Active since Oct 2016
7
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7 reviews3 weeks ago
Payjoy ****med me legally
I "bought" a phone for my son today using Payjoy. When reviewing the contract I noticed that it is a lease agreement and not a credit agreement. Furthermore clause 18 states that at the end of the agreement I must buy the phone from Payjoy at a market related or return it to them. This was not how I understood it and this clause was never explained to me by the salesperson at Incredible Connection. So for a phone that costs R2799 I am going to pay more than R6000 rand during the 9 months payment period, and then I still have to buy it from Payjoy. I have been misled, I think this is a legal ****. Also, the advertising is misleading, making it sound like a credit agreement when it is actually a lease/rental agreement.
1 reply
14 months ago
I was helped in a fr...
I was helped in a friendly and efficient way.
1 reply
38 months ago
Automatic renewal of MS Office 365 subscription through Mweb.
I have a Microsoft Office 365 subscription through Mweb. Last year (2022) I received a notice to renew my subscription, which I did, only to find out that it had already been renewed . I could not cancel, as the penalty was close to a full year's subscription. So I paid for 2 subscriptions the whole year. This year (2023), wanting to avoid a recurrence of the same, I phoned on 4 April ( the last day of one of the subscriptions), to cancel it . I was assured that I would only have to pay one month ( I pay monthly) and that thereafter the subscription would canceled. However, when I got the cancellation quotation, I was quoted R1220.00, effectively putting me in exactly the same situation as last year. I did not get any notification of this and I never agreed to it being automatically renewed. I tried to solve this issue telephonically, but to no avail. This is totally unacceptable. There shouldn't be an automatic renewal clause that I did not agree to. Nico Kruger
0 replies
76 months ago
Masterpass Snapscan refund
I wrote a review earlier relating my experience of being incorrectly debited after using Snapscan on my masterpass app. The transaction was reversed on 14/02/2020. The money has still not been refunded. Poor show Standard Bank. Of course it's month end now and when my debit orders bounce it will be my fault and I will have to pay R150 a pop. The amount in question is R3300.00. I have tried the standard bank call centre and was given the runaround by clueless call centre agents. Please, I need this money urgently.
3 replies
77 months ago
Account incorrectly debited after Snapscan transaction.
I paid for a cappuccino with Snapscan. The price was R33.00. My account was debited for R3300.00. It was not the coffee shop's fault. Somehow two extra zeroes got added when I paid. It is not possible to reverse a transaction on Snapscan.
1 reply
118 months ago
My parcel lost in space
<p>I am a musician . I ordered new strings online from the USA . This is a big expense for me . The parcel left the USA on 20/08/2016. I still haven't received it. The post office, as well as their customs department, are unable to help me because their system isn't picking up the tracking number. So the only conclusion I can make is that my parcel is lost . I get a feeling of inertia when dealing with SAPO officials Value : R3200. I know now that next time I must use a courier and not the post office.</p> <p> </p>
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
3 (42.857142857142854%)
1 Star
1 (14.285714285714286%)