NL
Norberto L
Active since Oct 2016
5
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0
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Reviews
5 reviews81 months ago
How Netflorist sabotaged my 3800+ ZAR floral birthday present.
I bought a 3800 ZAR combo - flowers, card, balloons - for a birthday. The order was placed on the August 21st, the birthday was on August 23rd. As I was going through the order I missed the point in which one can choose the date of delivery. When I thought I was going to get a chance to choose, the order was closed and the delivery date was August 22nd. So I tried to call but the shop was closed. I sent an email warning of the mistake and asking to reschedule delivery on the right day. Nobody read the email and the flowers were delivered one day earlier, much to my embarrassment. On top of this, the recipient received two cards instead of one: and the message inside was wrong, as icons were replaced by question marks, completely altering the sense of the message. In the morning of August 22nd I called to complain and, after many pointless interactions, in the late afternoon we finally agreed that they had, infact, disregarded their own emails and disrupted my birthday surprise. So they agreed to resend flowers the next day (the previous ones had rightfully been discarded and the incident obviously had had a negative impact on the recipient). I chose a different composition of flowers, drafted a message of apologies for delivery to the recipient and sent an email to Netflorist requesting for the delivery to take place on the morning of the following day (August 23rd). I also asked to please receive confirmation ASAP. The company didn’t answer back and I - again - went through a painstaking process to get hold of a manager. By the time I did, at 12:30 of August 23rd, I discovered that the company did not at all intend to make up for its mistake by resending the flowers I had paid for: all they would do was to send a 1000 ZAR bunch of flowers of their choice. Extremely unhappy with their belated and minimal “solution” to the mess they had made, I decided NOT to trust them further and, in order not to worsen things with the recipient I told them NOT to proceed with their offensive and unacceptable “solution”. I had paid 3800 ZAR and would not settle for anything less, since their carelessness had already disrupted my plans, had made the recipient think that I didn’t care enough to check on the right birth date, and had conveyed confusing signals by adding question marks on a personal note of wishes. Moreover, by not answering until so late in the day - the birthday was on the 23rd - Netflorist made it impossible for me to even try to schedule a new delivery through another shop. Netflorist has proven to be unprofessional, unreliable, untrustworthy and uncapable of making up for its mistakes in a responsible manner. I strongly suggest using a different shop for your business. I am surely NOT going to use their services again.
105 replies
82 months ago
a first-class awning, pergolas, blinds company in Gauteng
I have sourced from Ideal Awnings several extremely good products, manufactured using upper-tier materials and components and patiently custom-made to suit my needs. They have been assembled with care and made to last, adopting innovative, state-of-the-art solutions such as seamless and staple-free (more durable and rust-free) design. A special praise to management, readily available to accommodate different options and always there for me, whenever I’ve had a question for them.
0 replies
116 months ago
Continued blocking of emails. Embarrassing service.
<p>Vodacom continues to block my forwarded emails on the grounds that they are "unsolicited bulk emails". How can people PAY for this kind of service? I have posted a previous review and received assurances that Vodacom would make contact with me. THEY HAVE NOT. This is the excellence of SA telecommunications.</p>
53 replies
116 months ago
High prices but NO SERVICE
<p>I bought a very high-end product from Miele, one of their high-tech washing machines. They cost a lot more than any other make but I was convinced that supposedly higher price comes with higher quality and better service.</p> <p>Instead, only a year after I bought it, the rubber gasket which seals the door during the washing in order to prevent water from trickling out cracked, thus making it impossible to do the washing without water spreading on the floor.</p> <p>I called Miele and a few days later, on Sept 21st, I received a visit from a technician who said that the spare part was not available at the store and that it would have to be procured from abroad. This, he said, would take from a week to 10 days. I said that it was unacceptable to have to wait for such a long time after having paid a significant amount of money for their product. He noted that the reason was that the spare part needed to come from abroad and I answered that there are faster ways to ship an item -- if only Miele would pay for express shipping. The fault should not even have happened so I would not find it reasonable to make me wait for such a long time. I asked the technician to get a manager to call me. When I saw that no one was calling back, I called Miele. I asked for the manager and was bounced by 4 different people. The last one just hung up on me. I called back again and after being bounced by three more people I managed to talk to someone who assured me that he would get the manager to call me back. He took all my data (name, phone number) and told me to wait.</p> <p>I am still waiting for that phone call, and my washing machine is still waiting to be serviced, on the 4th of October. If this is the Miele excellency, I will gladly do without it when I decide to buy my next appliance. It will most certainly NOT be a Miele product.</p>
106 replies
116 months ago
Vodacom blocks my emails as if I were sending bulk messages. Which I am not.
<p>Vodacom blocks my emails as if I were sending bulk messages. Which I am not. Every time I forward a message which had previously been sent to me by someone, I get this message from Vodacom:</p> <p> </p> <p>-----------------------------------------------------------------------------------------------------------------</p> <p>A message from ********** />to: ********** <p>was considered unsolicited bulk e-mail (UBE).</p> <p>Our internal reference code for your message is 23629-05/Uj69ym42pR1y</p> <p>The message carried your return address, so it was either a genuine mail<br />from you, or a sender address was faked and your e-mail address abused<br />by third party, in which case we apologize for undesired notification.</p> <p>We do try to minimize backscatter for more prominent cases of UBE and<br />for infected mail, but for less obvious cases some balance between<br />losing genuine mail and sending undesired backscatter is sought,<br />and there can be some collateral damage on either side.</p> <p>First upstream SMTP client IP address: [41.13.36.218] <br />According to a 'Received:' trace, the message apparently originated at:<br /> [41.13.36.218], [192.168.43.93] unknown [41.13.36.218]</p> <p>Return-Path: ********** />From: ****************** ********** />Message-ID: ********** />Subject: Fwd: ******************</p> <p>Delivery of the email was stopped!</p> <p>-----------------------------------------------------------------------------------------------------------------</p> <p> </p> <p>This is unacceptable and a symptom of very poor quality service.</p>
212 replies
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