NT
Nolwazi T
Active since Oct 2016
6
Reviews
0
Industries
Reviews
6 reviews19 months ago
Ncumisa was fantastic
Ncumisa was fantastic. She was patient and confirmed all policy cover details and was able to assist me with getting a premium discount. Really appreciate it. Thank you
53 replies
25 months ago
Shocking service from MTN South Africa!
I would rate my recent interaction a ZERO (O) if that was possible. I have been on a vodacom line to MTN since 12h21 today. Literally for 1 hour! I am unable to dial MTN from my phone therefore using Vodacom. Its been a back and forth with 4 customer service advisors to no avail. I cannot call the technical line directly because they dont get a number and as such I could only be transferred by customer service and the line went dead with each transfer attempt. 52 minutes later I was able to get through to technical who gives 2 conflicting messages (1) you don't have VOLTE, ask customer support to add it (2) you have VOLTE ask customer support to deactiviate it. Furthermore, they can do this on their side only Customer support can update profiles. So I was back with the lengthy menu prompt and holding for customer support only to be asked what does that mean. For the life of me i am at the end of my tether and still cannot use my phone. Will someone from MTN help me resolve this PLEASE!
106 replies
41 months ago
Angry Mother
Good evening I want to lodge a formal complaint of an incident that took place this evening 15 Dec 2023 at the Northgate Cinemax. I dropped my kids (x6) at 20:15 for the Avatar movie showing at the same time. The kids were told they can’t watch a movie that’s already started but were intentionally sold tickets for 19:45 (a whole hour later). Purposefully because Cinemax doesn’t refund tickets where movies have started longer than 45 minutes. How convenient! The kids highlighted that the movie started almost an hour ago and what they wanted was 20:15 and would rather get a refund. At which point there were exchanges and snide comments said to children between the ages of 9 and 19 years of age. This is when they decide to call me to help. I drove through because none of the staff wanted to take the phone to talk to me. The manager at the desk on this night advised that they dont sell movies that have already started and they don’t refund. This is preposterous given that they sold the kids an hour old movie knowing full well their own rules and that they don’t refund. This is an abuse of authority and is exploitation and quite frankly shocking customer service. Needless to say I am quite angry and my kids still in shock at the mistreatment having being called ‘these white kids’ because they don’t speak vernacular but were brave enough to standup for themselves. Furthermore being bullied to buy snacks because Cinemax doesn’t sell tickets without snacks. What nonsense!! With snide comments that how do they purchase 6 tickets and can’t afford snacks. Saying that ‘bayaphapha, bavele babona imoto bagcumkela’. Really! Such speech targeted at kids between 8 and 19 years! Your staff should be ashamed! It’s disturbing that we cannot trust the adults who are entrusted to operate this facility in the absence of the owners. Where we send our children on their own thinking they will be safe and free from chancers and crooks. After demanding a refund - I was given the torn ticket to redeem on another day. I had to insist that the manager and other staff write and commit their names, contact details so that I don’t struggle when I return to redeem these torn tickets which they refused to reprint or give me something decent. See attached Thato, Derrick and Njabulo - shocking pathetic service. The snide comments and rhetoric targeted at minors is disgusting. Thank you Ntokozo Chabalala for being empathetic and caring and showing remorse and willingness to help resolve this. It was important for me to make you aware and to alert your management team/owners of this unbelievable staff behavior and to show you this dilapidated ticket. I don’t want drama when I come redeem these tickets. Angry Mother!
0 replies
78 months ago
Shoddy Service!!!
Shoddy customer service and experience. On the 2nd of November I placed and paid for a garment online. Selected an express delivery option knowing that I have an event in 3 weeks that I needed to get ready for. On the 12th of November having heard nothing since then, I followed up. Mind you the Customer Care line 0860 018 014 either never rings or simply rings twice and drops. After numerous emails to the email address info@forevernew.co.za still I have received no joy and met with dead silence. My function is 2 days away. What disappointing and shoddy service Forever New!!! Order number for anyone who cares: 320028738
105 replies
116 months ago
Labour Centre - Sandton
<p>i have been trying, unsuccessfully, since June 2016 to claim unemployment benefits from the DOL. I have been requested twice to submit addiotnal information - first time taken, second time told it was not necessary - and to date I am unable to resolve whatever their concern is in order for me to receive my benefits. I have spent endless hours on different days trying to resolve this to no avail. i have written to the centre manager to complain and my emails are not answered. dont even get me started on the call centre number that is never answered when you call. on logging onto my online proifle today i see that my claim was cancelled due to additional information not submitted. now i am baffled as i have submitted this information to various persons whilst others have refused it. i dont know anymore. will someone please care enough to help</p>
0 replies
116 months ago
Discovery Health - Refusal to terminate membership
<p>I have been trying to leave Discovery simcce 30 July 2016. I spoke to various consultants from whom i received various advises on how to go about this. Needless to say I was penalised for the incorrect advise given in terms of required termination notice. Terminattion is revoked due to incorrect advise and membership reinstated. Subsequently i was debited, reimbursed and debited for various amounts to which nothing was ever explained to me. After spending hours on the phone trying to establish what was happening - my membership is suspended and i am told i am unable to leave discovery until the outstanding fees are paid. Fees are paid including for the month on which my membership was suspended (dont know why they can suspend membership but you still get billed for a no cover month) but still various unexplained debits occur on my bank account with no explanation. i try again to terminate membership, again receive a confirmarion of termination - this time 30 days notice as per the required termination period. end of Septermber again i am debited and on checking my online profile - the membership was reinstated and again without any conversation. i am fed up and highly frustrated. again it will be me calling discovery and speding endless minutes on the phone as i am transferred from pillar to post. Dealing with discovery has been a draining nightmare. will someone care enough to resolve this!!</p>
106 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (83.33333333333333%)