Active since Oct 2016
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11 reviews70 months ago
Finrite terrible service
I have submitted my query through the call center,Twitter and emails to no assistance at all!13 May Siyabonga said I would get sms confirmation in 48 hours, never happened. Gugulethu on 19 May couldn’t confirm correct excess amount, manager Tshepo Mabe couldn’t send email with excess and banking details. 28 May Ntombi Mathe promised email but wasn’t received. Sent email request to info@finrite.co.za no reply or acknowledgment. Instore agent advised I email to telkomstores@finrite.co.za still no reply or acknowledgement
0 replies
71 months ago
Disappointing service!!!
I’ve been waiting for orders since before lockdown no delivery but people who ordered in the last couple of days are receiving their orders. One of my orders was at the courier on 26/03/2020 but still not delivered even after lifting of the ban!! My kettle was supposed to be delivered 29/05/2020 but no delivery and I can’t even track it online!!!
0 replies
72 months ago
Horrible client service for claims
I submitted a claim 2 weeks ago and I haven’t received any correspondence from finrite. When I call them the agents want to give me banking details over the phone but can’t send an email or sms! I asked the manager for a confirmation email with excess amount and banking details and he also couldn’t send an email. This is dodgy and we can’t afford to be swindled especially now!
105 replies
112 months ago
Fed up!
<p>IM DONE TRYING TO REASON WITH YOUR RUDE INCOMPETENT STAFF I AM RRPORTING YOUR DAY LIGHT ROBBERY TO THE CONSUMER PROTECTION AND ANY OTHER FORUM I CAN FIND.</p> <p> </p> <p>PATHETIC!!!</p>
56 replies
112 months ago
There was no attempt to call nor message sent again
<p> <br /> </p> <p><br />From: Thandi Morake (TME)<br />Sent: Thursday, January 26, 2017 8:37 AM<br />To: Zanele Bukali (ZC)<br />Subject: CALLBACK CASE ********** 2</p> <p><br /> <br />Good Day</p> <p> </p> <p>Hope this finds you well</p> <p> </p> <p> </p> <p>Please assist by calling back the customer in connection with the case that was opened about a spend limit. customer says that they refuse to pay and still be debited for what was cancellen. Please call the customer again and provide with case turnarround</p> <p> </p> <p> </p> <p>PREVIOUS INFO</p> <p> </p> <p>Called customer on 071******* and line did not go through</p> <p>+27 71 ******* Good day Telkom Mobile has tried contacting you regarding case: ********** 2 please call our call center on 081 180 for feedback. Telkom Support BukaliZC 17 Jan 2017, 11:34</p> <p>Customer credited with R 77.67 for wireless data usage</p> <p> </p> <p>YOU CAN ALSO CALL</p> <p> </p> <p>KIND REGARDS</p> <p>MOLLY</p> <p><br />~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~<br />This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, <br />available at : http://www.telkom.co.za/ TelkomEMailLegalNotice.PDF<br />~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~<br /> <br /> </p>
56 replies
113 months ago
Case closed again with no attempt at feedback or resolution
<p><br /> <br /> <br /> <br /> <br />Jan 10, 2017<br />1 week ago<br />Telkom<br />2.9<br />Telecommunications<br /> <br />Case closed without resolution<br />by kutloano-filwe-matona 5<br />Please revert to the below and resolve:</p> <p>Good Morning Kutloano , </p> <p>The provided case number has been closed as it is a duplicate of the previous one. </p> <p>Our Billing team have already contacted you and advised that he charges are for the other network calls that you have made, we cannot refund you for that usage. </p> <p>Your current spend limit is R0.00. </p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team </p> <p>kutloano-filwe-matona replied:<br />Jan 3, 2017<br />6 days ago<br />Dear Busi</p> <p> </p> <p>You billing department did not contact me. If you check your records there spend limit was supposed to be 0.00 effective 01 November 2016! Why was that not so as you have charged me for calls made in November. Clearly the limit wasn't changed accordingly. I called countless times to query why the spend limit was still at R100 and was advised by your agents that it would be corrected and credited. Your agents incompetence should not be made my problem. </p> <p>kutloano-filwe-matona replied:<br />Jan 3, 2017<br />6 days ago<br />Good day Refilwe,</p> <p> </p> <p>Trust that you are well.</p> <p> </p> <p>As per our conversation, please find the following point of confirmation.</p> <p> </p> <p>1. I have escalated your spend limit issue to my billing department to have them credit the spend limit usage on your account since you were incorrectly advised on how it works and the billing thereof, the request is to have your spend limit for the months of September and October credited.</p> <p>2. Your account should be credited with the amounts used for the months on September and October, meaning that you should only be liable for the following:</p> <p>· The full subscription for your first contract which is R269</p> <p>· Insurance fee on the first contract R33</p> <p>· The pro-rata fee for the second contract R100 device fee and approximately R26.4 in total R126.40(We have confirmation on this once the invoice has been confirmed which is between the 3rd to the 5th</p> <p>· Full subscription fee for the second contract R199</p> <p>3. You will not be able to make calls to other networks once your spend limit has been removed and I will remove your spend limit which will be effect from the 1st of November 2016.</p> <p>4. You will not continue to make calls to other networks for the rest of September 2016 to avoid more costs on the account.</p> <p>5. In October once your invoice has been confirmed we will revisit the account.</p> <p>6. The email address on our system as been corrected to **********</p> <p> </p> <p>Please advise if there is any information we talked about that I did not include on the mail.</p> <p> </p> <p>N.B your case should be resolved within the next 7 working days and you will received a call from our billing department on the mobile number: ********** 430</p> <p> </p> <p>Makhosonke Masindi</p> <p>Team Leader – Customer Service.</p> <p> </p> <p> </p> <p> </p> <p>T + 27 (0) 81 180</p> <p>Email: **********</p> <p>Website: http://www.telkommobile.co.za/</p> <p> </p> <p>This e-mail is subject to the Telkom electronic communication legal notice,</p> <p>available at: http://www.telkom.co.za/ TelkomEMailLegalNotice.PDF</p> <p><br /> </p> <p> <br /> <br /> <br /> <br />Show quoted text<br /> </p> <p> </p> <p>READ UP ON THE CASE BEFORE YOU TRY DISMISS ME! THERE SHOULDN'T HAVE BEEN A SPEND LIMIT! POINT NUMBER 3 IF YOU DONT NOTE IT. One of many emails I've received as confirmation!</p> <p> </p> <p>Share<br />Follow<br />Like this review</p> <p>Request Help<br />Supercharge<br />Convert<br />TelkomSA replied privately:<br />Jan 11, 2017<br />6 days ago<br />HI kutloano-filwe-matona</p> <p>We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.</p> <p>This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.</p> <p>Interaction Ref: AI ********** </p> <p>Regards<br />Keagan <br />Telkom Social Media Team<br /> <br />TelkomSA replied privately:<br />Jan 13, 2017<br />3 days ago<br />Good day Kutloano, </p> <p>Your query has been logged and sent to our Billing Team, case number ********** 2. </p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team <br /> <br />kutloano-filwe-matona replied:<br />Jan 16, 2017<br />1 day ago<br />Still no word from your billing team</p> <p> </p> <p>Case ********** 2 closed no one called me! Kirsten and Siphokazi were no help either please take your agents for client etiquette</p>
112 replies
113 months ago
Case closed without resolution
<p>Please revert to the below and resolve:</p> <p>Good Morning Kutloano , </p> <p>The provided case number has been closed as it is a duplicate of the previous one. </p> <p>Our Billing team have already contacted you and advised that he charges are for the other network calls that you have made, we cannot refund you for that usage. </p> <p>Your current spend limit is R0.00. </p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team <br /> <br />kutloano-filwe-matona replied:<br />Jan 3, 2017<br />6 days ago<br />Dear Busi</p> <p> </p> <p>You billing department did not contact me. If you check your records there spend limit was supposed to be 0.00 effective 01 November 2016! Why was that not so as you have charged me for calls made in November. Clearly the limit wasn't changed accordingly. I called countless times to query why the spend limit was still at R100 and was advised by your agents that it would be corrected and credited. Your agents incompetence should not be made my problem. <br /> <br />kutloano-filwe-matona replied:<br />Jan 3, 2017<br />6 days ago<br />Good day Refilwe,</p> <p> </p> <p>Trust that you are well.</p> <p> </p> <p>As per our conversation, please find the following point of confirmation.</p> <p> </p> <p>1. I have escalated your spend limit issue to my billing department to have them credit the spend limit usage on your account since you were incorrectly advised on how it works and the billing thereof, the request is to have your spend limit for the months of September and October credited.</p> <p>2. Your account should be credited with the amounts used for the months on September and October, meaning that you should only be liable for the following:</p> <p>· The full subscription for your first contract which is R269</p> <p>· Insurance fee on the first contract R33</p> <p>· The pro-rata fee for the second contract R100 device fee and approximately R26.4 in total R126.40(We have confirmation on this once the invoice has been confirmed which is between the 3rd to the 5th</p> <p>· Full subscription fee for the second contract R199</p> <p>3. You will not be able to make calls to other networks once your spend limit has been removed and I will remove your spend limit which will be effect from the 1st of November 2016.</p> <p>4. You will not continue to make calls to other networks for the rest of September 2016 to avoid more costs on the account.</p> <p>5. In October once your invoice has been confirmed we will revisit the account.</p> <p>6. The email address on our system as been corrected to **********</p> <p> </p> <p>Please advise if there is any information we talked about that I did not include on the mail.</p> <p> </p> <p>N.B your case should be resolved within the next 7 working days and you will received a call from our billing department on the mobile number: ********** 430</p> <p> </p> <p>Makhosonke Masindi</p> <p>Team Leader – Customer Service.</p> <p> </p> <p> </p> <p> </p> <p>T + 27 (0) 81 180</p> <p>Email: **********</p> <p>Website: http://www.telkommobile.co.za/</p> <p> </p> <p>This e-mail is subject to the Telkom electronic communication legal notice,</p> <p>available at: http://www.telkom.co.za/ TelkomEMailLegalNotice.PDF</p> <p><br /> </p> <p> <br /> <br /> <br /> <br />Show quoted text<br /> </p> <p> </p> <p>READ UP ON THE CASE BEFORE YOU TRY DISMISS ME! THERE SHOULDN'T HAVE BEEN A SPEND LIMIT! POINT NUMBER 3 IF YOU DONT NOTE IT. One of many emails I've received as confirmation!</p> <p> </p>
168 replies
113 months ago
Robbed Again and horrible service from the call center
<p>Just spoke to one of telkoms agents philisiwe. She was as useless as the rest telling me I should allow Telkom to rip me off for their incompetence
280 replies
115 months ago
Robbed again!!
<p>How in heavens world do I give Telkom access to my bank account and they keep robbing me and claiming its not them while its the exact same issue their "lovely" agents can't correct. I regret ever walking into that store. They call you once, if you are busy they close your case. No statement sent every month! You confirm your details over and over, still nothing
105 replies
115 months ago
Robbed again!!
<p>How in heavens world do I give Telkom access to my bank account and they keep robbing me and claiming its not them while its the exact same issue their "lovely" agents can't correct. I regret ever walking into that store. They call you once, if you are busy they close your case. No statement sent every month! You confirm your details over and over, still nothing
0 replies
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