VM
victor M
Active since Sep 2016
63
Reviews
0
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Reviews
63 reviews3 months ago
Disappointed again
Dear Vodacom Management / Customer Experience Escalations, I am writing to formally escalate my complaint regarding the continued poor service and unprofessional conduct I experienced at the Vodacom Vincent Park store. I purchased and paid in full for a handset on 18 December 2025. I was advised by the consultant, Lulu, that the phone would take 2–3 working days to be available. Instead, I only received an SMS on 07 January 2026 instructing me to come and collect the device — an unreasonable delay with no prior communication or updates. Upon receiving the SMS, I immediately went to the store. I walked directly to the back counter where Lulu, the same consultant who handled my original order, was present. This is the same consultant I had previously complained about for being on a personal call while on duty. I greeted her politely. She deliberately ignored me and remained silent. Her attitude was clearly hostile and dismissive, seemingly because I had previously logged a complaint. I would like to ask: Is it not part of Vodacom’s customer service training to greet and acknowledge customers? I would appreciate being educated if this behavior is considered acceptable. Another consultant, Sol, eventually assisted me. While I did receive the phone, the service was once again incomplete and unacceptable. I was not informed about the warranty, guarantee, or basic usage guidance, including charging instructions. No explanation was given at all. This raises serious concerns about: Staff attitude and professionalism Lack of customer care training Failure to communicate delays Inability to handle even simple customer queries Apparent lack of accountability at store level I also want to know who the store manager is, as my previous complaints were clearly not addressed. Even a basic request for an update could not be handled properly. I am requesting a formal response outlining: What action is being taken regarding the conduct and attitude of the consultant Lulu What corrective steps are being taken at Vodacom Vincent Park to prevent this behavior Confirmation that this matter has been escalated to store and regional management This entire experience has caused unnecessary inconvenience and frustration. Vodacom’s brand promises far better service than what I have received. I expect this complaint to be taken seriously and addressed urgently. Regards, Victor Mooi
56 replies
4 months ago
poor customer service
Urgent follow‑up on phone order from 18 December 2025 – unacceptable service, escalation Dear Vodacom Vincent Park management / Retail Customer Escalation Team, I am writing to formally follow up on my phone order placed on 18 December 2025, for which I paid in full at the store. I was promised delivery within 3–5 days, yet I am still waiting for the device with no communication or update from your side. What has made this situation even more unacceptable is the treatment I have received at the store: I was questioned repeatedly by a staff member at reception, being asked who assisted me and the race of that person. This line of questioning is inappropriate and has left me feeling disrespected. I have been sent around for answers that the store staff should be providing directly. There has been no proactive communication from Vodacom despite the original promise to keep me informed. Because of the ongoing delay and the poor attitude and service, I must insist on an immediate resolution. I am prepared to take this matter further, including referring it to the ombudsman, if it is not resolved swiftly. Therefore, I need, as a minimum: A clear, written status update on my phone order today, including the exact reason for the delay. A firm delivery or collection date within the next 24–48 hours, or confirmation that the order will be cancelled and a full refund processed without further delay. Please treat this as urgent and respond without delay. I expect a reply by close of business today or by tomorrow morning at the latest. Thank you for your prompt attention to resolving this matter. Kind regards, Victor Mooi 0817383526
56 replies
4 months ago
disappointing servjce
Dear Vodacom Customer Care, I am writing to formally lodge a complaint regarding a phone order I placed and fully paid for last week at the Vodacom Vincent Park store. I was clearly advised that my phone would be ready for collection by Tuesday. However, to date, I have not received my phone, nor have I received any updates or communication regarding the delay. This lack of feedback is extremely frustrating, especially considering that full payment was made upfront. In addition, I am very disappointed with the level of customer service at the Vodacom Vincent Park store. During my visit, staff members were engaged in personal family video calls while on duty, and no one attended to me when I walked in. This behavior is unprofessional and unacceptable. I urgently need this phone and would appreciate immediate assistance, clear communication, and an update on when my order will be fulfilled. I expect Vodacom to uphold acceptable service standards and resolve this matter as soon as possible. I look forward to your prompt response and a swift resolution. Kind regards, Victor Mooi 0817383626
221 replies
5 months ago
pathetic
Dear MaxLaw Management Team, I am writing to lodge a formal complaint regarding the unacceptable conduct and misleading information I received from your consultants, specifically Slindile Nxumalo and Armani. I was initially contacted and promised assistance with securing a loan, which is the only reason I agreed to proceed. At no point was I informed that your intention was to place me under debt review. This is clear misrepresentation and highly *********. In addition, my mother’s money was taken under false pretenses, and despite the service not being what was agreed to, your team now refuses to refund her. This behavior is unacceptable and dishonest. What concerns me even more is that every time I request call recordings, your consultants avoid the request, transfer me around, or end the conversation. It is clear that they are running away from providing the call recordings because they know the information given was misleading. Furthermore, the agents I have dealt with — especially Armani — have been rude, unprofessional, dismissive, and poorly trained. The level of disrespect and lack of accountability is unacceptable. I am demanding the following: An immediate refund of the money taken from my mother. A full written explanation for the misrepresentation. Access to all call recordings, without delay. Confirmation of the disciplinary and corrective action that will be taken against the consultants involved. If this matter is not resolved urgently, I will escalate it to the National Credit Regulator, the Consumer Protection Ombudsman, and any other relevant oversight authorities without hesitation. I expect a formal response within 48 hours. Regards, Victor Mooi
0 replies
6 months ago
Compliment and Appreciation for Excellent Service – Nikiwe Titus
Dear Regynyss Business School Team, I hope this message finds you well. I would like to take a moment to express my sincere appreciation for the outstanding service I received from Ms. Nikiwe Titus earlier today. What an absolute pleasure it was speaking with her — she was warm, insightful, and incredibly professional. I’ve been wanting to continue with my studies and pursue my postgraduate qualification after completing my BA in Accounting, and Nikiwe made the entire process seamless. She patiently guided me through every step, provided clear and detailed information, and made what could have been a complicated process feel effortless. I don’t know who she reports to, but I sincerely hope this message reaches them. Nikiwe is a true asset to your institution — the kind of professional who not only represents your brand with excellence but also inspires confidence in prospective students. She’s the reason I’ve chosen to give Regynyss Business School a chance. Please extend my gratitude to her and the team. People like Nikiwe deserve recognition — and in my opinion, a well-deserved raise! Thank you, Nikiwe Titus, for your kindness, professionalism, and passion. Keep up the excellent work. Warm regards, Victor Mooi
71 replies
6 months ago
: URGENT COMPLAINT: My WiFi Has Been Wrongfully Disconnected Despite Full Payments
Dear Herotel Support, I am beyond frustrated and extremely disappointed with the constant issues I am facing with my WiFi service. My account is fully paid up, yet my connection has been wrongfully disconnected — this is completely unacceptable! I made a payment of R1,200 on the 29th of August (covering two months’ service) and another payment of R610 on the 2nd of October. My monthly fee is R600, and I have never missed or delayed a single payment. There is absolutely no excuse for my service to be suspended. I work remotely, and your repeated service interruptions are directly impacting my ability to earn an income. This is causing me serious inconvenience, financial loss, and unnecessary stress. I am paying for a service that I am not receiving, which is unacceptable and unfair. I demand that my WiFi service be restored immediately and that my account be corrected to show all payments made. I also expect a clear explanation for this ongoing problem and assurance that it will not happen again. If this matter is not resolved immediately, I will have no choice but to escalate this complaint to ICASA and take it further if needed. I expect a prompt response confirming reconnection today. Regards, Victor Mooi
0 replies
7 months ago
RSAWEB Shameful Service – Paid for Fibre on 20 August and Still Nothing!
RSAWEB Shameful Service – Paid for Fibre on 20 August and Still Nothing! I am outraged at the complete lack of service and professionalism from RSAWEB. I placed my fibre order and paid in full on 20 August 2025. I followed up on 8 September 2025 and received no response whatsoever. Today, 15 September 2025, I still have no fibre, no updates, and no explanation. This is disgraceful. I am paying for a service that RSAWEB has failed to deliver, and their silence is insulting. I trusted this company to provide a basic service — they have utterly failed. I demand: Immediate action to complete my installation. A detailed explanation for the unacceptable delays and total lack of communication. If this is not resolved within 48 hours, I will escalate to: ICASA (consumer@icasa.org.za ICASA CEO (ceo@icasa.org.za ICASA Chairperson (chairperson@icasa.org.za Consumer Protection authorities RSAWEB, your behavior is unprofessional, *********, and completely unacceptable. I will also share this experience widely so that others are warned about this shocking level of incompetence. Fix this now — I will not be ignored! Victor Mooi 081 738 3526
106 replies
8 months ago
PATHETIC
Good Afternoon Admin, I am extremely disappointed with the way my account has been handled. On 22 August 2025 at 09h50, I received a call from one of your agents regarding a payment arrangement. During that call, we clearly agreed that the first debit order would only take effect in October 2025. Despite this agreement, on 28 August 2025, two unauthorized debits were processed from my account: R795.00 R1,500.00 (seconds later) This action directly contradicts the arrangement made and has left me in a financially difficult position. Due to these deductions, I am now unable to pay my rent and other critical obligations for the month. This situation is not only unacceptable but has caused me significant inconvenience and distress. I therefore require the following without delay: Immediate reversal/refund of the amounts deducted in error. Compensation for the inconvenience caused, as my debit orders could not be honored due to your error. A copy or confirmation of the call recording made to Mr. Sibusiso Williams on 22 August 2025 at 09h50, which will clearly prove the arrangement agreed upon. I expect urgent resolution and written confirmation of corrective action within 48 hours. Should this matter not be resolved promptly, I will have no choice but to escalate it to the relevant authorities and regulatory bodies. Kind regards, Mr. Sibusiso Williams Cell: 061 726 6120 Would you like me to also add a line about reporting the matter to your bank and the Ombudsman for Banking/Financial Services in case they delay or ignore your request? That usually makes companies act faster. You said: sibusisowilliams1@gmail.com ChatGPT said: Perfect — thanks for sharing your email address. Here’s the final strict email with your contact details included: Subject: Urgent: Incorrect Debit Order Deduction & Request for Compensation Good Afternoon Admin, I am extremely disappointed with the way my account has been handled. On 22 August 2025 at 09h50, I received a call from one of your agents regarding a payment arrangement. During that call, we clearly agreed that the first debit order would only take effect in October 2025. Despite this agreement, on 28 August 2025, two unauthorized debits were processed from my account: R795.00 R1,500.00 (seconds later) This action directly contradicts the arrangement made and has left me in a financially difficult position. Due to these deductions, I am now unable to pay my rent and other critical obligations for the month. This situation is not only unacceptable but has caused me significant inconvenience and distress. I therefore require the following without delay: Immediate reversal/refund of the amounts deducted in error. Compensation for the inconvenience caused, as my debit orders could not be honored due to your error. A copy or confirmation of the call recording made to Mr. Sibusiso Williams on 22 August 2025 at 09h50, which will clearly prove the arrangement agreed upon. I expect urgent resolution and written confirmation of corrective action within 48 hours. Should this matter not be resolved promptly, I will escalate it to the relevant authorities, including my bank, the Ombudsman for Banking Services, and the National Credit Regulator. Kind regards, Mr. Sibusiso Williams Cell: 061 726 6120 Email: sibusisowilliams1@gmail.com
0 replies
9 months ago
pathetic service
Dear PEP PAXI Management Team and CEO, I am writing this formal complaint to express my outrage and extreme disappointment with the unacceptable service received from PAXI regarding parcel D611127821514. The parcel was dropped off on 08 July 2025 with a promised delivery time of 3 to 5 working days. Today, 18 July 2025 (10 working days later), the parcel has still not been delivered, and your communication has been vague, dismissive, and unhelpful. Your only update was: “PAXI :) Parcel D611127821514 is slightly delayed. We're working hard to deliver your parcel ASAP. SMS will be sent upon arrival. Thank you for your patience!” Slightly delayed? This is double the promised time frame, and your so-called “hard work” has resulted in zero progress or real feedback. According to your system: Destination: P8601 PEP CAPE TOWN GOLDEN ACRE Estimated delivery date: 15 July 2025 It is now 18 July 2025, and still nothing. What is going on? What kind of pathetic service is this? This delay has caused serious consequences. The items were urgently needed by my little sister, who is a university student in Cape Town. Because of this delay, she has fallen ill, and we now face additional medical expenses. We demand the following immediately: Immediate delivery of the parcel without any further excuses or delays. A full written explanation of why this happened and why no proactive communication was provided. Compensation for the delay and inconvenience caused, including coverage for the additional costs incurred (medical fees and transport costs). A clear commitment to improving service standards to prevent future failures. This level of negligence and disregard for customers is unacceptable for a major retailer like PEP. If this issue is not resolved within 24 hours, we will escalate this matter through: ✔ The Consumer Protection Act authorities ✔ Social media platforms, tagging PEP, PAXI, and the CEO ✔ News and consumer watchdog programs We are tired of empty apologies. We want action, accountability, and compensation. This complaint is directed to the highest level, including the CEO of PEP, as this reflects a systemic failure in your service delivery and customer care. I expect an urgent response and resolution within 24 hours. Sincerely, Victor Mooi 0817383526
0 replies
9 months ago
PATHETIC SERVICE
Dear PEP PAXI Management Team and CEO, I am writing this formal complaint to express my outrage and extreme disappointment with the unacceptable service received from PAXI regarding parcel D611127821514. The parcel was dropped off on 08 July 2025 with a promised delivery time of 3 to 5 working days. Today, 18 July 2025 (10 working days later), the parcel has still not been delivered, and your communication has been vague, dismissive, and unhelpful. Your only update was: “PAXI :) Parcel D611127821514 is slightly delayed. We're working hard to deliver your parcel ASAP. SMS will be sent upon arrival. Thank you for your patience!” Slightly delayed? This is double the promised time frame, and your so-called “hard work” has resulted in zero progress or real feedback. According to your system: Destination: P8601 PEP CAPE TOWN GOLDEN ACRE Estimated delivery date: 15 July 2025 It is now 18 July 2025, and still nothing. What is going on? What kind of pathetic service is this? This delay has caused serious consequences. The items were urgently needed by my little sister, who is a university student in Cape Town. Because of this delay, she has fallen ill, and we now face additional medical expenses. We demand the following immediately: Immediate delivery of the parcel without any further excuses or delays. A full written explanation of why this happened and why no proactive communication was provided. Compensation for the delay and inconvenience caused, including coverage for the additional costs incurred (medical fees and transport costs). A clear commitment to improving service standards to prevent future failures. This level of negligence and disregard for customers is unacceptable for a major retailer like PEP. If this issue is not resolved within 24 hours, we will escalate this matter through: ✔ The Consumer Protection Act authorities ✔ Social media platforms, tagging PEP, PAXI, and the CEO ✔ News and consumer watchdog programs We are tired of empty apologies. We want action, accountability, and compensation. This complaint is directed to the highest level, including the CEO of PEP, as this reflects a systemic failure in your service delivery and customer care. I expect an urgent response and resolution within 24 hours. Sincerely, Victor Mooi
0 replies
Review Distribution
5 Star
1 (1.5873015873015872%)
4 Star
1 (1.5873015873015872%)
3 Star
1 (1.5873015873015872%)
2 Star
0 (0%)
1 Star
60 (95.23809523809524%)