our experience with VMG Travel & Tours, managed by Mervin and Vanitha, was highly disappointing and frustrating. The trip was rushed, poorly planned, and fell short of expectations, making it difficult to fully appreciate the beauty of Mpumalanga. Firstly, the itinerary was not well thought out. We were given strict time limits for site visits, which were not communicated beforehand, leaving us unable to explore key attractions. The lack of effective communication was evident from the start; Mervin privately confirmed a pick-up time with us, only to change it later, causing significant inconvenience as we had already arranged transport based on the initial time. A key activity on the itinerary was a boat ride, which almost didn’t happen. Vanitha claimed that one of the boats was broken and could not accommodate everyone. However, when we spoke directly with the boating company, they insisted this was not true. Only after confronting Vanitha with this information did they manage to arrange a boat for everyone. The last-minute planning also led to missed itinerary stops, such as the Sudwala Cave, and instead, we were taken to random "on the way" locations, which felt like a waste of time. Moreover, it was evident that Mervin and Vanitha showed clear favoritism towards certain individuals on the tour, providing them with benefits that were not extended to others. If you’re not part of their inner circle, be prepared to feel sidelined. When we raised our concerns, we were met with unprofessionalism and emotional responses, making the remainder of the trip uncomfortable. Given the amount we paid for this trip, the service provided was far below acceptable standards. Based on this experience, I cannot recommend VMG Travels & Tours unless you are either related to or a close friend of the organizers.</div>
0 replies
20 months ago
VMG Travels & Tours – Mpumalanga Trip, August 2024 - Disappointment
Our experience with VMG Travels & Tours, managed by Mervin and Vanitha Govender, was highly disappointing and frustrating. The trip was rushed, poorly planned, and fell short of expectations, making it difficult to fully appreciate the beauty of Mpumalanga. Firstly, the itinerary was not well thought out. We were given strict time limits for site visits, which were not communicated beforehand, leaving us unable to explore key attractions. The lack of effective communication was evident from the start; Mervin privately confirmed a pick-up time with us, only to change it later, causing significant inconvenience as we had already arranged transport based on the initial time. A key activity on the itinerary was a boat ride, which almost didn’t happen. Vanitha claimed that one of the boats was broken and could not accommodate everyone. However, when we spoke directly with the boating company, they insisted this was not true. Only after confronting Vanitha with this information did they manage to arrange a boat for everyone. The last-minute planning also led to missed itinerary stops, such as the Sudwala Cave, and instead, we were taken to random "on the way" locations, which felt like a waste of time. Moreover, it was evident that Mervin and Vanitha showed clear favoritism towards certain individuals on the tour, providing them with benefits that were not extended to others. If you’re not part of their inner circle, be prepared to feel sidelined. When we raised our concerns, we were met with unprofessionalism and emotional responses, making the remainder of the trip uncomfortable. Given the amount we paid for this trip, the service provided was far below acceptable standards. Based on this experience, I cannot recommend VMG Travels & Tours unless you are either related to or a close friend of the organizers.VMG Travels & Tours – Mpumalanga Trip, August 2024 - Disappointment Our experience with VMG Travels & Tours, managed by Mervin and Vanitha Govender, was highly disappointing and frustrating. The trip was rushed, poorly planned, and fell short of expectations, making it difficult to fully appreciate the beauty of Mpumalanga. Firstly, the itinerary was not well thought out. We were given strict time limits for site visits, which were not communicated beforehand, leaving us unable to explore key attractions. The lack of effective communication was evident from the start; Mervin privately confirmed a pick-up time with us, only to change it later, causing significant inconvenience as we had already arranged transport based on the initial time. A key activity on the itinerary was a boat ride, which almost didn’t happen. Vanitha claimed that one of the boats was broken and could not accommodate everyone. However, when we spoke directly with the boating company, they insisted this was not true. Only after confronting Vanitha with this information did they manage to arrange a boat for everyone. The last-minute planning also led to missed itinerary stops, such as the Sudwala Cave, and instead, we were taken to random "on the way" locations, which felt like a waste of time. Moreover, it was evident that Mervin and Vanitha showed clear favoritism towards certain individuals on the tour, providing them with benefits that were not extended to others. If you’re not part of their inner circle, be prepared to feel sidelined. When we raised our concerns, we were met with unprofessionalism and emotional responses, making the remainder of the trip uncomfortable. Given the amount we paid for this trip, the service provided was far below acceptable standards. Based on this experience, I cannot recommend VMG Travels & Tours unless you are either related to or a close friend of the organizers.
0 replies
24 months ago
****MED: INSURANCE CLAIM
My Alarm System was struck by lightning on the 14th January 2024. I contacted the Branch Manager of ADT Richards Bay who directed me to their Technical Manager. Upon inspection of the damages on the 15th January 2024, I was advised by the ADT Team that my entire alarm system needed to be replaced. On receipt of ADT’s quotation, I verbally enquired if the new system would be the same as my old system. I was guaranteed the systems would be alike, with additional upgrades (this was not the case). I am not qualified in the security/alarm field and having been a loyal customer with the group over 30 years, I was comfortable that the ADT team was trustworthy to provide quality service in taking care of my situation with true and accurate information. Based on my trust in them I contacted my insurance company, and we signed off on the quotation and payment for the system. Immediately after installation and to date I have been communicating with the Team. I found differences between the new system to my old system. I contacted both the Technical Manager and Branch Manager at ADT Richards Bay expressing my disappointment and discontent with the new system. It was not user friendly and did not cater for my security needs which was a concern to my family and property. During this time, the ADT Team went back and forth trying to modify and configure the new system to get it to operate as close to the old system. The team also did not know how to program certain features. Calls were made, YouTube videos were being referred to. After this time, I realized that no progress was being made and that the system was unable to provide me with what I paid for. ADT was delaying and taking time with the back and forth. I once again contacted ADT’s Branch Manager requesting for their system to be removed and replaced to that of my old system since sufficient time was afforded to them to rectify this and no results were being made. He understood and agreed with me as my frustration around this was valid. I was informed that this matter needed to be taken up to Senior Management for approval. ALL COMMUNICATION WITH THE ADT TEAM WAS IMMEDIATELY AFTER INSTALLATION AND WITHIN THE 3 MONTH PERIOD. I am now being advised that the General Manager of ADT has decided not to approve this replacement, as it was brought to his attention 3 months after installation by his Branch Manager. This decision seemed to be further influenced as we had already signed the work order and made full payment after being verbally assured that the system will be sorted out. No investigation or concern in understanding the matter at hand was displayed. I have been communicating with the ADT Team since the installation and I have been patient and understanding. I have allowed ADT time to resolve the matter with no success. I paid ADT in Good Faith, with the hope that they would resolve the system as promised. ALL WITHIN THE 3 MONTH PERIOD, but Senior Management are declining the replacement. The ADT Richards Bay branch are fully aware of these issues I’ve experienced and agree that this needs to be replaced without further costs. However, Senior Management who are unaware of the groundwork offered, refuse to approve, or investigate customer issues under these circumstances. Given these events it leads to conclude that ADT do not value their customers (especially after payment was made). My experience with them have resulted in me questioning their ability as a security service provider. This is not only unreasonable but proves that ADT have no values or ethics in the service they provide to their clients. As highlighted extensively above, I have been assured multiple times that these issues would be resolved. As a result, I am disappointed and disgusted at the outcome of no attention to the circumstance and poor-quality service. I was falsely given assurance; clearly with the intent to deceive me into paying for a system that did not cater for my security needs. I find this to be unacceptable as I was ****med into a system that does not cater for my personal security.
53 replies
24 months ago
****MED: INSURANCE CLAIM
My Alarm System was struck by lightning on the 14th January 2024. I contacted the Branch Manager of ADT Richards Bay who directed me to their Technical Manager. Upon inspection of the damages on the 15th January 2024, I was advised by the ADT Team that my entire alarm system needed to be replaced. On receipt of ADT’s quotation, I verbally enquired if the new system would be the same as my old system. I was guaranteed the systems would be alike, with additional upgrades (this was not the case). I am not qualified in the security/alarm field and having been a loyal customer with the group over 30 years, I was comfortable that the ADT team was trustworthy to provide quality service in taking care of my situation with true and accurate information. Based on my trust in them I contacted my insurance company, and we signed off on the quotation and payment for the system. Immediately after installation and to date I have been communicating with the Team. I found differences between the new system to my old system. I contacted both the Technical Manager and Branch Manager at ADT Richards Bay expressing my disappointment and discontent with the new system. It was not user friendly and did not cater for my security needs which was a concern to my family and property. During this time, the ADT Team went back and forth trying to modify and configure the new system to get it to operate as close to the old system. The team also did not know how to program certain features. Calls were made, YouTube videos were being referred to. After this time, I realized that no progress was being made and that the system was unable to provide me with what I paid for. ADT was delaying and taking time with the back and forth. I once again contacted ADT’s Branch Manager requesting for their system to be removed and replaced to that of my old system since sufficient time was afforded to them to rectify this and no results were being made. He understood and agreed with me as my frustration around this was valid. I was informed that this matter needed to be taken up to Senior Management for approval. ALL COMMUNICATION WITH THE ADT TEAM WAS IMMEDIATELY AFTER INSTALLATION AND WITHIN THE 3 MONTH PERIOD. I am now being advised that the General Manager of ADT has decided not to approve this replacement, as it was brought to his attention 3 months after installation by his Branch Manager. This decision seemed to be further influenced as we had already signed the work order and made full payment after being verbally assured that the system will be sorted out. No investigation or concern in understanding the matter at hand was displayed. I have been communicating with the ADT Team since the installation and I have been patient and understanding. I have allowed ADT time to resolve the matter with no success. I paid ADT in Good Faith, with the hope that they would resolve the system as promised. ALL WITHIN THE 3 MONTH PERIOD, but Senior Management are declining the replacement. The ADT Richards Bay branch is fully aware of these issues I’ve experienced and agree that this needs to be replaced without further costs. However, Senior Management who are unaware of the groundwork offered, refuse to approve, or investigate customer issues under these circumstances. Given these events it leads to conclude that ADT do not value their customers (especially after payment was made). My experience with them have resulted in me questioning their ability as a security service provider. This is not only unreasonable but proves that ADT have no values or ethics in the service they provide to their clients. As highlighted extensively above, I have been assured multiple times that these issues would be resolved. As a result, I am disappointed and disgusted at the outcome of no attention to the circumstance and poor-quality service. I was falsely given assurance; clearly with the intent to deceive me into paying for a system that did not cater for my security needs. I find this to be unacceptable as I was ****med into a system that does not cater for my personal security.
0 replies
25 months ago
Poor Customer Service - Return of Device
We purchased a handheld massage machine on Saturday (30th March 2024) at Gateway Mall Umhlanga. On the day we were advised by the sales consultant (JP) that if we were not happy with the machine we could return it, with no additional costs. We purchased the machine in good faith and believed that all was fair and true. He further advised that he didn’t have a black machine and if we took the one he had in stock, we could swap it at any time (refer to invoice). Now we are being referred to the terms and conditions. We contacted JP on 03rd April 2024, to let him know that the machine was not working properly as it makes a strange noise and that we would like to return it (REASON FOR RETURN). JP then referred us to the Head Office. Upon contacting the Head Office, we spoke to Michelle who advised that a 10% handling fee will be charged. I do understand that your terms and conditions state 10% handling fee; but under our circumstances, I find that we were falsely given assurance, clearly with the intent to deceive us into purchasing the machine. This is not only unreasonable but proves that customer service within Electromedics has no value or ethics. I am very disappointed and disgusted at the service, since we were assured that no charges would be applicable.
53 replies
55 months ago
Awesome customer service
Central Panelbeatesr Durban has been exceptional with the service, updates and repairs to my vehicle. A special thanks to Michelle Harilall who has given us not just personal customer service but attention to detail. To Wayne Atkinson, our gratitude and appreciation goes out to you as well. THANK YOU SO MUCH !
53 replies
116 months ago
R800 Claim
<p>I challenged Outsurance to beat my current car insurance , which they where unable to beat. Thus they honoured there policy. The claims guy handle my case efficently.</p>
53 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)